Customer Service Respresentative

Delivery Recruitment Consultant

Brook Street PSR are thrilled to be hiring for a Delivery Consultant to join our team in Cardiff.What will you be doing?As a Delivery Consultant, you will manage client relationships, source and onboard candidates. This role requires effective liaison with both clients and candidates, ensuring smooth communication and a high level of service throughout the recruitment process. Additionally, you will be responsible for ensuring compliance, supporting clients' requirements, and managing worker welfare once placements are made.Core ResponsibilitiesUnderstand client needs and provide recruitment adviseAdvertise roles, source candidates and ensure complianceManage candidate submissions and coordinate interviewsOversee candidate onboarding and initial supportMaintain regular check-ins with clients and address concernsConduct onsite visits and communicate updates to clients and candidatesClient EngagementProvide expert advice on role specifications, industry trends, and recruitment strategiesOffer consultative services on advertising and candidate engagementLiaise with clients regarding the submission process, providing clear communication around CVs, interviews, and rolesConfidently present candidates to clients, highlighting their skills and suitabilityConduct regular onsite visits to clients, ensuring the workforce is aligned with client expectationsAct as a key communication channel between candidates and clients regarding pay reviews, legislative changes, and other relevant discussionsVacancy ManagementAdvertise roles confidently, utilizing AI tools to craft compelling job advertsWork with the Team Manager to review advertising strategies and evaluate their effectivenessArrange and schedule interviews between clients and candidates, ensuring both parties are well-preparedMonitor contract end dates and ensure timely discussions with clients for assignment extensionsCandidate ManagementProactively source candidates using various platforms, ensuring candidates meet compliance requirementsComplete full candidate registrations, eligibility checks, and verify required documentationConduct initial screening interviews to assess suitability for rolesServe as the main point of contact for candidates to ensure their first day and week go smoothlyHandle employee issues such as sickness, return-to-work processes, performance conversations, grievance handling, and mental health-related adaptationsSkills / Experience RequiredProven experience in a recruitment or talent acquisition role, ideally in a consultative capacityStrong interpersonal and communication skills with the ability to build and maintaining relationships with both clients and candidatesConfidence in adverting roles and leveraging AI tools to enhance job advertisementAbility to the manage the end-to-end recruitment process, including candidate sourcing, registration, compliance and placementStrong organizational skills with the ability to juggle multiple tasks and meet deadlines.Understanding of compliance regulations and the ability to carry out eligibility checksKnowledge of the employment market and the ability to provide clients with market insights and adviceComfort with onsite client visits and addressing employee welfare concerns About Brook Street: Brook Street PSR is one of the largest suppliers of administration and clerical contingent workers to Public Sector organisations across the UK.Central government, non-departmental public bodies, arm's length bodies and executive agencies. We know the structure. We know the pressure. We know how to deliver.We're a proud partner on the Public Sector Resourcing (PSR) framework, trusted to handle all administration and clerical hiring across government. On any day, we manage up to 11,000 contingent workers across the Public Sector. Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Throughout your career at Brook Street, you will be expected to demonstrate living our standards as detailed below.Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.

Delivery Recruitment Consultant

Brook Street PSR are thrilled to be hiring for a Delivery Consultant to join our team in Cardiff.What will you be doing?As a Delivery Consultant, you will manage client relationships, source and onboard candidates. This role requires effective liaison with both clients and candidates, ensuring smooth communication and a high level of service throughout the recruitment process. Additionally, you will be responsible for ensuring compliance, supporting clients' requirements, and managing worker welfare once placements are made.Core ResponsibilitiesUnderstand client needs and provide recruitment adviseAdvertise roles, source candidates and ensure complianceManage candidate submissions and coordinate interviewsOversee candidate onboarding and initial supportMaintain regular check-ins with clients and address concernsConduct onsite visits and communicate updates to clients and candidatesClient EngagementProvide expert advice on role specifications, industry trends, and recruitment strategiesOffer consultative services on advertising and candidate engagementLiaise with clients regarding the submission process, providing clear communication around CVs, interviews, and rolesConfidently present candidates to clients, highlighting their skills and suitabilityConduct regular onsite visits to clients, ensuring the workforce is aligned with client expectationsAct as a key communication channel between candidates and clients regarding pay reviews, legislative changes, and other relevant discussionsVacancy ManagementAdvertise roles confidently, utilizing AI tools to craft compelling job advertsWork with the Team Manager to review advertising strategies and evaluate their effectivenessArrange and schedule interviews between clients and candidates, ensuring both parties are well-preparedMonitor contract end dates and ensure timely discussions with clients for assignment extensionsCandidate ManagementProactively source candidates using various platforms, ensuring candidates meet compliance requirementsComplete full candidate registrations, eligibility checks, and verify required documentationConduct initial screening interviews to assess suitability for rolesServe as the main point of contact for candidates to ensure their first day and week go smoothlyHandle employee issues such as sickness, return-to-work processes, performance conversations, grievance handling, and mental health-related adaptationsSkills / Experience RequiredProven experience in a recruitment or talent acquisition role, ideally in a consultative capacityStrong interpersonal and communication skills with the ability to build and maintaining relationships with both clients and candidatesConfidence in adverting roles and leveraging AI tools to enhance job advertisementAbility to the manage the end-to-end recruitment process, including candidate sourcing, registration, compliance and placementStrong organizational skills with the ability to juggle multiple tasks and meet deadlines.Understanding of compliance regulations and the ability to carry out eligibility checksKnowledge of the employment market and the ability to provide clients with market insights and adviceComfort with onsite client visits and addressing employee welfare concerns About Brook Street: Brook Street PSR is one of the largest suppliers of administration and clerical contingent workers to Public Sector organisations across the UK.Central government, non-departmental public bodies, arm's length bodies and executive agencies. We know the structure. We know the pressure. We know how to deliver.We're a proud partner on the Public Sector Resourcing (PSR) framework, trusted to handle all administration and clerical hiring across government. On any day, we manage up to 11,000 contingent workers across the Public Sector. Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Throughout your career at Brook Street, you will be expected to demonstrate living our standards as detailed below.Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.

Principal Talent Acquisition Partner

Talent Solutions are thrilled to be hiring for a Principal Talent Acquisition Partner based in Bristol.The Principal Talent Acquisition Partner is responsible for managing full-cycle hiring processes, driving delivery excellence, and mentoring recruitment teams. This role combines deep expertise in sourcing niche talent, stakeholder engagement, and data driven strategy to support complex client environments. The Principal TAP not only owns requisitions and delivers hires but also influences recruitment strategy and contributes to continuous improvement across the RPO program. The Principal TAP will often collaborate with sourcing specialists and may guide others informally, contributing to the overall success of the RPO delivery model.Key AccountabilitiesDesign and execute recruitment strategies aligned with client business objectives.Manage requisitions from intake to offer, ensuring adherence to SLAs and KPIs.Source and engage candidates with rare and in-demand skills using creative and data informed methods.Owns recruitment for senior or highly specialised roles, critical projects, or high-volume, business critical hiring initiatives.Conduct market research and leverage analytics to optimise sourcing and hiring outcomes.Act as the primary point of contact for stakeholders within a designated function or business area. Build and maintain strong, trusted relationships with hiring managers and HR partners, providing guidance on workforce planning, market insights and talent strategy.Manages multi-stakeholder recruitment processes with increased visibility and accountability.Provide stakeholders with market intelligence, salary benchmarking, and competitor insight to support strategic hiring decisions. Advise on talent trends and pipeline development to address current and future workforce needs.Build consultative relationships with hiring managers, HR, and client stakeholders.Provide strategic guidance on recruitment processes, sourcing options, and market trends.Deliver exceptional candidate experiences through clear communication and support.Schedule regular check-in meetings with clients to review recruitment progress, address any concerns or challenges, and align on recruitment priorities.Engage and manage a 3rd party supply chain where needed to ensure roles that require additional support receive it.Track supplier performance and ensure quality checks and processes are in place and performance is high, whilst ensuring process is followed.Track and analyse recruitment metrics to identify areas for improvement.Present recruitment performance data, metrics, and insights within their assigned function or business area.Conduct root cause analysis and implement data-driven solutions.Collaborate with internal teams and supply chain partners to ensure quality and compliance.Share workforce insights and recruitment expertise across platforms.Stay abreast of industry trends and attend relevant events to promote employer brand.Translate workforce intelligence into actionable recommendations for clients.Coach and mentor Talent Acquisition Partners and Talent Associate PartnersOversee quality of delivery and mitigate risks to account health and client satisfaction.Manages Multi-Scope or Multi Region stakeholder processes with higher visibility and strategic influence. (Multi-Scope or Multi-Region - Covers several business units, countries, or brands.)Designs recruitment strategies; leads complex or critical hiring initiativesIncreased GP per FTE/Higher financial KPI targetsRequired Experience & SkillsMinimum 5 years of full-cycle recruitment experience (RPO or in-house).Proven success sourcing talent across Engineering, IT, Finance or Corporate functions.Experience leading or mentoring recruitment teams in complex environments.Proficiency with ATS, CRM and sourcing platforms.Nice to HavesExperience in strategic workforce planning or talent intelligence.Exposure to supplier management and vendor performance tracking.Familiarity with recruitment marketing and employer branding.Participation in industry events or professional networks.Observable Skills & BehaviorsDrives for Results: Achieves ambitious goals and thrives in fast-paced environments.Learns and Adapts: Embraces change and seeks continuous improvement.Solves Problems: Uses data and judgment to make sound decisions.Focuses on Clients and Candidates: Builds trust and delivers exceptional service.Communicates Effectively: Clear, persuasive, and professional in all interactions.Provides Proactive Support: Mentors others and fosters development.Collaborates to Win: Works effectively across teams and functions.Unleashes Human Potential: Develops high-performing teams and promotes growth.Disciplined Execution: Maintains focus and accountability to deliver results.Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do and builds on our successes.