Job reference: 1757_1657208271

Customer Service Advisor OTE £23k

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  • Salary:

    Up to £20000 per annum + 3k bonus

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Customer Service Advisor

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

What will you be doing?

  • Managing the end-to-end recruitment process for all internal and direct applicants whilst providing excellent customer and client service.
  • Undertake candidate telephone interviews to identify and qualify them for vacancies.
  • Preparing CVs ready for submission to ensure quality and accuracy.
  • Receiving and providing CV feedback to candidates.
  • Booking and preparing candidates and clients for interviews.
  • Debriefing candidates and clients after interviews.
  • Presenting offers to candidates and agreeing terms and conditions.
  • Working within the delivery timescales as agreed with the client.
  • Act as a flexible resource supporting other key clients and functions during changes in demand
  • Maintaining detailed candidate and client records in line with GDPR.
  • Managing the candidate's progression through appropriate systems
  • Ensuring that any client/vacancy requirements are adequately recorded.
  • Recording key KPI information including CV submissions, interviews arranged and placements.
  • Formatting CVs

About You

What are we looking for?

  • Experience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroup
  • Excellent telephone skills (basic sales, negotiation, message handling, service).
  • Good IT skills and ability to learn new systems and processes quickly
  • Good reasoning skills and ability to screen and eventually interview applicants and make sound judgements on suitability.
  • Reasonable presentation skills.
  • Basic negotiation skills.

What's in it for you?

  • Basic salary of up to £20k + bonus of up to £3k per year
  • Extensive career opportunities and access to hundreds of roles across ManpowerGroup each year
  • award winning learning and development
  • Be part of a fun and sociable team that regularly celebrates success

About ManpowerGroup

ManpowerGroup logo

As the world’s workforce expert, ManpowerGroup connects more than 600,000 jobseekers with meaningful work every day, and helps more than 400,000 clients address their critical talent needs each year.

Through our comprehensive family of brands – ManpowerGroup Solutions, Experis, Manpower, Right Management and Brook Street – we deliver innovative workforce solutions to resource, manage and develop talent. By combining global presence and local expertise, we influence how people and companies work now and how they will work in the future. It’s about creating progress, by knowing what’s happening now and what will happen next in the world of work – and sharing it to benefit all.