Reporting to the Global Account Director, the role of the Operations Manager will cover both the UK and Ireland programs, this role will drive operational governance and control across the account partnering closely with the experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager.

In partnership with the he experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager advise key client stakeholder(s) on how to improve their processes and drive continuous improvements.

The role holder will own Data & Reporting, client WI, Creation of QBR’s documentation, Disaster Recovery, Contract/ SOW governance, SLA & KPI governance, program Compliance/ Audits and recruitment operations that will support and underpin the talent acquisition delivery and blue collar temporary staffing teams.

Experienced Required

  • Experienced in driving recruitment governance and controls across multi RPO programs or in-house
  • Expert in both RPO and Temporary Staffing business covering high volume white and blue collar programs
  • Proven ability of implementing and standardising compliance ensuring all contractual requirements are adhered to, SLA’s are delivered and KPI’s managed effectively
  • Experienced in the governance and negotiation of contracts/ statement of work(s)
  • A strong understanding of employment law
  • Proven experience managing a diverse and high performing team
  • Proven collaborative and open approach to ensure alignment across the leadership team to drive account strategy, continuous improvements and operational excellence

Skills Required

People Management

  • Proven experience of managing a high performing team through effective coaching, people management and leadership
  • Review capacity and performance management driving operational excellence
  • Communicates clear performance expectations for all direct reports on all aspects of their work and provides appropriate feedback on their performance
  • Empowers others, delegates effectively and provides support and opportunities for growth
  • Conducts regular performance reviews with direct reports and takes appropriate action as required
  • Identify key performance and development plans to ensure continued focus on supporting the teams career ambitions
  • Highly motivated and maintains a positive team environment through an approachable and motivational style, which actively encourages open dialogue
  • Uses rewards and recognition to reinforce desired results/behaviour
  • Builds trusts and is a role model to others

Client Management

  • Recognised as an expert across Recruitment Operations, Governance and Controls
  • Ability to build trust and a sustainable client partnerships with client stakeholder(s) and flex style and approach when managing senior stakeholder relationships ensuring the ability to influence key decision making
  • Strong understanding of HR policies/ procedures and employment law / practices
  • Exceptional attention to detail with the ability to prioritize, multi-task, problem solve while maintaining flexibility and drive efficiencies across the account
  • Monitors the quality of service provided to the client to reduce vulnerability to competitor activity
  • Ensures that company best practice is adhered to at all times in accordance with Manpower’s values and company policies
  • Displays the confidence and knowledge to act as an adviser to the client and provide them with appropriate business solutions relating to the operations and governance of the account
  • Owner of RAID log to identify key Risks, Assumptions, Issues and Dependencies ensuring all items are addressed, resolved quickly and efficiently in review with the wider leadership team and key client stakeholder(s)
  • Identifies and encourages the team to present innovative solutions to solve business issues

Financial and Operational Management

  • In partnership with the Global Account Director introduces the client to the services of the Manpower Group and provide leads to the relevant internal contacts and maintain regular contact with key contacts to ensure full business potential is realized and new opportunities are identified
  • Ensuring that all individual, team and account SLAs are met through effective analysis, management and governance
  • Partners with the Global Account Director, experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager, to support the account to plan activity and produce forecasts, utilizing flexible resources where appropriate
  • Sets deadlines, monitors progress and removes barriers where possible, to ensure that work is completed on time and on budget
  • Partners with the Global Account Director, experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager to support, monitor and communicate on a regular basis, financial and performance targets expected, and results achieved, by individuals and the wider account
  • Identifies, communicates and acts upon areas likely to affect account profitability
  • Drive continuous improvement opportunities within team and across the wider Manpower business
  • In partnership with the Global Account Director, experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager provide forecasting and insight to support the monthly finance reviews and actively participate in internal monthly finance reviews

Travel between JLR and Manpower Offices required

Job Reference: TT1539

Salary: £55000 - £60000 per annum + Car Allowance + Bonus

Salary per: Annum

Job Duration: Permanent

Job Start Date: ASAP

Job Type:

Job Location: ,

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