B2C Data & Analytics Lead

Senior PR & Communications Manager (FTC)

Senior PR & Communications Manager (FTC)Location: UK | Contract: Fixed TermAbout the RoleWe're looking for a Senior PR & Communications Manager to join ManpowerGroup UK and lead our external and internal communications strategy. This is a high-impact role where you'll shape our reputation, drive thought leadership and ensure consistent messaging across all channels.Reporting to the Head of Brand Strategy, Communications & Content, you'll work closely with senior leaders, marketing teams, operational directors, and external partners. Your mission? To grow and maintain ManpowerGroup UK's reputation with the press, stakeholders, clients, and internal teams.Key ResponsibilitiesPress Office LeadershipDeliver against UK KPIs, securing 120+ top-tier media coverage annually.Manage crisis communications and act as a key liaison for clients when needed.Drive press coverage for thought leadership initiatives.Consolidate research and insights for media use.Lead spokesperson training and create relevant market-driven content.Coordinate with Global Communications on key issues and campaigns.Brand & Campaign DevelopmentAlign messaging across brand and campaign teams.Provide strategic counsel to brand leaders and senior stakeholders.Promote thought leadership content across press, internal channels, and social media.Internal CommunicationsLead UK-wide internal communications, including SLT updates, town halls, and intranet content.Measure engagement and implement improvements.Support internal messaging for brand initiatives.Corporate Affairs & PartnershipsManage relationships with key industry bodies (CBI, REC, APSCo)Interpret policy and legislative changes, advising internal stakeholders.Support political engagement and messaging.General LeadershipDevelop and mentor the press officer.Manage budgets and oversee team performance.What We're Looking For6-8 years' experience in PR/Communications (agency or in-house)Proven expertise in press office management and crisis communicationsStrong writing, relationship-building, and project management skillsInternal communications experience and media training knowledge are a plus.Ability to thrive in a fast-paced, collaborative environment.Preferred SkillsMedia training experienceStrong analytical and strategic thinkingAdaptability to emerging technologies, including AI in communications.Ability to inspire leadership and drive change.KPIs for SuccessIncreased brand awareness and positive media coverageEffective management of reputational riskStrong senior stakeholder relationshipsBalanced share of voice across spokespeopleWhy Join Us?ManpowerGroup is proud to be recognised as one of the World's Most Ethical Companies for 16 consecutive years. We value integrity, transparency, and diversity, and we're committed to creating an inclusive workplace where everyone can succeed.We offer flexible working options and welcome applications from all qualified individuals regardless of age, gender, ethnicity, or disability.Please note: Candidates must reside in the UK and have full right to work.Ready to make an impact? Apply today and help us shape the future of work.

Night Service Controller - Recruitment Agency

Night Service ControllerRemote | Mix of day and night shiftsCompetitive base salary of £25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. Responsibilities include handling call resolutions such as absences and bookings, supporting safeguarding processes, assisting with compliance and resourcing, making spec calls, and troubleshooting issues as they arise. This is a fast-paced and varied role where you'll manage a hotlist of temporary workers, responding quickly to client requests to fill urgent shifts and maintain strong service levels during busy periods.This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. A sense of urgency, excellent communication skills, and the ability to prioritise effectively are key. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy.Key ResponsibilitiesSafeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgment to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activityMulti Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standardsCandidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployments, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public servicesClient Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policiesOperational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functionsSystems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethicsSkills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basisKPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand

Recruitment Consultant

Manpower is pleased to be recruiting for a Recruitment Consultant to join our team in Acton.In this role, you will specialise in either permanent or temporary staffing solutions. Your primary responsibility will be to proactively identify and build relationships with businesses seeking growth and help them secure top talent. You will also develop strong connections with current and future candidates to ensure successful placements. About ManpowerManpower is a global leader in workforce solutions, connecting talent to meaningful work for over 70 years. We partner with organisations of all sizes to provide recruitment expertise and innovative staffing solutions. Our mission is to help businesses thrive by finding the right people and to help individuals achieve their career ambitions. At Manpower, we value diversity, inclusion, and continuous development, creating an environment where everyone can succeed. Key ResponsibilitiesBecome a Subject Matter Expert in your chosen market vertical by researching and understanding client industries, strategies, work culture, and recruitment practices.Use sales, business development, marketing, and networking techniques to position Manpower as a supplier of choice, winning new business and building a strong client portfolio.Develop multiple relationships within existing clients to grow opportunities and maintain long-term partnerships.Leverage social media for market research, client engagement, job advertising, candidate attraction, and relationship building.Headhunt passive talent and approach suitable candidates who are currently employed.Utilise candidate databases to match candidates to client vacancies.Manage the end-to-end recruitment process: reviewing applications, shortlisting, qualifying candidates, and preparing CVs for submission.Brief candidates on job responsibilities, salary, and benefits, and organise interviews while providing timely feedback.Negotiate salaries and rates with clients and candidates.Provide market insights on salaries, pay rates, training, and career progression.Work towards and exceed individual and team targets.Ensure compliance with recruitment policies and legal guidelines.Continuously review recruitment strategies to improve effectiveness. Experience & Skills RequiredStrong drive, determination, and resilience.High levels of motivation and passion for recruitment.Ability to maintain focus and demonstrate a growth mindset.Excellent communication and relationship-building skills. Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition. How to ApplyIf you're ready to take the next step in your recruitment career, apply now by clicking the link below.