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Recruitment Advisor - Bristol

Job Title: Recruitment Advisor Location: Bristol - Hybrid working Salary: Base Salary & Monthly BonusDiscover Your Personal Best.Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.Do you have a passion for helping people and a knack for staying organised?We're seeking an enthusiastic and detail-oriented Recruitment Advisor to join our team in Bristol. In this role, you'll gain valuable experience across the entire recruitment process, helping connect top talent with our established clients. This is your chance to launch a rewarding career in recruitment with a leading workforce solutions provider, with no prior experience required!Key Responsibilities:Delivery ​Managing the end-to-end recruitment process for all internal and direct applicants whilst providing excellent customer and client service.​Undertake candidate telephone interviews in order to identify and qualify them for vacancies.​Preparing CVs ready for submission to ensure quality and accuracy.​Receiving and providing CV feedback to candidates. ​Booking and preparing candidates for interviews.​Debriefing candidates and clients after interviews.​Presenting offers to candidates and agreeing terms and conditions.​Working within the delivery timescales as agreed with the client.​Act as a flexible resource supporting other key clients and functions during changes in demandAdministration​Maintaining detailed candidate and client records in line with GDPR.​Managing the candidate's progression through appropriate systems​Ensuring that any client/vacancy requirements are adequately recorded.Recording key KPI information including CV submissions, interviews arranged and placements.​Formatting CVs​General​Attend regular training workshops to improve knowledge and skills ​Maintain strong lines of communication with recruitment business partners and other internal and external stakeholders​Behave in a positive manner towards colleagues, clients and candidates​Undertake all duties to the best of your ability in a timely manor​Ensure that own areas of work are serviced and covered thoroughly and efficiently​Any other ad hoc duties when requiredExperienced requiredExperience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroup​Confident, enthusiastic, polite and personable.​Ability to be organised and manage multiple tasks.​Excellent customer service experience.​Excellent written communication​Clear verbal communication and good telephone skills (basic sales, negotiation, message handling, service).Excellent IT skills including previous experience of Outlook, Word, Excel and the ability to learn new systems and processes quickly.​Excellent administration skills Why us? Hybrid working, two days works in our high spec offices.Fantastic career progression with clear development pathways.Outstanding learning and development programmes.Industry leading bonus schemes.Flexi benefits options- PMI, Dental, Travel Insurance Critical Illness and moreStart on 24 days holidays, rising to 27 days. Plus, birthday offPurchase up to 5 working days additional holiday upon completion of probation periodGenerous family friendly entitlementsCompetitive pension with contributions increasing through length of serviceSave As You Earn with the opportunity to purchase shares at a reduced priceEmployee discounts with ManpowerGroup Rewards which offers a huge range of discounted shopping and rewards with all the major retailersAbout us:Global leaders in workforce solutions and strategies.Our clients need to be agile and innovative to survive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. We offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management. We get people. And together, we'll shape our future.We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.We can only consider candidates who reside in the United Kingdom and hold full right to work.We get people and together we'll shape our future. Apply now.

