Experis- Account Manager- London
Recruitment Account Manager
Experis is the largest IT Staffing and Recruitment Process Outsourcing Company in the UK, with 5 offices throughout the UK. We operate in more than 50 countries and work with over 80 percent of the Fortune Global 500 deploying 38,000 skilled professionals every day. We know how to find the right professionals organisations need to grow their business.
We are seeking an Account Manager to work on a high profile Public sector account and be responsible for the relationship management with key Hiring Managers and stakeholders.
This is an integral role involving stakeholder management to build strong working relationships and achieve a high level of customer satisfaction, and grow our services offerings maximising the number of placements made by Experis. You will be responsible for overseeing the successful delivery of permanent and contract recruitment services.
*Pro-actively build strong relationship with line managers to forecast demand and maximise number of placements made
*Regular contact and meetings with line managers and project teams to gain information about demand, new business and to promote the Experis service
*Maintaining a stakeholder map ensuring all relevant decision makers or line managers are met on a bi-weekly, monthly and quarterly basis when possible
*Resolving contractor and client issues to ensure project teams are very happy with the service
*Provide guidance to Hiring Managers in relation to the most appropriate sourcing strategies
*Design, develop and deliver presentations to a range of audiences
*Ensure appropriate levels of approval are in place for recruitment and to chase approvers as required.
*To work with hiring managers to formulate a recruitment plan for all vacancies released to ensure a strong candidate pipeline can be provided for each vacancy.
*To keep managers informed on the progress of their vacancies/contract extensions.
*To work with closely with their business areas to build strong relationships with key stakeholders so that they are able to offer advice and support around recruitment plans, market trends, forecasting, potential cost savings and recruitment best practice.
*To provide regular reports and market information to hiring managers.
*To review all external recruitment with the hiring manager once completed.
*To work to ensure that they all Experis KPIs and account targets across permanent and contract recruitment are met.
*To work closely with the Delivery Team throughout the recruitment process.
*To identify opportunities to cross sell other Experis products within the account.
*To complete project work as required – e.g. training sessions within the team, review recruitment processes and supporting documentation with HR.
*To work closely with the delivery team to ensure all delivery SLAs are met – CV submission, organising of interviews, offers.
*To work closely with the delivery team to share Client knowledge – new projects, forecast planning.
*To make the Recruitment/Delivery Team aware of any external vacancies pending approval.
*To introduce the Recruitment/Delivery Team into the recruitment process as soon as a vacancy is released externally so that the Recruiter can attend the job spec meeting and source a strong shortlist of candidates.
*Demonstrable track record in permanent and/or contract recruitment for Technology and Digital roles
*Strong stakeholder and expectation management experience
*Experience of working on a large and complex account
*Prior experience in a on-site environment would be highly advantageous or ability to demonstrate awareness of demands of this type of environment especially for the on-site interviews with the client
*Experience of doing on site interviews with clients – including competency based interviewing
*Experience of managing client situations
Skills, Knowledge & Attributes
*Must be able to liaise at a high level with clients and must be positive, decisive, driven and forward thinking.
*Good reasoning skills and ability to screen and interview applicants and make sound judgments on suitability.
*Excellent presentations skills
*Strong reporting skills
*Organisational and administrative skills.
*Excellent telephone skills (basic sales, message handling, service etc).
*Good understanding of clients’ market sector & knowledge of competitors.
*Negotiation skills and problem solving skills.
*Strong technical knowledge.
*Ability to project professionalism and personality on the phone and face to face.
*Must be able to communicate with impact and confidence and have ability to influence at all levels.
*Ability to network within large client sites and build structures.
*Resilient, tough minded with a flexible attitude.
*Empathy with clients’ goals and objectives – proactive in meeting these and developing ways of increasing the presence of Experis and clients success.
*Achievement Orientation – Highly motivated with a positive approach and drives activities through to conclusions.
Job Reference: TT0621
Salary per: Annum
Job Duration: .
Job Start Date: Asap