ManpowerGroup have an exciting opportunity for a Client Business Partner to join the Group working with one of our largest accounts.
This a Hybrid opportunity based in either Warrington or Bristol, with an immediate start and competitive pay plus bonus.
As a Client Business Partner, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs.
Job Description
To be responsible for the successful delivery of permanent and contingent recruitment services, managing vacancies through the full recruitment process from vacancy approval through to verbal offer. The Client Business Partner (CBP) will be responsible for the strategic direction of permanent and contingent recruitment within their business area and the relationship management with key Hiring Managers (HM's) and stakeholders
Key Responsibilities:
Provide guidance to the HM on the recruitment process, different routes to market and sourcing options
Work closely within your business areas to build strong relationships with key stakeholders so that you are able to offer advice and support around recruitment plans, market trends, forecasting and recruitment best practice.
Keep managers informed on the progress of their vacancies
Provide regular reports, weekly updates and market information to hiring managers.
Provide guidance to Hiring Managers in relation to the most appropriate sourcing strategies and develop creative solutions
Build and deliver data reports utilising market intel to present solutions to the client
Develop corrective action plans for individual roles or projects when required
Manage specialist projects when required
Take full responsibility for all roles within your business area
Develop recruitment plans for each role with the HM's
Agree timescales and clear expectations of the details of each role
Ensure shortlists of candidates are suitable for all roles
Manage and engage with third party suppliers when required
Work closely with the delivery team to ensure all delivery SLAs are met - CV submission, organising of interviews, offers.
Work closely with the Marketing team to ensure suitable advertising, campaigns and marketing material are available
Work closely with Recruitment Coordinators to ensure all elements of the process are managed correctly
Ensure HM's are providing timely feedback on CV's, availability and Interview feedback in line with SLA's
Ensure offer details are correct for all positions
Full use of Success Factors / Fieldglass to ensure all data is in the system and that the status of each role is up to date
Ensure all PO's for placement fees are collected on time within your business areas
Maintain accurate new starter reports to ensure billing is accurate
Flexibility to support on other areas of the account when required
Supporting the Snr RBP if appropriate, on broader sector activities
Identify opportunities to cross sell other MPG products and services within the account.
Raise the visibility of the Manpower Group (MPG) through regular HM meetings
Complete project work as required - e.g. training sessions within the team, review recruitment processes and supporting documentation with HR.
Support the delivery team by providing access to Hiring Managers when required and providing relevant client information, project overviews and forecast planning
Introduce Search Consultants, as required, to attend recruitment briefings
Be visible onsite, building strong client relationships with Resourcing Leads, Hiring Communities and Senior Management
Experience, Behaviours and Competencies
Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
Prior experience in client management or account management is essential
Experience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadership
Experience managing senior stakeholders through various communication methods
Ability to negotiate with and influence key decision makers
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
Target driven and results focused
Experience of managing complex situations through to resolution
Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage
If you are interested in this opportunity, apply now! We look forward to hearing from you.
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
ManpowerGroup have an exciting opportunity for a Client Business Partner to join the Group working with one of our largest accounts.This a Hybrid opportunity based in either Warrington or Bristol, with an immediate start and competitive pay plus bonus.As a Client Business Partner, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Job DescriptionTo be responsible for the successful delivery of permanent and contingent recruitment services, managing vacancies through the full recruitment process from vacancy approval through to verbal offer. The Client Business Partner (CBP) will be responsible for the strategic direction of permanent and contingent recruitment within their business area and the relationship management with key Hiring Managers (HM's) and stakeholders Key Responsibilities: Provide guidance to the HM on the recruitment process, different routes to market and sourcing optionsWork closely within your business areas to build strong relationships with key stakeholders so that you are able to offer advice and support around recruitment plans, market trends, forecasting and recruitment best practice.Keep managers informed on the progress of their vacanciesProvide regular reports, weekly updates and market information to hiring managers.Provide guidance to Hiring Managers in relation to the most appropriate sourcing strategies and develop creative solutionsBuild and deliver data reports utilising market intel to present solutions to the clientDevelop corrective action plans for individual roles or projects when requiredManage specialist projects when requiredTake full responsibility for all roles within your business areaDevelop recruitment plans for each role with the HM'sAgree timescales and clear expectations of the details of each roleEnsure shortlists of candidates are suitable for all rolesManage and engage with third party suppliers when requiredWork closely with the delivery team to ensure all delivery SLAs are met - CV submission, organising of interviews, offers.Work closely with the Marketing team to ensure suitable advertising, campaigns and marketing material are availableWork closely with Recruitment Coordinators to ensure all elements of the process are managed correctlyEnsure HM's are providing timely feedback on CV's, availability and Interview feedback in line with SLA'sEnsure offer details are correct for all positionsFull use of Success Factors / Fieldglass to ensure all data is in the system and that the status of each role is up to dateEnsure all PO's for placement fees are collected on time within your business areasMaintain accurate new starter reports to ensure billing is accurateFlexibility to support on other areas of the account when requiredSupporting the Snr RBP if appropriate, on broader sector activitiesIdentify opportunities to cross sell other MPG products and services within the account.Raise the visibility of the Manpower Group (MPG) through regular HM meetingsComplete project work as required - e.g. training sessions within the team, review recruitment processes and supporting documentation with HR.Support the delivery team by providing access to Hiring Managers when required and providing relevant client information, project overviews and forecast planningIntroduce Search Consultants, as required, to attend recruitment briefingsBe visible onsite, building strong client relationships with Resourcing Leads, Hiring Communities and Senior Management Experience, Behaviours and CompetenciesKnowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.Prior experience in client management or account management is essentialExperience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadershipExperience managing senior stakeholders through various communication methodsAbility to negotiate with and influence key decision makersAbility to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talentAbility to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insightsTarget driven and results focusedExperience of managing complex situations through to resolutionMust be able to liaise at a high level and be positive, decisive, driven and forward thinkingUnderstand the recruiting SLA's and KPIs and experience in driving a team to achieve.Highly self-motivated and able to self-manage If you are interested in this opportunity, apply now! We look forward to hearing from you.
Client Business Partner
London
| Permanent
| Negotiable
As a Client Business Partner, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Key Responsibilities Partner with hiring managers to define job requirements and establish recruitment strategiesProvide workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions or through a supplierEnsure that there is a talent pipeline for future hiring needs, engaging with our central recruitment function where requiredTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment processStay up to date with industry trends and best practices in recruitmentManage and maintain relationships with key stakeholders Success MeasuresAll orders filledAll client KPIs and SLAs metOpportunities to expand and evolve our solutions and services identifiedClient satisfaction levels met or exceededStrong external stakeholders relationships createdGreat candidate experience achieved and maintainedProblems and issues resolved efficiently and effectively Required Skills and ExperiencesExperience working in a recruitment or similar roleGood communicator with ability to build strong, long-lasting influential relationshipsCommercial awareness and understanding on how to positively impact profitabilityAbility to analyse data to help support decision makingGood level of written and verbal communication skills If this sounds like the opportunity for you, apply now!
Client Business Partner
London
| Permanent
| Negotiable
As a Client Business Partner, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Key Responsibilities Partner with hiring managers to define job requirements and establish recruitment strategiesProvide workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions or through a supplierEnsure that there is a talent pipeline for future hiring needs, engaging with our central recruitment function where requiredTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment processStay up to date with industry trends and best practices in recruitmentManage and maintain relationships with key stakeholders Success MeasuresAll orders filledAll client KPIs and SLAs metOpportunities to expand and evolve our solutions and services identifiedClient satisfaction levels met or exceededStrong external stakeholders relationships createdGreat candidate experience achieved and maintainedProblems and issues resolved efficiently and effectively Required Skills and ExperiencesExperience working in a recruitment or similar roleGood communicator with ability to build strong, long-lasting influential relationshipsCommercial awareness and understanding on how to positively impact profitabilityAbility to analyse data to help support decision makingGood level of written and verbal communication skills If this sounds like the opportunity for you, apply now!
