London - UK
Remote, with occasional travel to Luton.
Purpose of the role:
To deliver a high quality service to all clients using the Central Ordering function whilst ensuring that any work generated by the business is completed to the highest standard and within set deadlines.
Job Duties:
- Provide contingency cover on all clients that use the Order Processing function
- Ensure Operations fully understand the client's individual servicing requirements
- Upload all client orders (temp and perm) and CVs submitted, via internal and client portal systems
- Arrange interviews, confirm offers and assign candidates via internal and client portal systems
- Add PO numbers to temporary bookings
- Process all temporary booking extensions and amendments
- Ensure all orders are fully compliant within the client's agreed SLA and distributed to the relevant branch contacts accordingly
- Manage and action all pay/charge rate changes including uplifts, AWR (Agency Worker Regulations) and pensions
- Process all TUPE transfers
- Provide first line support to Clients and branches on our internal and external portal.
- Establish and maintain strong client and internal relationships (all levels) via telephone and email communication
- Interpret instructions and any issues arising and then implement actions as required
- Organise and attend training conference calls / meetings
Knowledge & Experience:
- IT literate including MS Word, Excel, Outlook and all at intermediate levels
- Able to analyse and process large amounts of data
- Excellent verbal and written communication skills and ability to communicate at all levels
- Excellent administration and numeracy skills
- Excellent organisational and planning skills
- Be able to work on own initiative and maintain excellent time management
- Able to work to targets and deadlines and thrive under pressure
- Can deal with high volumes of work and tight deadlines and is able to effectively prioritise without jeopardising attention to detail
- A 'can do' attitude to all requests and views all tasks as an opportunity for development
Our Standards:
Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.
Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.
Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
