Account Coordinator

Account Coordinator

Account CoordinatorBase salary of £25k+ quarterly bonusBristol - Hybrid Working The role of the Account Coordinator is to use their previous administrative and customer service experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders. Key responsibilitiesWorking across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teamsUsing vendor management systems to update or create staffing documentationOffer support for all queries and ensure that they are acknowledged, investigated and a resolution is foundAct as escalation point for queriesResponsible for changes to process guidesResponsible for pay & bill escalations and PO guidancePrepare and edit correspondence, reports and other documentsPerform data entry and maintain databasesAnswer and direct phone calls and respond to emailsProvide administrative support to the Recruitment delivery teams and managersAny other ad hoc tasks that are required Success MeasuresAdministrative tasks to be completed accurately and in a timely mannerAll client SLAs metManpowerGroup's Standards adhered to at all timesInbox/telephone queries responded to efficiently and professionally Career Level IdentifiersAccountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.Experience, Behaviours and competenciesPrevious experience in administration within a customer focused environmentGood communicator with excellent telephone manner and the ability to deal with internal/external stakeholdersThe ability to prioritise and organise workload effectively and efficiently, having strong attention to detailDisplays behaviours in accordance with ManpowerGroup's Standards