Branch Manager

Location: Southampton (Based fully on site)Role level: Senior - Reporting to Head of Staffing Driving License ESSENTIAL Role Summary: The Branch Manager is responsible for Manpower's UK brand delivery within a designated region of the UK for Convenience temporary and permanent business across all verticals within the Manpower specialisms - driving, logistics, manufacturing and ancillary, you will be expected to maximise GP opportunity throughout your client base in each of these core areas. You will lead a dedicated team of consultants focused on delivering temporary workforce solutions to both national accounts and retail business. Your dedicated team may be made of pure 360 retail consultants along with pure delivery consultants that have separate focus driving a high ROI. The region will be managed from one central office with your consultant team being based within this with the wider geography of regional responsibility. Key ResponsibilitiesSales:Ensures strong business mix of Manpower SpecialismsActively leads business development through the teamMeets clients and drives new business opportunity across all verticals Strategy:Translates, implements and drives strategy as set by the Head of StaffingInfluences strategy through active feedbackDelivers regional goals as set by the Head of staffing in line with wider strategy Collaboration:Performance accountabilityWorks with the Operational excellence team to drive efficient businessWorks with the head of driving to maintain logistics footprint and ensure legal compliance People:Builds a diverse talent pipelineCoach direct reports to build capabilityCreates time for wider team that enables a coaching environment to focus and achieve performance expectationsA "One Manpower" mind-set is critical - you will be collaborating with peers across the brands and support functions to drive successful outcomes across the wider business. You will also be directly responsible for implementing the Manpower brand strategy and ensuring alignment across your peer group developing your area of responsibility with a corporate mind-set. You will demonstrate flexibility and agility, embracing corporate initiatives and gaining support and followership from your teams, and will adopt digital recruitment strategies, ensuring your teams are using up to date and relevant channels to recruit for our clients. Self-Development:Develops relationships across front and back office and ManpowerGroup brandsDemonstrates growth mind-setBuilds profile through thought leadership and networking within region. Efficiency:Understanding P&L including ratio managementDrives system adoption and utilisationData Analytics/ metrics as part of business thinking. Experience/Skills required:Previous experience managing staff in a sales environmentProven track record of maximising business developmentExperience in developing businesses with temporary staffing workforceUnderstanding the importance of collaborationCoaching and influencing staff. Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.

Recruitment Consultant

Manpower is pleased to be recruiting for a Recruitment Consultant to join our team in Acton.In this role, you will specialise in either permanent or temporary staffing solutions. Your primary responsibility will be to proactively identify and build relationships with businesses seeking growth and help them secure top talent. You will also develop strong connections with current and future candidates to ensure successful placements. About ManpowerManpower is a global leader in workforce solutions, connecting talent to meaningful work for over 70 years. We partner with organisations of all sizes to provide recruitment expertise and innovative staffing solutions. Our mission is to help businesses thrive by finding the right people and to help individuals achieve their career ambitions. At Manpower, we value diversity, inclusion, and continuous development, creating an environment where everyone can succeed. Key ResponsibilitiesBecome a Subject Matter Expert in your chosen market vertical by researching and understanding client industries, strategies, work culture, and recruitment practices.Use sales, business development, marketing, and networking techniques to position Manpower as a supplier of choice, winning new business and building a strong client portfolio.Develop multiple relationships within existing clients to grow opportunities and maintain long-term partnerships.Leverage social media for market research, client engagement, job advertising, candidate attraction, and relationship building.Headhunt passive talent and approach suitable candidates who are currently employed.Utilise candidate databases to match candidates to client vacancies.Manage the end-to-end recruitment process: reviewing applications, shortlisting, qualifying candidates, and preparing CVs for submission.Brief candidates on job responsibilities, salary, and benefits, and organise interviews while providing timely feedback.Negotiate salaries and rates with clients and candidates.Provide market insights on salaries, pay rates, training, and career progression.Work towards and exceed individual and team targets.Ensure compliance with recruitment policies and legal guidelines.Continuously review recruitment strategies to improve effectiveness. Experience & Skills RequiredStrong drive, determination, and resilience.High levels of motivation and passion for recruitment.Ability to maintain focus and demonstrate a growth mindset.Excellent communication and relationship-building skills. Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition. How to ApplyIf you're ready to take the next step in your recruitment career, apply now by clicking the link below.

