Customer Service Representative

Customer Service Representative

Customer Service Representative Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Job PurposeAct as the first point of contact for Experis' placed candidates. To effectively manage the relationship and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually.Candidate Care is there to provide a 'best in class service' to candidates and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.ResponsibilitiesAdministration of paperwork - new contracts, extension, amendments, terminations and finishersEnsuring all compliance documentation is in place and adheres with Experis and the Clients policiesPrimary point of contact for the candidate from the first day of their assignmentCommunicating process the candidate must follow whilst on assignment (especially payment process)Communicate and promote the benefits of Experis to candidatesPurchase order managementExtension ManagementBasic negotiation with candidatesAn understanding of legal and contractual issuesUnderstanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cyclesAct as a liaison between candidates and other internal departmentsTo own and manage candidate queries through to resolutionDevelop and maintain knowledge of individual business units Skills, Knowledge & AttributesArticulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidatesGood reasoning skills and ability to deal with complex issues and make sound judgements on solutionsExcellent telephone skills (basic sales, message handling, service).Resilient and ability to remain calm and professional under difficult circumstancesAbility to project professionalism and confidence at all levels over the phone and face to faceExcellent time management skills with an ability to meet tight deadlinesFlexible attitude and approachPractical level of Word, Excel and PowerPointAbility to use Outlook and the internetBasic negotiation skills.Displays enthusiasm and motivation to succeed Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.

Customer Service Representative

Temp Consultant RoleOur Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The TeamWho will you be working with?Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every yearAs a Temp Consultant for the Brook Street Bristol Branch, your role will involve identifying potential business opportunities with new clients and maintaining and developing relationships with existing clients.The RoleSo, what will you be doing? Develop and maintain business relationships with appropriate client contacts through a structured approachSpeculatively represent applicants in line with business guidelinesAddress issues in a timely manner and identify solutions with relevant parties implementing them in agreed timescalesIdentify core applicants using appropriate attraction techniquesDevelop and maintain an effective business relationship with all core-applicants and temporary workers including but not restricted too registering and interviewing the applicant to establishing their requirements, strength and key skills through appropriate computer assessments including AdvantageIdentify suitable booking opportunities for applicants and communicating all requirements of the jobEnsure retention of temporaries through fair and competitive pay rates as well as marketing initiativesEnsure compliance with company, client and legislative requirementsComply with the Company's Business Ethics and standards of excellence.Monitor customer service through the Quality Management ProgrammePromotion of Brook Street's professional image through the appearance and conduct of the branch staffUphold Brook Street's brand profile at all times through the effective management of both clients and applicantsEnsure adherence to personal activity and revenue targetsMonitor developments and trends in the local market including competitor activityMaintain profitable margins through appropriate charge rates within business guidelinescontribute to the maintenance of quality housekeeping What are we looking for?High Drive and DeterminationResilienceMotivationPassionFocusGrowth MindsetWhat's in it for you?An excellent basic salary and commission structureA choice of personal benefits once you have passed probationExcellent culture (we operate in a high performance culture where our consultants are trusted to work autonomously and with NO Micromanagement)Work for a business that's been voted the worlds most ethical business for 12 years runningA clear and structured career path with access to hundreds of career opportunities across ManpowerGroup each yearBe part of a team that drives you to be the best!Access to award winning learning and developmentIf you feel this would be the right role for you please apply now and upload your CV. For any questions please email

Recruitment Consultant

Recruitment Consultant - OTE £60k Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The Team Who will you be working with? Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every year As a Temp Consultant for the Brook Street Bristol Branch, your role will involve identifying potential business opportunities with new clients and maintaining and developing relationships with existing clients.The Role So, what will you be doing? * Develop and maintain business relationships with appropriate client contacts through a structured approach * Speculatively represent applicants in line with business guidelines * Address issues in a timely manner and identify solutions with relevant parties implementing them in agreed timescales * Identify core applicants using appropriate attraction techniques * Develop and maintain an effective business relationship with all core-applicants and temporary workers including but not restricted too registering and interviewing the applicant to establishing their requirements, strength and key skills through appropriate computer assessments including Advantage * Identify suitable booking opportunities for applicants and communicating all requirements of the job * Ensure retention of temporaries through fair and competitive pay rates as well as marketing initiatives * Ensure compliance with company, client and legislative requirements * Comply with the Company's Business Ethics and standards of excellence. * Monitor customer service through the Quality Management Programme * Promotion of Brook Street's professional image through the appearance and conduct of the branch staff * Uphold Brook Street's brand profile at all times through the effective management of both clients and applicants * Ensure adherence to personal activity and revenue targets * Monitor developments and trends in the local market including competitor activity * Maintain profitable margins through appropriate charge rates within business guidelines * contribute to the maintenance of quality housekeeping About You What are we looking for? * Previous experience of 360 Recruitment Consultancy, ideally within Temporary Staffing - Not essential* An accomplished Consultant that is motivated, adaptable, resilient and that demonstrates learnability What's in it for you? * An excellent basic salary and commission structure * A choice of personal benefits once you have passed probation* Excellent culture ( we operate in a high performance culture where our consultants are trusted to work autonomously and with NO Micromanagement) * Work for a business that's been voted the worlds most ethical business for 12 years running * A clear and structured career path with access to hundreds of career opportunities across ManpowerGroup each year * Be part of a team that drives you to be the best! * Access to award winning learning and development Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.Please apply now for immediate consideration or for further details prior to applying please contact Christina Evans on 07483936446

Recruitment Consultant

Recruitment Consultant - OTE £60k Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The Team Who will you be working with? Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every year As a Temp Consultant for the Brook Street Bristol Branch, your role will involve identifying potential business opportunities with new clients and maintaining and developing relationships with existing clients.The Role So, what will you be doing? * Develop and maintain business relationships with appropriate client contacts through a structured approach * Speculatively represent applicants in line with business guidelines * Address issues in a timely manner and identify solutions with relevant parties implementing them in agreed timescales * Identify core applicants using appropriate attraction techniques * Develop and maintain an effective business relationship with all core-applicants and temporary workers including but not restricted too registering and interviewing the applicant to establishing their requirements, strength and key skills through appropriate computer assessments including Advantage * Identify suitable booking opportunities for applicants and communicating all requirements of the job * Ensure retention of temporaries through fair and competitive pay rates as well as marketing initiatives * Ensure compliance with company, client and legislative requirements * Comply with the Company's Business Ethics and standards of excellence. * Monitor customer service through the Quality Management Programme * Promotion of Brook Street's professional image through the appearance and conduct of the branch staff * Uphold Brook Street's brand profile at all times through the effective management of both clients and applicants * Ensure adherence to personal activity and revenue targets * Monitor developments and trends in the local market including competitor activity * Maintain profitable margins through appropriate charge rates within business guidelines * contribute to the maintenance of quality housekeeping About You What are we looking for? * Previous experience of 360 Recruitment Consultancy, ideally within Temporary Staffing - Not essential* An accomplished Consultant that is motivated, adaptable, resilient and that demonstrates learnability What's in it for you? * An excellent basic salary and commission structure * A choice of personal benefits once you have passed probation* Excellent culture ( we operate in a high performance culture where our consultants are trusted to work autonomously and with NO Micromanagement) * Work for a business that's been voted the worlds most ethical business for 12 years running * A clear and structured career path with access to hundreds of career opportunities across ManpowerGroup each year * Be part of a team that drives you to be the best! * Access to award winning learning and development Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.Please apply now for immediate consideration or for further details prior to applying please contact Christina Evans on 07483936446

Customer Service - Recruitment Consultant

Recruitment AdvisorJob PurposeAs part of the recruitment Hub you will manage the process of hiring key talent into one of Experis key clients. This involves providing excellent service against agreed performance objectives whilst following and documenting the recruitment process. Responsibilities:* Managing the end to end recruitment process for all internal and direct applicants whilst providing excellent customer and client service. * Undertake candidate telephone interviews in order to identify and qualify them for vacancies. * Preparing CVs ready for submission to ensure quality and accuracy. * Receiving and providing CV feedback to candidates. * Booking and preparing candidates and clients for interviews. * Debriefing candidates and clients after interviews. * Presenting offers to candidates and agreeing terms and conditions. * Working within the delivery timescales as agreed with the client. * Act as a flexible resource supporting other key clients and functions during changes in demand Administration* Maintaining detailed candidate and client records in line with GDPR. * Managing the candidates progression through appropriate systems * Ensuring that any client/vacancy requirements are adequately recorded. * Recording key KPI information including CV submissions, interviews arranged and placements. * Formatting CVs General* Attend regular training workshops to improve knowledge and skills * Maintain strong lines of communication with recruitment business partners and other internal and external stakeholders * Behave in a positive manner towards colleagues, clients and candidates * Undertake all duties to the best of your ability in a timely manor * Ensure that own areas of work are serviced and covered thoroughly and efficiently * Any other ad hoc duties when required Person SpecificationWe would hope to bring on someone with experience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroupSkills, Knowledge & Attributes expectations:Excellent telephone skills (basic sales, negotiation, message handling, service).Good IT skills and ability to learn new systems and processes quicklyGood reasoning skills and ability to screen and eventually interview applicants and make sound judgements on suitability.Reasonable presentation skillsReasonable knowledge of the market place and of competitors.Basic negotiation skills.Capabilities:Understand human potential - knowing people's motivations, strengths and where they need to develop is critical to helping them succeed.Engaging and authentic - easily engages people, drawing them into our networkBrilliant feedback - making every piece of feedback timely, caring and insightful.Great connector - always building relationships with clients and candidates.Organised and efficient - able to balance multiple priorities, plans and structures.If you feel you can bring all these attributes to the role, then please apply now! Any questions please feel free to email

Customer Service - Recruitment Advisor

Recruitment AdvisorJob PurposeAs part of the recruitment Hub you will manage the process of hiring key talent into one of Experis key clients. This involves providing excellent service against agreed performance objectives whilst following and documenting the recruitment process.Responsibilities:* Managing the end to end recruitment process for all internal and direct applicants whilst providing excellent customer and client service.* Undertake candidate telephone interviews in order to identify and qualify them for vacancies.* Preparing CVs ready for submission to ensure quality and accuracy.* Receiving and providing CV feedback to candidates.* Booking and preparing candidates and clients for interviews.* Debriefing candidates and clients after interviews.* Presenting offers to candidates and agreeing terms and conditions.* Working within the delivery timescales as agreed with the client.* Act as a flexible resource supporting other key clients and functions during changes in demandAdministration* Maintaining detailed candidate and client records in line with GDPR.* Managing the candidates progression through appropriate systems* Ensuring that any client/vacancy requirements are adequately recorded.* Recording key KPI information including CV submissions, interviews arranged and placements.* Formatting CVsGeneral* Attend regular training workshops to improve knowledge and skills* Maintain strong lines of communication with recruitment business partners and other internal and external stakeholders* Behave in a positive manner towards colleagues, clients and candidates* Undertake all duties to the best of your ability in a timely manor* Ensure that own areas of work are serviced and covered thoroughly and efficiently* Any other ad hoc duties when requiredPerson SpecificationWe would hope to bring on someone with experience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroupSkills, Knowledge & Attributes expectations:Excellent telephone skills (basic sales, negotiation, message handling, service).Good IT skills and ability to learn new systems and processes quicklyGood reasoning skills and ability to screen and eventually interview applicants and make sound judgements on suitability.Reasonable presentation skillsReasonable knowledge of the market place and of competitors.Basic negotiation skills.Capabilities:Understand human potential - knowing people's motivations, strengths and where they need to develop is critical to helping them succeed.Engaging and authentic - easily engages people, drawing them into our networkBrilliant feedback - making every piece of feedback timely, caring and insightful.Great connector - always building relationships with clients and candidates.Organised and efficient - able to balance multiple priorities, plans and structures.If you feel you can bring all these attributes to the role, then please apply now! Any questions please feel free to email

Recruitment Consultant

Recruitment Consultant - Permanent Desk - Based in Watford, covering the Home Counties areaSince first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every year.As a Permanents Recruitment Consultant at Brook Street, your role will involve identifying potential business opportunities with new clients in the Finance and Accountancy SectorThe RoleTo identify potential business opportunities with new clients and establish their requirements and value to the companyDevelop and maintain business relationships with appropriate client contacts through a structured approachSpeculatively represent applicants in line with business guidelinesMaintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialSpeculatively represent applicants in line with business guidelinesIdentify core applicants using appropriate attraction techniquesDevelop and maintain an effective business relationship with all core-applicants and permanent workers including but not restricted too registering and interviewing the applicant to establishing their requirements, strength and key skills through appropriate computer assessments including AdvantageEnsure applicants are fully briefed on appropriate job specs and prepared for interviews where appropriateFollow-up with applicants after placement has been madeWhat are we looking for?Drive and Ambition- What motivates you? What are your personal and professional goals?Adaptability- How do you adapt to change?Resilience- How do you remain positive when things aren't going your way?Learn-ability- How do you continuingly try to develop yourself and learn?What's in it for you..A boutique agency family feel, within a global organisationHuge money-earning potential and career progression opportunitiesUp to 45% CommissionA standout, tailored programme for your learning and developmentOne-to-one shadowing with recruiters winning international clients and roles in bulkPotential for remote working and flexible hours where availableLunch clubs, duvet days, and other team competitionsAnnual target-hitters trip22 days' annual leave (rising with service) plus bank holidaysInterested?Click apply, submitting an up-to-date CV. We look forward to hearing from you.Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work

