Account Co-ordinator is a key role in one of the agencies with responsibility for all aspects of contractor management and the resolution of manager system queries. The role will also require accurate and timely input of data into the Vendor Management System and creation of adhoc reports as and when requested by the Resource Business Partner
*Processing and management of all supplier contract extensions and creation of associated work Orders
*Responding to general worker/manager queries inputting project codes, assigning overtime etc
*Escalation of extension queries regarding rate increases, contractual terms etc to Resource Business Partner (RBP)
*Supporting the RBP with any process changes / updates including entry into the operations manual.
*Following up with the business managers regarding contract extensions and advising suppliers of outcomes
*Ensuring all suppliers complete the appropriate worker on-boarding and off-boarding activities.
*Monitoring of industry trends and provision of market updates to the RBP.
*Communication back to the Resource Business Partner in a timely manner Re: extensions accepted, extensions due, extensions rejected (after consultation with the owning Resource Business Partner)
*Supporting with the arrangement and hosting of supplier days
*Production of adhoc reports relating to contractor population including but not limited to missing timesheets, expense allocations, expenses not approved, non-compliant timesheets.
*Distribution and collection of Manager surveys as per the agreed SLA’s
*Support the RBP’s with recruitment project co-ordination including reporting, interview arrangements, room booking and collation of worker feedback.
*Co-ordination of external hosted events such as meet ups, supplier days, client events etc..
*Attention to detail
*Good phone manner and confident in handling client queries.
*Tenacity to follow up and complete actions holding both self and client to account
*Ability to prioritise conflicting actions and client/RBP needs
*Willingness to suggest improvements and changes to existing processes and approaches
*Capability to learn new systems and develop additional skills (Learnability)
*Strong interpersonal skills and the ability to adapt well within a changing environment.
*Good knowledge of Microsoft Office tools (Word, Excel, Outlook)
*Comfortable working with large amounts of data.
Job Reference: TT0676
Salary per: Annum
Job Duration: .
Job Start Date: Asap