Job reference: TT2260_1632909362

Business Manager

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  • Client:

    Brook Street

Business Manager

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies - matching thousands of people with meaningful job opportunities at hundreds of companies every year

Purpose: Maximising new business and sustaining existing client through the effective sales management of the branch

Core Responsibilities:

New Business Development

  • Produce and execute a strategy for planned branch growth with the Regional
  • Operations Manager
  • To identify potential business opportunities through local research and monitoring or competitor activity
  • Develop and maintain business relationships with appropriate client contacts
  • through a structured approach to sales visits and marketing
  • Maximise the new business performance of the branch consultants through the effective targeting and monitoring of sales activities with a focus on core activity
  • Ensure sufficient marketing and branch activity to meet potential demands

Maximising Existing Business

  • Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potential
  • Conduct regular quality assessments to include quality of service and temps/or applicants to all clients
  • Address any issues in a timely manner and identify solutions with relevant parties keeping regular face-to-face contact

Manage Performance

  • Responsible for a team of consultants, maintaining a positive team on a day to day basis
  • Manage the performance for each branch consultant, conducting regular performance reviews and taking action when appropriate
  • Manage staffing levels within agreed budgets. Ensure succession planning in place through effective recruitment in conjunction with Regional Operations Manager

Training and Development

  • Devise an individual training and development plan for each consultant and maintain regular reviews to evaluate measures to assess the effectiveness of the training
  • Provide on-going coaching and support for each consultant
  • Implement effective team building and motivational ideas for the team
  • Demonstrate a 'Role Model' commitment to self development, creating a culture of learning and self-development in the branch


  • Ensure compliance with company, client and legislative requirements including the signing off of applicant files and referencing
  • Support and train branch consultants to ensure compliance is adhered to at all times
  • Maintain accurate client and applicant data using company system (currently Navigator) Ensure an effecting filing system for paper based documents
  • Comply with the Company's Business Ethics and standards of excellence
  • Prepare for and co-operate with regular branch audits to ensure compliance

Financial Results

  • Monitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a team
  • Prepare monthly and annual branch forecasts in liaison with Regional Operations Manager
  • Adhere to corporate expectations in relation to minimum fees and margins
  • Identify and advise in action areas likely to affect branch profitability Corporate Standards

Corporate Standards

  • Monitor customer service through the Quality Management Programme
  • Action effective controls in line with BS ISO 9002 standards
  • Promotion of Brook Street's professional image through the appearance and conduct of the branch staff

If you are interested, please apply or contact Cassie Bosanko for more information

About Brook Street

Brook Street

​Brook Street makes hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again. Brook Street is looking for individuals who love working with people, are self-starters and have an interest in building the local market. Brook Street considers a range of expertise from complete entry level to experienced recruiters and those with management experience.