RPO Account Co-ordinator - 12 Month FTC

RPO Account Co-ordinator - 12 Month FTC Location: Remote (UK-based only) Salary: Competitive + Quarterly BonusMake an Impact in Recruitment Join Talent Solutions, a global leader in workforce strategies, where people are at the heart of everything we do. As our new RPO Account Co-ordinator, you'll be the backbone of our recruitment operations supporting our Recruitment Business Partners and ensuring a seamless experience for candidates and clients alike.Why You'll Love This Role:Competitive salary + quarterly bonus24 days' holiday (rising to 27) + birthday offHealth & wellbeing perks (private medical, dental, gym & more)Family-friendly policies and flexible working optionsExtra benefits like early finish Fridays, volunteering days, and discounts via Tastecard and ManpowerGroup RewardsWhat You'll Do:Support the candidate referral programmeManage end-to-end recruitment administrationCreate and release roles via our VMS systemPost job adverts internally and externallySchedule interviews and coordinate logisticsRespond to queries and maintain accurate systemsProduce ad hoc reports as neededWhat We're Looking For:Strong admin and coordination experienceIdeally some recruitment exposureExcellent Microsoft Office skills (especially Excel)Detail-oriented, organised, and proactiveAbility to multitask and thrive under pressureGreat communication skills and resilienceAbout Us: At Talent Solutions, we don't just fill roles, we shape futures. As a trusted partner in RPO and MSP delivery, we help clients navigate change with tailored workforce strategies. Proudly recognised as one of the world's most ethical companies for 16 consecutive years, we champion integrity, inclusion, and innovation.We welcome applicants from all backgrounds and are proud to be a Disability Confident Employer. We're happy to discuss flexible working options because we believe in making work, work for everyone.Ready to shape the future with us? Apply now and become part of a team that truly understands people.Please note: We can only consider candidates currently residing in the UK.

Recruitment Business Partner

Recruitment Business PartnerLocation: Plymouth (Onsite) Salary: Competitive + Market-Leading Bonus SchemeWhy Join Us?Start your next chapter with a role that offers more than just a job. Here's what you'll enjoy:Exclusive Opportunity: Work with a major, stable defence client in a white-labelled capacity, building strong relationships and delivering real impact.Competitive Rewards: Attractive salary, quarterly bonus scheme, and generous annual leave, including your birthday off.Future-Proof Benefits: A pension plan that grows with your length of service.Health & Wellbeing: Access to a flexible benefits fund covering private medical insurance, dental care, gym memberships, health screenings, and more.Family-Friendly Support: Inclusive policies and an employee assistance programme.Extra Perks: Monthly early-finish Fridays, discounted share purchase options, volunteering opportunities, recognition awards, and exclusive retail and leisure discounts via Tastecard and ManpowerGroup Rewards.About the RoleAs a Recruitment Business Partner, you'll be at the heart of delivering tailored workforce solutions for our clients in a fully client-facing capacity. You'll partner with senior stakeholders to build strong, diverse talent pipelines, ask the right questions, and design recruitment strategies aligned with business objectives. This role is perfect for someone who thrives in ambiguity, embraces curiosity, and brings a consultative mindset to every interaction. You'll spec candidates, ensure visibility of top talent, and present innovative, solution-based approaches while managing processes, milestones, and KPIs to deliver exceptional results.What You'll Be DoingPartner with hiring managers to define job requirements and recruitment strategies.Deliver workforce solutions, including direct sourcing, supplier management, and candidate engagement.Oversee selection processes, negotiate offers, and secure candidate acceptance.Build and maintain talent pipelines for future hiring needs.Track and analyse recruitment metrics to improve strategies.Ensure a positive candidate experience throughout the process.Stay ahead of industry trends and best practices.Manage relationships with key stakeholders.What We're Looking ForRecruitment experience, ideally in blue-collar, industrial, engineering, or defence sectors.Proven ability to manage contingent labour or high-volume contractor recruitment.Comfortable in a fast-paced, on-site operational environment.Experience with third-party suppliers, rate negotiation, and performance management.Strong stakeholder engagement skills, including face-to-face relationship building.Familiarity with compliance-heavy or safety-critical environments.Problem-solving mindset-curious and solution-oriented.Understanding of workforce planning and placement tracking.About UsWe're global leaders in workforce solutions, helping organisations navigate an unpredictable landscape with agility and innovation. From Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions, we deliver world-class talent strategies. For 16 years running, we've been recognised as one of the world's most ethical companies-a reflection of our commitment to integrity, transparency, and inclusion.We welcome applications from all suitably qualified individuals regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer, and we're happy to discuss flexible working.Applicants must reside in the UK and hold full right to work.We get people and together, we'll shape the future. Apply now.

