Accountability for all client related activity including quality of candidate delivery, contractor management, issue resolution, Management Information, account development.


Networking across the existing contractor base to maximize worker referrals.

Clear understanding of the contractor extension process and oversight of contractor extensions and risks associated with end dates trends, re-deployment opportunities

Identify and build relationships with Key business stakeholders with a view to supporting with resource and project planning activities.

Vacancy qualification for all roles and responsibility for confirming feedback and interview dates against each position. In conjunction with the business owner agree the appropriate route(s) to market against skill type and job role. Where appropriate the re-defined market channel is to be adopted as required.

Ensure all vacancies post qualification are entered onto E-ploy/ VMS and released against the defined supplier Tiers within Fieldglass

Indentify opportunities for the engagement of Project Solutions and Employed Consutants where applicable and suitable for business needs

Hosting monthly and quarterly supplier review meetings to measure delivery performance against agreed SLA’s and other metrics.

Using performance MI to identifying trends, areas for improvement and implementation of best practice around service delivery and client management.

Day to Day Management of an operational playbook including stakeholder maps, financial tracking, performance data

Drive process improvements wherever possible in alignment with the agreed operating model of the account. Provide a minimum of 1 process improvement initiative per quarter.

Cultivate and build internal relationships in order to ensure successfully deliver services into the customer i.e. Legal, Marketing, Commercial Finance, Accounts, Contractor Care, Supplier Management

Weekly and Monthly review of personal Business Unit performance against contractual KPI/SLA

Must be able to balance the needs of the client as well as those of the suppliers

Management of all contractor terminations working closely with account coordinators and suppliers.

Ownership of Rate increase requests and pushing back to the supplier where the request exceeds market rate or appropriateness of rate card.

Management of worker and supplier performance issues

Pro-actively works with both business stakeholders and SSC TalentCloud team to ensure appropriate population of agreed Talent Puddles aligned to business unit trends and demand.

Support supplier Management with the maintenance of supplier relationships to ensure best in class supply chain management aligned to the business needs.

Provision of Market Data, trend reports and market overview status’

Ensure compliance to rate card and identify required amendments based on reliable and accurate independant data

Skills & Behaviours:

Ability to quickly develop relationships with stakeholders at all levels.

Comfortable with interpreting MI to identify trends in order to drive service improvements

Competent report writing skills and ability to articulate well through all mediums of communication

Time Management with the ability to prioritise conflicting priorities

Comfortable presenting to groups of people

Confidence in working both individually and as part of a wider client team

Demonstrate courtesy and professionalism to both the client and internal teams.

Willingness to go above and beyond to resolve client queries and any potential internal blockers to client satisfaction

Solid understanding of the end to end recruitment life-cycle

Conflict management and resolution

Good level of competence with MS Office

Experience of working with previous vendor management systems would be an advantage

Background in IT recruitment within consulting services or on behalf of a systems integrator would also be beneficial although not mandatory

Process Design and Improvement

You must be flexible to travel to London, Southend and Worthing on a weekly basis.

If you are interested in this opportunity click the link below to apply!

You can also contact myself on 07515325251 /

Job Reference: TT0905

Salary: Up to £35000 per annum

Salary per: Annum

Job Duration: PERM

Job Start Date: ASAP

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