Senior Client Business Partner
New Malden
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity based in and around New Malden.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Senior Client Business Partner
New Malden
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity based in and around New Malden.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Senior Client Business Partner
England
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity in the South West.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Senior Client Business Partner
England
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity in the South West.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Client Account Manager
Coventry
| Permanent
| £44000 - £48000 per annum
As a Client Manager, you are responsible for proactively planning, designing and implementing appropriate workforce solution to the client and building excellent client relationships. You will deploy the strategic vision and develop the workforce solution, managing strategic relationships with all stakeholders. You are responsible for the recruitment and continuing development of your teams to ensure that they drive high performance and deliver against all operational objectives, KPI's and SLAs. Job DescriptionKey Responsibilities:Create high level client relationships with all levels of management across all business areas.Develop high level partnership relationships with recruitment delivery teams, including CORE and/or external suppliers, maximising self-fill.Manage the strategic relationship with all partners, including technology providers, internal departments and vendorsResponsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the teamYou will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standardsResponsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Success MeasuresAll SLAs metPositive and successful relationships built with internal and external stakeholders and able to influence at a high levelProblems and issues resolved efficiently and effectively, with consideration for longer term implicationsPositive influence in leading the team culture and driving performance to meet and where possible exceed client expectationsManpowerGroup's Standards adhered to at all times Career Level IdentifiersAccountability - Accountable for meeting short- to medium-term targets which impact the department. Responsible for the performance management, resource management and general management such as pay reviews, with input into the budgeting process.Interaction - Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion and is able to adapt their style to differing audiences, making recommendations to sell ideas or services.Impact - The impact is generally limited to the achievement of short- to medium-term goals. You may be required to develop and translate strategic plans into operational plans and guide their execution. Contributes to the delivery of the departmental goals through personal effort or through influence over team members and focuses the team on achieving medium term goals.Problem Solving - Resolves complex issues which may need conceptual thinking to understand the issues and their implications. Solutions may need to be devised based on limited information requiring a longer term view and considering multiple perspectives. Knowledge and Application - Previous management experience within the recruitment sector with extensive experience in a large or complex area that acquires depth of knowledge and expertise in more than one work area. Responsible for the application of existing principles and guides and the development of new policies and ideas. Experience, Behaviours and CompetenciesRequired*Proven experience of managing a team through effective coaching, people management and leadershipDetailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering theseExperience managing senior stakeholders through various communication methodsAbility to negotiate with and influence key decision makersAbility to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talentAbility to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insightsTarget driven and results focusedExperience of managing complex situations through to resolutionMust be able to liaise at a high level and be positive, decisive, driven and forward thinkingUnderstand the recruiting SLA's and KPIs and experience in driving a team to achieve.Highly self-motivated and able to self-manage If this sounds like the opportunity for you, apply now!
Client Account Manager
Coventry
| Permanent
| £44000 - £48000 per annum
As a Client Manager, you are responsible for proactively planning, designing and implementing appropriate workforce solution to the client and building excellent client relationships. You will deploy the strategic vision and develop the workforce solution, managing strategic relationships with all stakeholders. You are responsible for the recruitment and continuing development of your teams to ensure that they drive high performance and deliver against all operational objectives, KPI's and SLAs. Job DescriptionKey Responsibilities:Create high level client relationships with all levels of management across all business areas.Develop high level partnership relationships with recruitment delivery teams, including CORE and/or external suppliers, maximising self-fill.Manage the strategic relationship with all partners, including technology providers, internal departments and vendorsResponsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the teamYou will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standardsResponsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Success MeasuresAll SLAs metPositive and successful relationships built with internal and external stakeholders and able to influence at a high levelProblems and issues resolved efficiently and effectively, with consideration for longer term implicationsPositive influence in leading the team culture and driving performance to meet and where possible exceed client expectationsManpowerGroup's Standards adhered to at all times Career Level IdentifiersAccountability - Accountable for meeting short- to medium-term targets which impact the department. Responsible for the performance management, resource management and general management such as pay reviews, with input into the budgeting process.Interaction - Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion and is able to adapt their style to differing audiences, making recommendations to sell ideas or services.Impact - The impact is generally limited to the achievement of short- to medium-term goals. You may be required to develop and translate strategic plans into operational plans and guide their execution. Contributes to the delivery of the departmental goals through personal effort or through influence over team members and focuses the team on achieving medium term goals.Problem Solving - Resolves complex issues which may need conceptual thinking to understand the issues and their implications. Solutions may need to be devised based on limited information requiring a longer term view and considering multiple perspectives. Knowledge and Application - Previous management experience within the recruitment sector with extensive experience in a large or complex area that acquires depth of knowledge and expertise in more than one work area. Responsible for the application of existing principles and guides and the development of new policies and ideas. Experience, Behaviours and CompetenciesRequired*Proven experience of managing a team through effective coaching, people management and leadershipDetailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering theseExperience managing senior stakeholders through various communication methodsAbility to negotiate with and influence key decision makersAbility to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talentAbility to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insightsTarget driven and results focusedExperience of managing complex situations through to resolutionMust be able to liaise at a high level and be positive, decisive, driven and forward thinkingUnderstand the recruiting SLA's and KPIs and experience in driving a team to achieve.Highly self-motivated and able to self-manage If this sounds like the opportunity for you, apply now!