Associate Director

ASSOCIATE DIRECTOR - EXPERIS TECH SPECIALISTS (LONDON)Where elite tech recruitment meets global firepower. Build the future. Own the impact.This isn't a job. This is a power move.Experis Tech Specialists are building something extraordinary in London a high-performance tech recruitment engine inside one of the world's most powerful talent groups. Think: Start-up velocity + global infrastructure + limitless scale.And now, we're searching for an Associate Director who wants to build, lead, innovate, and truly shape the future of a tech business that's backed to win. WHY THIS ROLE IS A ONCE-IN-A-CAREER OPPORTUNITYA Start-Up with the Strength of a Global TitanYou get total freedom to build your function your way, with no red tape, elite tooling, and the backing of ManpowerGroup's global ecosystem.We're talking:Enterprise-level clientsWorld-class data, systems & platformsCross-group collaboration on tapA brand that opens doors before you speakThis is not "business as usual." This is blank-canvas leadership with billion-dollar support. Shape the GTM Strategy of a Future Tech PowerhouseYou won't just run a team.You'll architect how we build, scale, and dominate key tech markets Data and AI, cloud, cyber, transformation.Everything is growing.Everything is yours to influence.You'll work shoulder-to-shoulder with our Director on the blueprint that takes Experis Tech Specialists from "strong" to industry-defining. Build a Team. Build a Culture. Build a Legacy.You'll hire, develop, and unleash a squad of elite tech consultants.You'll shape the DNA of a business that's growing fast and built for high performance.This is your leadership lab where ideas turn into results and results turn into growth. Earnings That Match Your LeadershipThis is a high-impact seat, and the financial upside reflects that.With uncapped performance structures, high-margin tech markets, and a rapidly scaling business, your earning potential isn't "competitive" It's career-defining. A Direct Line of Succession - DirectorWe don't do vague promises.We do plans, timelines, and delivery.If you want to step into a Director role, this is the fastest, clearest, most supported route you'll find in the tech recruitment industry. WHAT YOU BRINGSenior leadership experience in tech recruitment (perm, contract, or both)A proven record of scaling teams, revenue, and client portfoliosStrategic vision + commercial sharpnessA builder's mindset: innovative, resourceful, relentlessDesire for autonomy paired with world-class infrastructureAmbition to grow into Director and the ability to earn it THIS IS WHERE TECH LEADERS ARE MADE.If you're ready to lead a business unit like it's your own with the resources of one of the world's most powerful talent groups behind you, this is it.Apply now. Take the seat. Build something legendary.

On-site Client Account Manager - Leeds

On-site Client Account Manager - LeedsSalary: Competitive + Quarterly Bonus + Car AllowanceWork Type: Full-time, On-siteReady to lead, inspire, and make an impact?Join ManpowerGroup, a global leader in workforce solutions, and take the reins of a high-performing team delivering excellence to our clients in a fast-paced, dynamic environment.Why This Role?As an On-site Client Account Manager, you'll be the driving force behind a team of consultants, ensuring exceptional service delivery to our exclusive long-standing, trusted clients. You'll lead with purpose, develop strong relationships, and shape the future of workforce solutions in your sector.Key ResponsibilitiesLead and develop a team of consultants, driving performance and engagementBuild and grow client relationships, identifying opportunities and staying ahead of competitorsChampion continuous improvement and operational excellenceDeliver strategic workforce programmes including Mypath and AcademiesPresent insights and data to senior stakeholders, influencing decisionsEnsure a positive experience for our associates, aligned with our Associate CharterCollaborate across departments to share best practices and drive innovationWhat You'll BringProven leadership and team management experienceStrong commercial acumen and client relationship skillsConfidence in presenting to senior stakeholdersHigh learnability and adaptability in a fast-changing environmentExperience in recruitment, HR, or workforce solutionsKnowledge of business improvement methods and project management (desirable)A passion for people, performance, and progressWhat's In It For YouCompetitive salary with quarterly bonusesCar allowance24 days' holiday (rising to 27) plus your birthday off and the option to buy morePrivate medical, dental, and wellbeing benefitsPension scheme with increasing contributionsEarly finish Fridays, volunteering days, and exclusive discountsA supportive, inclusive culture where your growth mattersAbout ManpowerGroupWe're a family of brands united by a shared ambition: to help people and businesses win in the changing world of work. Join us and be part of a purpose-driven organisation that values innovation, collaboration, and excellence.Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.

