£18000 - £19000 per annum + Plus bonus and benefits
Startdate:
ASAP
Client:
Experis
Customer Service Representative
Our Ambition
At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.
Job Purpose
Act as the first point of contact for Experis' placed candidates. To effectively manage the relationship and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually.
Candidate Care is there to provide a 'best in class service' to candidates and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.
Responsibilities
Administration of paperwork - new contracts, extension, amendments, terminations and finishers
Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies
Primary point of contact for the candidate from the first day of their assignment
Communicating process the candidate must follow whilst on assignment (especially payment process)
Communicate and promote the benefits of Experis to candidates
Purchase order management
Extension Management
Basic negotiation with candidates
An understanding of legal and contractual issues
Understanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles
Act as a liaison between candidates and other internal departments
To own and manage candidate queries through to resolution
Develop and maintain knowledge of individual business units
Skills, Knowledge & Attributes
Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
Resilient and ability to remain calm and professional under difficult circumstances
Ability to project professionalism and confidence at all levels over the phone and face to face
Excellent time management skills with an ability to meet tight deadlines
Flexible attitude and approach
Practical level of Word, Excel and PowerPoint
Ability to use Outlook and the internet
Basic negotiation skills.
Displays enthusiasm and motivation to succeed
Our Commitment
At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Reasonable Adjustments
If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.
About Experis
About Experis
Experis is constantly cultivating a growing network of experienced IT professionals to help clients harness the power and potential of technology. Experis is looking for self-starters with the ability to keep up with the challenges our clients face – you don’t need to be an expert in IT, but you do have to demonstrate an aptitude for learning and developing in role. We’re seeking colleagues at every level, from junior to experienced recruiters, graduates and career changers. Experis typically hires Trainee Recruitment Consultants, Senior Recruitment Consultants, Account Managers and those looking for Onsite/RPO/MSP work with their many exceptional clients. Either way, reach out to have a conversation.
ManpowerGroup is delighted to offer an opportunity for a Sales Director to join our ManpowerGroup Enterprise division. Our Enterprise division, part of ManpowerGroup Commercial Staffing, operates a dynamic service with 10,000 associates on assignment each day.The Enterprise Sales Director will play a pivotal role in shaping the division's future, designing and delivering our growth and value strategy. This position is responsible for leading a high-performing sales team and driving the Enterprise Sales Strategy.As a key member of the Senior Leadership Team, the Sales Director will champion a culture of collaboration, clear communication, and success across the Enterprise division, directly influencing both performance and organisational impact. Key ResponsibilitiesResponsible for designing and executing a sales strategy in line with Enterprise Key Market Verticals - Public Sector, Consumer and Industrial.Accountable for delivering and exceeding the Enterprise New Business target, and defending existing client retenders.Build and lead a team sales team aligned to Key Market Verticals to success across the entire sales cycle, while also being responsible for own sales pipeline within vertical.Will embed a sales culture in the division as we look to promote farming, in addition to new business huntingEnsure MS Dynamics is deployed fully and used expertly by all sales individuals. Develop reporting for the appropriate levels of management to act against.Will take a key role in collaborating with marketing and other functions to deliver a stronger go to market programmeUse data from MSD, Power BI, market intelligence and sales operations to inform decision makingOwn and be responsible for attracting, retaining and developing best in class talent, and building a succession plan.Set clear performance expectations ensure KPIs and individual targets are in place to measure their performance. Coach the team and give clear feedback.Embed the divisions key differentiators (TCOW, WSI, My Path, ESG) in the Sales Value Proposition and helping to solution these emerging models into complex sales and commercial models.Accountable for sales process and discipline, which incorporates implementing a sales process from targeting and prospect acquisition to contract and close. All corporate sign off procedures and governance to be followed without exception.Support the solution design of new and innovative services for Enterprise including the development of new products.Key Programme leader for Enterprise sales campaigns and projects, support Group wide sales campaigns and projects.Works closely with the Group Sales Team and collaboratively with other ManpowerGroup brands to identify leads and opportunities for growth..Keeps up to date with market and commercial insights and competitor analysisPromotes a positive environment through an approachable and motivational style, which actively encourages open dialogue