Recruitment Consultant

Recruitment Consultant - Permanent Desk - Based in Watford, covering the Home Counties areaSince first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at hundreds of companies every year.As a Permanents Recruitment Consultant at Brook Street, your role will involve identifying potential business opportunities with new clients in the Finance and Accountancy SectorThe RoleTo identify potential business opportunities with new clients and establish their requirements and value to the companyDevelop and maintain business relationships with appropriate client contacts through a structured approachSpeculatively represent applicants in line with business guidelinesMaintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialSpeculatively represent applicants in line with business guidelinesIdentify core applicants using appropriate attraction techniquesDevelop and maintain an effective business relationship with all core-applicants and permanent workers including but not restricted too registering and interviewing the applicant to establishing their requirements, strength and key skills through appropriate computer assessments including AdvantageEnsure applicants are fully briefed on appropriate job specs and prepared for interviews where appropriateFollow-up with applicants after placement has been madeWhat are we looking for?Drive and Ambition- What motivates you? What are your personal and professional goals?Adaptability- How do you adapt to change?Resilience- How do you remain positive when things aren't going your way?Learn-ability- How do you continuingly try to develop yourself and learn?What's in it for you..A boutique agency family feel, within a global organisationHuge money-earning potential and career progression opportunitiesUp to 45% CommissionA standout, tailored programme for your learning and developmentOne-to-one shadowing with recruiters winning international clients and roles in bulkPotential for remote working and flexible hours where availableLunch clubs, duvet days, and other team competitionsAnnual target-hitters trip22 days' annual leave (rising with service) plus bank holidaysInterested?Click apply, submitting an up-to-date CV. We look forward to hearing from you.Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work

Business Transition Manager -TUPE - ManPower Group

Business Transition Manager - ManPower Group - Hybrid - Part time - Flexible At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Job PurposeTo understand the full requirements and to scope out the end to end of business transition across ManPower Group. You will be expected to understand the wider context of a solution delivery relevant to the client's existing environment and project manage the people migration. Key aspects of the roleDevelop, tailor and manage a detailed project plan for the people transition to ensure the achievement of the transition objective and targets.act as a key interface between the Client, Sales, Operations, Solution Delivery and other business functionsAchieve a smooth staff transition whether under a TUPE transfer or a migration between other suppliers.Working with the Bid and Sales team to identify TUPE situations that may ariseTraining and coaching internally on TUPE and the implicationsAttendance at meetings for scoping and workshops, advising on best practice, process activities and identifying risk areasPresentations to client and workforce on transition process and legalitiesContinued liaison with Managers and employee representative bodies for communications, surgeries and 1:1's as required.Negotiate with both internal and external bodies and procurement ensuring Manpower pricing, business and commercial objectives are met.Securely handle all people data, providing data in accordance with legislative timescale requirements and in accordance with GDPR regulations Key SkillsKnowledge and understanding of TUPE Regulations and the requirements when transferring employees both in and out of the company.Client focussed with a dynamic and logical approach to fulfilling requirements.Ability to take ownership and manage multiple client projects of varying complexity.Reporting is a critical part of the role and as such, candidates should be able to demonstrate the status, risks and time scales of all current projects. Benefits at ManPower GroupCompetitive salary22 days' annual leave plus bank holidaysThe ability to buy up to five extra days' holidayMatched pension contributions, up to 6%Hybrid working and flexible working hours between 8am-6pmAccess to company-paid external training courses and qualificationsHuge flexibility for career progression - across the Manpower group If you are interested in the role please submit a CV!