Job reference: TA350_1635936831

Customer Service and Administrator

  • Location

    Cardiff

  • Job type:

    Permanent

  • Sector:

    Sales

  • Salary:

    plus 3k bonus per annum

  • Startdate:

    ASAP

  • Client:

    Brook Street

Customer Service and Administrator

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

The Team

Who will you be working with?

Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every year

As Customer Service and Administrator within the Public Sector, you will be responsible for all aspects of the recruitment lifecycle. You will provide an outstanding service for our prestigious clients by Coordinating the recruitment of their temporary workforce.

The Role

So, what will you be doing?

  • Conducting telephone screening for applicants in response to advertising
  • Arranging interviews and conducting when necessary
  • Dealing with and co-ordinating responses to ad-hoc contract issues and problems
  • Implement HR policies and procedures
  • Ensure compliance with company, client and legislative requirements.
  • Ensure an effective and secure system for all information /data including paper-based documents
  • Deliver a comprehensive Induction plan to all new starters and promote a successful retention plan
  • Comply with the Company's Business Ethics and standards of excellence
  • Promote Brook Streets Image through appearance and conduct

About you

What are we looking for?

  • Experience of working within Recruitment or a Customer Service / Admin role previously is advantageous
  • Must have excellent organisational skills and be able to work under pressure and to tight deadlines
  • Must have communication skills both written and verbal
  • Must be able to speak with both candidates and the client by telephone and over email
  • Must have great attention to detail
  • Must be adaptable and willing to learn
  • Must be driven and motivated
  • Must always be extremely personable and professional

Whats in it for you?

  • Excellent basic salary of 20k with a 3k annual bonus based on team performance
  • Award winning learning and development
  • Fast track career progression
  • Hybrid working (work from home 3 days and 2 days in office)
  • Part of a fun and supportive team

Our Commitment

At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Disability Confident

ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.

Mental Wellbeing

As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.

About Brook Street

Brook Street logo

​Brook Street makes hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again. Brook Street is looking for individuals who love working with people, are self-starters and have an interest in building the local market. Brook Street considers a range of expertise from complete entry level to experienced recruiters and those with management experience.