Delivery Consultant

Delivery Consultant - NottinghamSalary up to 26K, role based fully on site Manpower are proud to be looking for a Delivery Consultant to support an exciting new client. This is a fantastic opportunity for a motivated and dynamic professional to join our team, helping to drive recruitment excellence, deliver exceptional service, and make a real impact on a growing account. Job Purpose:The Delivery Consultant is responsible for achieving agreed performance targets and driving consistent growth within assigned accounts. This is achieved through fulfilling recruitment orders, managing employee relations, ensuring compliance, and delivering exceptional client and workforce service. The role requires close collaboration with local and wider account teams to support operational excellence. Key Responsibilities:Recruitment & Workforce Fulfilment:Fulfil all recruitment orders within agreed SLAs and achieve KPI targets.Proactively identify and meet additional recruitment and fulfilment needs.Coordinate and maintain staffing levels, responding with agility to changing client requirements.Manage local recruitment campaigns to ensure a pipeline of qualified candidates.Ensure high levels of onboarding compliance and continuous workforce engagement. Client & Employee Relations:Support, advise, and coach on employee relations, recruitment, selection, and change management.Respond to contingent workforce and client queries accurately and promptly.Monitor workforce attrition and implement retention initiatives.Maintain high worker and client satisfaction (NPS), escalating issues where necessary.Consult with client stakeholders on employment matters, ensuring compliance and duty of care. Service Delivery & Reporting:Maintain accurate records and reporting on workforce targets, KPIs, and client deliverables.Keep clients updated on recruitment activities, onboarding, fulfilment, performance issues, and investigations.Provide market insights and support business growth opportunities.Champion Manpower's brand and values in all client interactions. Compliance & Risk Management:Ensure all activities comply with company policies, procedures, legal requirements, and health & safety standards.Identify, respond, and escalate risks that could impact contractual obligations.Maintain high levels of administrative compliance and accurate documentation. Other Responsibilities:Participate in ad-hoc projects and initiatives to support the wider team.Build strong relationships with internal and external stakeholders. Key Attributes:Adaptability: Comfortable with ambiguity, complexity, and change.Drive: Energetic, motivated, and focused on delivering results.Endurance: Resilient, tenacious, and able to thrive in a fast-paced environment.Brightness: Intellectually curious, continuously learning, and sharp in problem-solving. What You Will Bring:Strong business and commercial acumen.High learnability and ability to interpret complex business data.Proficiency in IT tools including Word, Excel, and PowerPoint.Excellent communication skills, including presenting to senior management.Experience managing teams and developing client relationships.Knowledge of recruitment processes, HR practices, and business improvement methods.Proven experience managing complex projects.Strong personal brand and social capital.Agility and flexibility to meet evolving business demands. Our Commitment:At ManpowerGroup, we value diversity, equity, and inclusion, fostering an environment where everyone can reach their personal best. We are a Level 3 Disability Confident Leader, committed to supporting those with disabilities into meaningful employment. Mental health and wellbeing are central to our culture, with trained Mental Health First Aiders across the organization. Reasonable adjustments are available to support candidates through the application process.

Night Service Controller - Recruitment Agency

Night Service ControllerRemote | Mix of day and night shiftsCompetitive base salary of £25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. Responsibilities include handling call resolutions such as absences and bookings, supporting safeguarding processes, assisting with compliance and resourcing, making spec calls, and troubleshooting issues as they arise. This is a fast-paced and varied role where you'll manage a hotlist of temporary workers, responding quickly to client requests to fill urgent shifts and maintain strong service levels during busy periods.This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. A sense of urgency, excellent communication skills, and the ability to prioritise effectively are key. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy.Key ResponsibilitiesSafeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgment to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activityMulti Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standardsCandidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployments, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public servicesClient Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policiesOperational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functionsSystems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethicsSkills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basisKPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand