Delivery Consultant

Delivery Consultant

Delivery Consultant - NottinghamSalary up to 26K, role based fully on site Manpower are proud to be looking for a Delivery Consultant to support an exciting new client. This is a fantastic opportunity for a motivated and dynamic professional to join our team, helping to drive recruitment excellence, deliver exceptional service, and make a real impact on a growing account. Job Purpose:The Delivery Consultant is responsible for achieving agreed performance targets and driving consistent growth within assigned accounts. This is achieved through fulfilling recruitment orders, managing employee relations, ensuring compliance, and delivering exceptional client and workforce service. The role requires close collaboration with local and wider account teams to support operational excellence. Key Responsibilities:Recruitment & Workforce Fulfilment:Fulfil all recruitment orders within agreed SLAs and achieve KPI targets.Proactively identify and meet additional recruitment and fulfilment needs.Coordinate and maintain staffing levels, responding with agility to changing client requirements.Manage local recruitment campaigns to ensure a pipeline of qualified candidates.Ensure high levels of onboarding compliance and continuous workforce engagement. Client & Employee Relations:Support, advise, and coach on employee relations, recruitment, selection, and change management.Respond to contingent workforce and client queries accurately and promptly.Monitor workforce attrition and implement retention initiatives.Maintain high worker and client satisfaction (NPS), escalating issues where necessary.Consult with client stakeholders on employment matters, ensuring compliance and duty of care. Service Delivery & Reporting:Maintain accurate records and reporting on workforce targets, KPIs, and client deliverables.Keep clients updated on recruitment activities, onboarding, fulfilment, performance issues, and investigations.Provide market insights and support business growth opportunities.Champion Manpower's brand and values in all client interactions. Compliance & Risk Management:Ensure all activities comply with company policies, procedures, legal requirements, and health & safety standards.Identify, respond, and escalate risks that could impact contractual obligations.Maintain high levels of administrative compliance and accurate documentation. Other Responsibilities:Participate in ad-hoc projects and initiatives to support the wider team.Build strong relationships with internal and external stakeholders. Key Attributes:Adaptability: Comfortable with ambiguity, complexity, and change.Drive: Energetic, motivated, and focused on delivering results.Endurance: Resilient, tenacious, and able to thrive in a fast-paced environment.Brightness: Intellectually curious, continuously learning, and sharp in problem-solving. What You Will Bring:Strong business and commercial acumen.High learnability and ability to interpret complex business data.Proficiency in IT tools including Word, Excel, and PowerPoint.Excellent communication skills, including presenting to senior management.Experience managing teams and developing client relationships.Knowledge of recruitment processes, HR practices, and business improvement methods.Proven experience managing complex projects.Strong personal brand and social capital.Agility and flexibility to meet evolving business demands. Our Commitment:At ManpowerGroup, we value diversity, equity, and inclusion, fostering an environment where everyone can reach their personal best. We are a Level 3 Disability Confident Leader, committed to supporting those with disabilities into meaningful employment. Mental health and wellbeing are central to our culture, with trained Mental Health First Aiders across the organization. Reasonable adjustments are available to support candidates through the application process.

Account Coordinator - Recruitment

Account CoordinatorBase salary of £25k+ quarterly bonusBristol - Hybrid Working As an Account Coordinator, you will use your previous recruitment experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders. In this role, you'll work closely with MSP clients, contingent workers, and key stakeholders such as hiring managers, procurement teams, and HR. You should have some experience in recruitment, HR, or workforce administration-ideally within an MSP or contingent workforce environment-and a good understanding of how recruitment and contingent labour operates. Experience using Vendor Management Systems (VMS) will be particularly valuable, and if you're familiar with terms like PAYE worker, Umbrella, IR35, Purchase Order numbers, and VMS platforms, you'll have a strong head start.Day to day, you'll act as a main point of contact for clients and contingent workers, managing recruitment and assignment processes through VMS platforms and ensuring everything runs smoothly and compliantly. You'll support hiring managers with requisition creation, approvals, and onboarding, while working closely with procurement and HR teams to keep processes consistent and efficient. You'll also maintain accurate records, track key metrics, produce reports when needed, and provide high-quality administrative support across the full recruitment lifecycle.Key responsibilitiesWorking across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teamsUsing vendor management systems to update or create staffing documentationOffer support for all queries and ensure that they are acknowledged, investigated and a resolution is foundAct as escalation point for queriesResponsible for changes to process guidesResponsible for pay & bill escalations and PO guidancePrepare and edit correspondence, reports and other documentsPerform data entry and maintain databasesAnswer and direct phone calls and respond to emailsProvide administrative support to the Recruitment delivery teams and managersAny other ad hoc tasks that are requiredSuccess MeasuresAdministrative tasks to be completed accurately and in a timely mannerAll client SLAs metManpowerGroup's Standards adhered to at all timesInbox/telephone queries responded to efficiently and professionally Career Level IdentifiersAccountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.Experience, Behaviours and competenciesPrevious experience in administration within a customer focused environmentGood communicator with excellent telephone manner and the ability to deal with internal/external stakeholdersThe ability to prioritise and organise workload effectively and efficiently, having strong attention to detailDisplays behaviours in accordance with ManpowerGroup's Standards

Account Coordinator - Recruitment

Account Coordinator - RecruitmentBase salary of £25k+ quarterly bonusAltrincham - Hybrid Working As an Account Coordinator, you will use your previous recruitment experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders. In this role, you'll work closely with MSP clients, contingent workers, and key stakeholders such as hiring managers, procurement teams, and HR. You should have some experience in recruitment, HR, or workforce administration-ideally within an MSP or contingent workforce environment-and a good understanding of how recruitment and contingent labour operates. Experience using Vendor Management Systems (VMS) will be particularly valuable, and if you're familiar with terms like PAYE worker, Umbrella, IR35, Purchase Order numbers, and VMS platforms, you'll have a strong head start.Day to day, you'll act as a main point of contact for clients and contingent workers, managing recruitment and assignment processes through VMS platforms and ensuring everything runs smoothly and compliantly. You'll support hiring managers with requisition creation, approvals, and onboarding, while working closely with procurement and HR teams to keep processes consistent and efficient. You'll also maintain accurate records, track key metrics, produce reports when needed, and provide high-quality administrative support across the full recruitment lifecycle.Key responsibilitiesWorking across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teamsUsing vendor management systems to update or create staffing documentationOffer support for all queries and ensure that they are acknowledged, investigated and a resolution is foundAct as escalation point for queriesResponsible for changes to process guidesResponsible for pay & bill escalations and PO guidancePrepare and edit correspondence, reports and other documentsPerform data entry and maintain databasesAnswer and direct phone calls and respond to emailsProvide administrative support to the Recruitment delivery teams and managersAny other ad hoc tasks that are requiredSuccess MeasuresAdministrative tasks to be completed accurately and in a timely mannerAll client SLAs metManpowerGroup's Standards adhered to at all timesInbox/telephone queries responded to efficiently and professionally Career Level IdentifiersAccountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.Experience, Behaviours and competenciesPrevious experience in administration within a customer focused environmentGood communicator with excellent telephone manner and the ability to deal with internal/external stakeholdersThe ability to prioritise and organise workload effectively and efficiently, having strong attention to detailDisplays behaviours in accordance with ManpowerGroup's Standards

Night Service Controller - Recruitment Agency

Night Service ControllerRemote | Mix of day and night shiftsCompetitive base salary of £25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy.Key ResponsibilitiesSafeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgment to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activityMulti Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standardsCandidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployments, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public servicesClient Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policiesOperational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functionsSystems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethicsSkills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basisKPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand

Night Service Controller - Recruitment Agency

Night Service ControllerRemote | Mix of day and night shiftsCompetitive base salary of £25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. Responsibilities include handling call resolutions such as absences and bookings, supporting safeguarding processes, assisting with compliance and resourcing, making spec calls, and troubleshooting issues as they arise. This is a fast-paced and varied role where you'll manage a hotlist of temporary workers, responding quickly to client requests to fill urgent shifts and maintain strong service levels during busy periods.This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. A sense of urgency, excellent communication skills, and the ability to prioritise effectively are key. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy.Key ResponsibilitiesSafeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgment to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activityMulti Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standardsCandidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployments, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public servicesClient Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policiesOperational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functionsSystems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethicsSkills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basisKPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand