Job reference: TA424_1638279953

Customer Service Representative

Recruitment Advisor - OTE £24k

Job Purpose

As part of the recruitment Hub you will manage the process of hiring key talent. This involves providing excellent service against agreed performance objectives whilst following and documenting the recruitment process.



Managing the end to end recruitment process for all internal and direct applicants whilst providing excellent customer and client service.

Undertake candidate telephone interviews in order to identify and qualify them for vacancies.

Preparing CVs ready for submission to ensure quality and accuracy.

Receiving and providing CV feedback to candidates.

Booking and preparing candidates and clients for interviews.

Debriefing candidates and clients after interviews.

Presenting offers to candidates and agreeing terms and conditions.

Working within the delivery timescales as agreed with the client.

Act as a flexible resource supporting other key clients and functions during changes in demand


Maintaining detailed candidate and client records in line with GDPR.

Managing the candidates progression through appropriate systems

Ensuring that any client/vacancy requirements are adequately recorded.

Recording key KPI information including CV submissions, interviews arranged and placements.

Formatting CVs


Attend regular training workshops to improve knowledge and skills

Maintain strong lines of communication with recruitment business partners and other internal and external stakeholders

Behave in a positive manner towards colleagues, clients and candidates

Undertake all duties to the best of your ability in a timely manor

Ensure that own areas of work are serviced and covered thoroughly and efficiently

Any other ad hoc duties when required

Person Specification

Experience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroup

Skills, Knowledge & Attributes

Excellent telephone skills (basic sales, negotiation, message handling, service).

Good IT skills and ability to learn new systems and processes quickly

Good reasoning skills and ability to screen and eventually interview applicants and make sound judgements on suitability.

Reasonable presentation skills.

Reasonable knowledge of the market place and of competitors.

Basic negotiation skills.


Understand human potential.

Engaging and authentic .

Brilliant feedback - making every piece of feedback timely, caring and insightful.

Great connector - being able to see and create connections and possibilities for candidates, clients, and ourselves.

Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives


Be candidate first. We want great talent to choose us. Our promise to candidates is clear - we help accelerate their personal success. What is important to our candidates is important to us, because their success leads to our success.

Be real. We believe that every candidate deserves to be in the know. We are straight and upfront with candidates because we respect them and want to create strong trusting relationships.

Be looking for what's next. We understand that what we do for our candidates today, gives us the chance to help them tomorrow. Our candidates' careers are important to them; we help them now at the same time we are looking out for their next opportunity.

Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our candidates access to our knowledge, insights and networks. In turn they build our networks and knowledge.

Be accountable. We always deliver on our commitments. We know what winning looks like for our candidates, our clients and ourselves and we balance those to ensure everyone wins.

Our Commitment

At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Disability Confident

ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.

Mental Wellbeing

As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.

Reasonable Adjustments

If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner