At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.
Purpose
Maximising new business and sustaining existing client through the effective sales management of the branch
Reporting to: Head of Region/Area Manager
Location: Woking
Key Accountabilities
Produce and execute a strategy for planned branch growth with the Regional Operations Manager
To identify potential business opportunities through local research and monitoring or competitor activity
Develop and maintain business relationships with appropriate client contacts through a structured approach to sales visits and marketing
Maximise the new business performance of the branch consultants through the effective targeting and monitoring of sales activities with a focus on core activity
Ensure sufficient marketing and branch activity to meet potential demands
Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potential
Conduct regular quality assessments to include quality of service and temps/or applicants to all clients
Address any issues in a timely manner and identify solutions with relevant parties keeping regular face-to-face contact
Responsible for a team of consultants, maintaining a positive team on a day to day basis
Manage the performance for each branch consultant, conducting regular performance reviews and taking action when appropriate
Manage staffing levels within agreed budgets. Ensure succession planning in place through effective recruitment in conjunction with Regional Operations Manager
Devise an individual training and development plan for each consultant and maintain regular reviews to evaluate measures to assess the effectiveness of the training
Provide on-going coaching and support for each consultant
Implement effective team building and motivational ideas for the team
Demonstrate a 'Role Model' commitment to self development, creating a culture of learning and self-development in the branch
Ensure compliance with company, client and legislative requirements including the signing off of applicant files and referencing
Support and train branch consultants to ensure compliance is adhered to at
Maintain accurate client and applicant data using company system (currently Navigator) Ensure an effecting filing system for paper based documents
Comply with the Company's Business Ethics and standards of excellence
Prepare for and co-operate with regular branch audits to ensure compliance
Monitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a team
Prepare monthly and annual branch forecasts in liaison with Regional Operations Manager
Adhere to corporate expectations in relation to minimum fees and margins
Identify and advise in action areas likely to affect branch profitability
Monitor customer service through the Quality Management Programme
Action effective controls in line with BS ISO 9002 standards
Promotion of Brook Street's professional image through the appearance and conduct of the branch staff
Key Skills
Previous management experience within a recruitment function/role
Able to motivate a team to meet targets and KPIs
Able to work at a fast pace, meeting client requirements
Experience in business development and securing new clients
Our Commitment
At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Disability Confident
ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.
Mental Wellbeing
As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.
Reasonable Adjustments
If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.
Please click apply for immediate consideration
About Brook Street
About Brook Street
Brook Street makes hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again. Brook Street is looking for individuals who love working with people, are self-starters and have an interest in building the local market. Brook Street considers a range of expertise from complete entry level to experienced recruiters and those with management experience.
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Newcastle upon Tyne
| Permanent
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Senior Client Business Partner
New Malden
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity based in and around New Malden.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.