Act as the onsite point of contact for our Contractors ensuring they are 100% satisfied at all time and act as a support for Account Managers during the recruitment process. The role will involve ensuring the administration of all contract paperwork is finalised correctly and punctually, and ensue a ‘best in class service’ to Contractors and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.
Recruitment & HR Administration
*Provide administrative support for the end to end temporary recruitment process
*Provide guidance and advice to managers and agencies regarding contractual queries, agency Terms and Conditions and rate confirmations
*Accurately maintain the HR and recruitment databases
*Effectively monitor and respond to all correspondence, emails and post received ensuring actions are completed within SLAs
*Ensure all transactions carried out, are in accordance with the current legislation (Data Protection Act)
*Contact and on-board all client payrollers, including explaining Experis terms and processes
*Primary point of contact for the Contractor from the first day of their assignment
*Regular communication with the contractor during their time onsite.
*Understanding client specific requirements including special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles
*Develop and maintain knowledge of individual business units through onsite meetings with Account Manager and regular catch ups with onsite workers
*Extension management and chasing for business area
*Act as a point of contact for Managers who require help with the Film & TV assessments, including assessing and passing / failing when appropriate. While maintaining the tracker of passed assessments.
*Work with Finance Teams regarding invoice queries, approvals and rate changes of temporary agency resources
*Purchase order management and debt control
*Act as an expert resource on Accounts Payable processes and systems and provide advice to internal and external stakeholders.
*Investigate oldest invoices or outliers to chase clearance and/or identify exceptions
*Assisting with escalations of outstanding invoice authorisations, acting as a liaison between the worker and client to resolve any such escalations
*Ensure all issues highlighted by business users are fully documented and/ or escalated to the Accounts Payable Compliance Manager
*Assisting with day to day financial queries, managing WIP, debt and PO chasing
Record Keeping and Administration
*Creation and maintenance of Contractor records on Experis’ systems
*Ensure all communication is recorded through Experis and any client specific system
*Maintaining Client and Applicant records to the standards laid down by the Employment Agencies Act, the Quality Management System and the Experis Client and Contractor administration process manual.
*Recording details of new applicants on to the database.
*Ensuring that any client/vacancy requirements are adequately recorded.
*Assisting the Account Manager in recording activity throughout the recruitment process.
*Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Contractors and Hiring Managers
*Previous office experience desirable, but not essential
*Excellent telephone skills (basic sales, message handling, service).
*Resilient and ability to remain calm and professional under difficult circumstances
*Ability to project professionalism and confidence at all levels over the phone and face to face
*Excellent time management skills with an ability to meet tight deadlines
*Flexible attitude and approach
*Practical level of Word, Excel and PowerPoint
*Ability to use Outlook and the internet
*Displays enthusiasm and motivation to succeed
Job Reference: TT0714
Salary per: Annum
Job Duration: .
Job Start Date: Asap
Job Type: Permanent
Job Industry: Admin and Secretarial