Job reference: TT1810_1614359759

Programme Administrator MSP

  • Location

    Southampton

  • Job type:

    Permanent

  • Sector:

    Management

  • Salary:

    Negotiable

  • Startdate:

    asap

  • Client:

    ManpowerGroup

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you`ll be part of a family of brands, each uniquely positioned to address different talent challenges.

The Team

Who will you be working with?

ManpowerGroup Solutions, the specialist outsourcing division of ManpowerGroup are the market leaders in delivering Managed Service Programmes.

The role of the Programme Administrator is to support the operational process and delivery of ManpowerGroup Solutions managed service programme to our clients. The Programme Administrator will be responsible for supporting the Programme Professionals and Programme Director to deliver a service driven culture.

The Role

So, what will you be doing?

The Programme Administrator will be responsible for first line support of the Vendor Management System (VMS), ensuring the compliance of the recruitment process is adhered to; this includes supporting the programme offices, the client, the suppliers and the contingent workers, ensuring customer satisfaction. Supporting the Programme Director in enhancing the recruitment tool of choice in line with the client`s requirements, ensuring all testing is completed. The Programme Administrator will also be responsible for coordinating the on boarding for any identified candidates from the client, working with the Assignment Managers, contingent workers and suppliers to ensure a successful on boarding experience.

Furthermore, the Programme Administrator will support on designated projects; supporting the Programme Office as required.

About You

What are we looking for?

Programme Administrator to offer timely 1st line support for all queries and ensure they are acknowledged, investigated and resolved within agreed timescales

  • Any queries unable to be resolved locally, manage escalations to relevant helpdesk to support timely resolution
  • Manage resolution log via appropriate software
  • Responsible ensuring collation and maintenance of the correct data in the VMS
  • Manage error logs in timely manner to ensure errors do not affect recruitment or invoice run
  • Support Business Analyst with changes following file errors as well as the creation and collation of regular management reporting
  • Attend weekly meetings to discuss issues and Run adhoc reports as and when required
  • Manage offers for pre identified candidates; working closely with Hiring Managers, contingent workers and payroll team to ensure smooth on-boarding process
  • Coordinate new starters working with payroll and suppliers
  • Coordinate suppliers on a day to day basis ensuring process and documentation is being adhered to, escalating any issues to Programme Director
  • Attend weekly meetings with pay roll providers to ensure no starter issues

Skills, Knowledge & Attributes

  • Exceptionally strong relationship and influencing skills
  • Plans ahead & organises both self and others effectively
  • Ability to multi-task and manage priorities to achieve deadlines (internal and external)
  • Highly organised with good time management skills
  • Good presentation skills
  • Experience of a client facing role, including issue resolution
  • Self starter - able to work independently off site and contribute as part of the ManpowerGroup team
  • Experience of working with e-Recruitment and VMS technology, would be an advantage
  • Not afraid of conflict and experience of conflict resolution

Would you like to hear more?

Please forward your CV in the first instance to Sabeya Ali by clicking the ` Apply` button!

About ManpowerGroup

ManpowerGroup logo

As the world’s workforce expert, ManpowerGroup connects more than 600,000 jobseekers with meaningful work every day, and helps more than 400,000 clients address their critical talent needs each year.

Through our comprehensive family of brands – ManpowerGroup Solutions, Experis, Manpower, Right Management and Brook Street – we deliver innovative workforce solutions to resource, manage and develop talent. By combining global presence and local expertise, we influence how people and companies work now and how they will work in the future. It’s about creating progress, by knowing what’s happening now and what will happen next in the world of work – and sharing it to benefit all.