Experience/Skills required Designed, led and implemented sales strategies targeting and acquiring new logos or growing existing relationships, to deliver business growth.Navigated the constraints and pressures of a complex commercial and corporate environment to deliver success for multiple stakeholders.Demonstrable track record of success at multiple levels of selling as a producer and leadership & coaching.Built, developed and led best-in-class sales teams, and driven high performance across large in-direct teams.Knowledge of the staffing industry and candidate skills and delivery specialisms- market characteristics (size, competitors, skills, client, candidate)Good understanding of the staffing portfolio (onsite, temp, perm, master vendor, PSL, academy)Application of data to drive sales decisions (market, targets, performance) Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Recruitment Careers at Brook Street - Join Our Talent Community
City of London
| Permanent
| Uncapped Commission, Benefits, Hybrid
Recruitment Careers at Brook Street - Join Our Talent Community Are you an experienced Recruitment Consultant, Sales Executive, or Staffing Specialist exploring your next career move - but not quite ready to apply or cannot see a role that suits your experience? Join Brook Street's Recruitment Talent Community and stay connected with future opportunities tailored to your skills, goals, and location - whether you're in Cardiff, London, Birmingham, Bristol, Newcastle, or anywhere across the UK. Why Join?· Be the first to hear about new recruitment jobs near you· Get behind-the-scenes insights into life at Brook Street, our career pathways, and team culture· Receive relevant updates - no spam, just helpful info from our recruitment experts Who We're Looking For· Proven experience in recruitment or sales· Strong relationship-building and client management skills· A results-driven mindset and passion for success· Adaptability in a fast-paced, people-first environment· A collaborative spirit and excellent communication What We Offer (When the Time Is Right)· Competitive base salary + uncapped commission· Clear career progression via our Brook Street Career Ladder· Ongoing training, coaching, and support from our award-winning L&D team· A diverse, inclusive culture where everyone belongs· Flexible benefits and wellbeing support including private medical, gym discounts, and more About Brook StreetWe're one of the UK's most trusted recruitment agencies, specialising in business professionals and social care roles. We make hiring and job searching more personal, delivering high-quality service that keeps our associates and clients returning time and again. We've been named one of the World's Most Ethical Companies for the 16th time - reflecting our commitment to integrity, transparency, and ethical business practices. We welcome interest from all backgrounds and are committed to creating an inclusive workplace where everyone thrives. Discover why we're so proud to be Brook Street. Join our Talent Community today and let opportunities come to you. Whether you're exploring options or planning your next step, we'll reach out when the perfect role arises near you.
Recruitment Careers Brook Street Social Care - Talent Community
City of London
| Permanent
| Uncapped Commission, Benefits, Hybrid
Recruitment Careers in Social Care - Join Brook Street's Talent Community Are you an experienced Recruitment Consultant, Sales Executive, or Staffing Specialist with a passion for making a difference in people's lives - but not quite ready to apply or cannot see a role right now that suits your experience? Join Brook Street's Social Care Talent Community and stay connected with future opportunities that match your skills, goals, and location - whether you're in Bristol, Cardiff, London, Birmingham, Newcastle, or anywhere across the UK. Why Join?· Be the first to hear about new social care recruitment jobs near you· Get behind-the-scenes insights into life at Brook Street, our career pathways, and team culture· Receive relevant updates - no spam, just helpful info from our recruitment experts Who We're Looking For· Proven experience in recruitment & sales/business development, ideally within social care· Strong relationship-building and client management skills· A results-driven mindset and passion for success· Adaptability in a fast-paced, people-first environment· A collaborative spirit and excellent communication What We Offer (When the Time Is Right)· Competitive base salary + uncapped commission· Clear career progression via our Brook Street Career Ladder· Ongoing training, coaching, and support from our award-winning L&D team· A diverse, inclusive culture where everyone belongs· Flexible benefits and wellbeing support including private medical, gym discounts, and more About Brook StreetWe're one of the UK's most trusted recruitment agencies, specialising in business professionals and social care roles. We make hiring and job searching more personal, delivering high-quality service that keeps our associates and clients returning time and again. We've been named one of the World's Most Ethical Companies for the 16th time - reflecting our commitment to integrity, transparency, and ethical business practices. We welcome interest from all backgrounds and are committed to creating an inclusive workplace where everyone thrives. Discover why we're so proud to be Brook Street. Join our Social Care Talent Community today and let opportunities come to you. Whether you're exploring options or planning your next step, we'll reach out when the perfect role arises near you.
