Global ERP Process Owner

Senior Administrator

Programme AdministratorLocation: Home working currentlyOur Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challengesJob PurposeExperis is a ManpowerGroup business dedicated to connecting talented individuals with businesses across all industries. Working with over 80 percent of the Fortune Global 500 and deploying more than 38,000 skilled professionals every day, Experis combines local knowledge and personal insight with global resources to ensure maximum access to professional opportunities.This is an exciting opportunity for to work as a Recruitment Programme Administrator for Capgemini, one of Experis's key strategic clients. This role bridges the gap between business needs, business wants and service delivery. By instilling a professional set of values, attitudes and standards you will drive up service levels, ensuring that the business and the team know what great looks like. Key Responsibilities:Recruitment and Contract ManagementOwn the on boarding process for Experis Direct sourced candidates, including Employed Consultants and Train 2 Fit and Capgemini Payrollers and Referral candidates; assisting the RPP and PSC with WO creation and liaising with Experis delivery teams and contractor care.Process extensions within the VMS tool - taking ownership for all workers via Experis regardless of source type (excluding suppliers).Monitor WOs currently going through the approval process, including requesting approvals and working with the Recruitment Business Partners (RBP) and Junior Recruitment Business Partners (JunRBP) to ensure all WOs are approved prior to start dateAccurately maintain the Fieldglass VMS including WO creation for all workers via the programme other than those via the Capgemini supply chain (Tier 1 & 2 suppliers), supporting the RPCs during peak/busy timesAccurately manage data and status for workers on a shared trackerRun and manage the incomplete timesheet report prior to month end, working closely with all suppliers and contractors to ensure all time is submitted and approved prior to month end deadlineCoordinate and action amendments identified in weekly reports, as distributed by Projects & Improvements Manager, ensuring actions to be completed by other team members are complete within the required timeframeResponsible for ensuring all required on/off-boarding activities are conducted, including leaver surveys as contractually agreed.Ensure all changes are update in a timely manner, across account.General Support Maintain weekly and monthly reports as necessaryManage day to day workloads to ensure SLAs are metCoordination of client furloughs, including communication and process managementDistribute worker, manager and supplier survey formats and data; coordinated by P&OM.Work with Finance Teams regarding invoice queries, approvals and rate changes as requiredEnsure team SharePoint portal is kept up to date and SubCo team have easy access to all required documentationEffectively monitor and respond to all correspondence, emails and post received ensuring actions are completed within SLAEnsure all transactions carried out, are in accordance with the current legislation (Data Protection Act)Delegate tickets to relevant team members within SMAX tool; actioning and responding promptly to tickets assigned to youSuggest continuous improvement ideas to ensure the efficiency of the toolManage error logs in timely manner to ensure errors do not affect recruitment or invoice runsAssist in additional tasks as required to ensure the smooth running of the SubCo programme; including special Projects as needed and any other Adhoc duties as assigned by managerRequirements:A can do, will do attitude and a good work ethic, natural credibility demonstrated through enthusiasm & energySelf-starter - able to work independently off site and contribute as part of the Experis SubCo team, with a flexible nature and willingness to do tasks outside of job description as requiredDrive to learn, succeed and get it rightOrganisational skills with the ability to time manage and prioritise tasks: working to strict deadlines with changing objectivesAccustomed to working within a busy environment, while maintaining a meticulous eye for detail and accuracyConfidence when liaising with clients, candidates and suppliersPlans ahead & organises both self and others effectively; manages priorities to achieve deadlines (internal and external), including the ability to multi-task, highly organised with good time management skillsLiterate in a variety of MS packages, including Excel, Word and OutlookExperience of working with e-Recruitment and VMS technology, would be highly advantageous Please click apply now for immediate consideration!

Account Manager

Account Manager - Potential Earnings £40k+ - Fully Remote - Maternity Cover 12 MonthsOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of in-no-vative workforce solutions and services that enable our clients to win in the changing world of work. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The TeamWho will you be working with?*Recipharm - one of the five largest pharmaceutical contract development and manufacturing organisations in the world.*The supportive ManpowerGroup teamThe RoleSo, what will you be doing?To be responsible for the ongoing Account and Relationship Management of our Managed Service client Recipharm in Holmes Chapel. The Account Manager will be responsible for overseeing the successful delivery of permanent, temp and contract recruitment and the relationship management with key Hiring Managers (HM's) and stakeholders.ResponsibilitiesRelationship Management & Strategic Direction*Provide guidance to the HM community on the recruitment process*Build strong relationships with key stakeholders - Support around recruitment plans, market trends, forecasting and recruitment best practice*Keep Managers updated and povide guidance in relation to sourcing and solutions*Provide regular reports, weekly updates and market information to hiring managers.*Develop corrective action plans for individual roles or projects when required*Manage specialist projects when required*Design, develop and deliver presentations to a range of audiences, when required*Be a trusted recruitment advisor to both HM's and HR*Liaise with HR when required and ensure strong connections with HRD's and HRBP'sProcess Management & Operational Effectiveness*Take full responsibility for all roles*Support the delivery teams in the development of recruitment plans for each role with the Recipharm HM's*Agree timescales and clear expectations of the details of each role*Ensure shortlists of candidates are suitable for all roles*Manage and engage with third party suppliers when required*Work closely with the delivery team to ensure all delivery SLAs are met - CV submission, organising of interviews, offers.*Work closely with the Marketing team to ensure suitable advertising, campaigns and marketing material are available*Ensure HM's are providing timely feedback on CV's, availability and Interview feedback in line with SLA's*Ensure offer details are correct for all positions*Manage the internal advertising process and movement of internal staff placements*Oversee the SHL and assessments processService Development*Supporting the Account Director, if appropriate, on broader sector activities*Identify opportunities to cross sell other MPG products and services within the account.*Raise the visibility of the Manpower Group (MPG) and the RPO through regular hiring manager meetings.*Complete project work as required - e.g. training sessions within the team, review recruitment processes and supporting documentation with HR.*Support the delivery team by providing access to Hiring Managers when required and providing relevant client information, project overviews and forecast planningAbout YouWhat are we looking for?Skills, Knowledge & Attributes*Must be able to liaise at a high level with clients*Good reasoning skills and excellent presentations skills*Strong reporting, organisational and administrative skills*Negotiation skills and problem solving skills.*Ability to project professionalism and personality on the phone and f2f*Must be able to communicate with impact and confidence and have ability to influence at all levels*Ability to network within large client sites and build structures*Resilient, tough minded with a flexible attitude.*Empathy with clients' goals and objectives*Achievement OrientationSo, Whats in it for you?*Remote work - Occasional on-site trips to our client.*Competitive salary and bonus structure, released quarterly.*£4.5k car allowance.*Work with established client.*Work within a friendly and supportive team.*Work within a global company, covering 80 countries - You may offer you a different position once contract ends.*Be part of one of Ethisphere Insitute's World's Most Ethical Companies.*Career progression, Senior to Director and various internal opportunities.*Build connections and relationships with a wide range of stakeholders.Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.Apply now for immediate consideration or for further details prior to applying please contact Christina on 07483936446

Recruitment Marketing Manager

Are you an Account Manager, Employer Brand or Recruitment Marketing Specialist working within an agency, in-house or rec-rec? Are you looking for your next opportunity and want to grow your career with a global brand and manage large enterprise accounts where your expertise matters? This role could be for you.What you will be doing We are recruiting now for a Recruitment Marketing Manager to join our vibrant, fast-paced in-house agency, managing campaign strategy for new and existing enterprise clients. You'll join us at a period of exciting growth as we deliver a first-class strategy to attract the best talent in the market and will be focused on well-known, UK based clients in the Public Sector, Admin / Secretarial and Contact Centre sectors . Reporting into the Head of Talent Attraction, you'll be joining a team that prides itself on a culture where success is celebrated, support is provided to maximise your potential and diversity is championed.Who we're looking forAn all rounded employer brand and recruitment marketing specialistProven experience of budget management, commercial awareness and project managementSenior stakeholder management, proven experience with internal and client stakeholdersTechnical expertise, understanding the media landscape and comfortable with dataA creative individual who is self-motivated and strives for excellenceAgile and flexible as you may be called to support with other clients or campaigns outside your day-day What we are offering you Competitive salaryRemote working, hybrid of office and homeAbility to grow your career with plenty of opportunities within the UK and further afieldWork for a global brand with values at its core, voted as one of the world's most ethical companies 12 years in a row About UsAt ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working. Our Commitment At ManpowerGroup we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving At Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner. Interested? Click apply, submitting an up-to-date CV. We look forward to hearing from you

Lean Consultant

Lean Consultant - REMOTEOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Due to new and exciting opportunities within our Talent Solutions team, we are currently recruiting for a Lean Consultant to join our business. We are looking for a consultant with experience in delivering customised lean & process improvement projects with a clear focus on the effective and efficient delivery of customer requirements, delivered with genuine passion for working with people to make a real difference.Purpose of the Role:To lead lean & process improvement projects across ManpowerGroup to deliver operational efficiency, enhanced service delivery and cost improvements. The role will be working across multiple client accounts and service lines.Key Responsibilities:Identifying, scoping and leading suitable projects and setting prioritiesManaging the entire program and multiple projectsFacilitating senior stakeholder improvement workshopsCreating the project team and governance structureEngaging with team members at all levelsManaging and reporting program finances, including benefits and investment requirementsDeliver strategic reports, briefings and presentations to client boards, directors, operational staff and wider stakeholders as required.Process mapping, value stream mapping, identifying inefficiencies in productivitySupport the business in establishing "best practice"Deploy appropriate methodologies to problem solving and support teams to solve problems. Ensure the escalation process for problem solving is effectiveRecommend changes that can cut waste from operating proceduresRelationship Management:Liaise and communicate with other departments, customers, suppliers and other service providersWork as part of the team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and carry out process and procedure improvements to optimise results and improve quality of deliveryEnsure an effective interface with other departmental staff is maintainedKey Skills:Lean and Six Sigma Training (Yellow Belt, Green Belt, Black Belt)Knowledge of Project ManagementProficient with Microsoft Excel, Word and PowerPointPreferred experience working within a Recruitment functionAbility to work in a diverse and dynamic environmentPlanning and prioritising activitiesGood communication and interpersonal skillsProblem-solving and change management skillsTeam working skillsAnalytical skillsUnderstanding of cost and financial impactsAbility to work on own initiative and self motivated

Business Development Manager - North

Brook Street, part of the ManpowerGroup, are looking to evolve our lead conversion capabilities by recruiting a new team of Business Development Managers. Aligned to our three main regions, this exciting opportunity will work in partnership with the local branch network to generate new business meetings by converting incoming marketing qualified leads, researching new business opportunities and self-generating leads. ​​Location: North - based from Leeds, up to InvernessReporting to: Head of Region​​Key Aim of Role: The position of Regional Business Development Manager is to develop relationships with new clients; winning business and growing the client base. ​​Responsible for growing business opportunities across the Brook Street branch network. Working in collaboration with Operations you will execute a sales strategy to drive GP growth & profitability across your designated region.​​This team will develop relationships with Consultants and Branch Managers whilst also playing a crucial role in driving wider opportunities across the wider ManpowerGroup Sales Team. The Business Development Managers will also support in attendance at key events and webinars and raising awareness of Brook Street and ManpowerGroup as a thought leader in the world of work. ​​Role:​The Business Development team will be made up of three Business Development Managers, who will collaborate and work together as a team; sharing ideas, feedback from prospects, and success stories to drive continuous learning & business growth.​As a Business Development Manager, you will be required to build prospecting pipelines using a variety of mediums, including outbound calls, emails and social media to Director and Manager level contacts.​Work with Head of Region to develop the sales strategy and grow our GP value​Build a sales pipeline by identifying new business opportunities and generate leads through to client conversion​Develop and implement new client pursuit plans ('client first') designed to deliver immediate returns and long-term profitable relationships​Develop and implement added value concepts and services with new clients, focusing on higher value solutions​Support the brand value propositions and differentiation to give Brook Street the best chance of success​Ensure all sales activity and pipeline is tracked, qualified, and signed off in accordance with internal procedures​Communicate with all internal stakeholders throughout the sales process ​Ensuring that the appropriate commercial (financial and legal) processes are in place and adhered to for all opportunities​Work with Branch Manager's to provide account brief to ensure optimised implementation and transfer to operational teams​Thought leadership and creativity to ensure the Brook Street can deliver clients solutions for opportunities today and for tomorrow, recognising the skills revolution and the Human Age mega trends and the impact on our industry​Achieve minimum expected visit numbers weekly and monthly​​Key Skills:​Able to pro-actively identify new opportunities to attract and win new clients​Monitor's performance to deliver against objectives/ deadlines / targets​Networking and sales 'opener'. Builds wide and effective networks of contacts inside and outside the organisation​Sold innovative solutions to new clients​Puts the client first - demonstrates a commitment to meeting client's requirements and expectations​Experience of using data and trend analysis to inform future sales strategies​Articulate communicator, developed negotiation and persuasion skills​Works in a systematic, structured way, plans and manages own time effectively​Track record in delivery wins and profitable sales in the marketplace​Upholds the group values and behaves with integrity towards clients and prospects​Sets high standards of behaviour and performance for self and others​Makes rational commercially sound business judgements from available information​Produces innovative new ideas/approaches/ insights​​​​

Business Development Manager - South

Brook Street, part of the ManpowerGroup, are looking to evolve our lead conversion capabilities by recruiting a new team of Business Development Managers. Aligned to our three main regions, this exciting opportunity will work in partnership with the local branch network to generate new business meetings by converting incoming marketing qualified leads, researching new business opportunities and self-generating leads. ​​Location: South - covering from Birmingham to SouthamptonReporting to: Head of Region​​Key Aim of Role: The position of Regional Business Development Manager is to develop relationships with new clients; winning business and growing the client base. ​​Responsible for growing business opportunities across the Brook Street branch network. Working in collaboration with Operations you will execute a sales strategy to drive GP growth & profitability across your designated region.​​This team will develop relationships with Consultants and Branch Managers whilst also playing a crucial role in driving wider opportunities across the wider ManpowerGroup Sales Team. The Business Development Managers will also support in attendance at key events and webinars and raising awareness of Brook Street and ManpowerGroup as a thought leader in the world of work. ​​Role:​The Business Development team will be made up of three Business Development Managers, who will collaborate and work together as a team; sharing ideas, feedback from prospects, and success stories to drive continuous learning & business growth.​As a Business Development Manager, you will be required to build prospecting pipelines using a variety of mediums, including outbound calls, emails and social media to Director and Manager level contacts.​Work with Head of Region to develop the sales strategy and grow our GP value​Build a sales pipeline by identifying new business opportunities and generate leads through to client conversion​Develop and implement new client pursuit plans ('client first') designed to deliver immediate returns and long-term profitable relationships​Develop and implement added value concepts and services with new clients, focusing on higher value solutions​Support the brand value propositions and differentiation to give Brook Street the best chance of success​Ensure all sales activity and pipeline is tracked, qualified, and signed off in accordance with internal procedures​Communicate with all internal stakeholders throughout the sales process ​Ensuring that the appropriate commercial (financial and legal) processes are in place and adhered to for all opportunities​Work with Branch Manager's to provide account brief to ensure optimised implementation and transfer to operational teams​Thought leadership and creativity to ensure the Brook Street can deliver clients solutions for opportunities today and for tomorrow, recognising the skills revolution and the Human Age mega trends and the impact on our industry​Achieve minimum expected visit numbers weekly and monthly​​Key Skills:​Able to pro-actively identify new opportunities to attract and win new clients​Monitor's performance to deliver against objectives/ deadlines / targets​Networking and sales 'opener'. Builds wide and effective networks of contacts inside and outside the organisation​Sold innovative solutions to new clients​Puts the client first - demonstrates a commitment to meeting client's requirements and expectations​Experience of using data and trend analysis to inform future sales strategies​Articulate communicator, developed negotiation and persuasion skills​Works in a systematic, structured way, plans and manages own time effectively​Track record in delivery wins and profitable sales in the marketplace​Upholds the group values and behaves with integrity towards clients and prospects​Sets high standards of behaviour and performance for self and others​Makes rational commercially sound business judgements from available information​Produces innovative new ideas/approaches/ insights​​​​

Business Development Manager - Midlands

Brook Street, part of the ManpowerGroup, are looking to evolve our lead conversion capabilities by recruiting a new team of Business Development Managers. Aligned to our three main regions, this exciting opportunity will work in partnership with the local branch network to generate new business meetings by converting incoming marketing qualified leads, researching new business opportunities and self-generating leads. ​​Location: Midlands - covering from Cardiff to ManchesterReporting to: Head of Region​​Key Aim of Role: The position of Regional Business Development Manager is to develop relationships with new clients; winning business and growing the client base. ​​Responsible for growing business opportunities across the Brook Street branch network. Working in collaboration with Operations you will execute a sales strategy to drive GP growth & profitability across your designated region.​​This team will develop relationships with Consultants and Branch Managers whilst also playing a crucial role in driving wider opportunities across the wider ManpowerGroup Sales Team. The Business Development Managers will also support in attendance at key events and webinars and raising awareness of Brook Street and ManpowerGroup as a thought leader in the world of work. ​​Role:​The Business Development team will be made up of three Business Development Managers, who will collaborate and work together as a team; sharing ideas, feedback from prospects, and success stories to drive continuous learning & business growth.​As a Business Development Manager, you will be required to build prospecting pipelines using a variety of mediums, including outbound calls, emails and social media to Director and Manager level contacts.​Work with Head of Region to develop the sales strategy and grow our GP value​Build a sales pipeline by identifying new business opportunities and generate leads through to client conversion​Develop and implement new client pursuit plans ('client first') designed to deliver immediate returns and long-term profitable relationships​Develop and implement added value concepts and services with new clients, focusing on higher value solutions​Support the brand value propositions and differentiation to give Brook Street the best chance of success​Ensure all sales activity and pipeline is tracked, qualified, and signed off in accordance with internal procedures​Communicate with all internal stakeholders throughout the sales process ​Ensuring that the appropriate commercial (financial and legal) processes are in place and adhered to for all opportunities​Work with Branch Manager's to provide account brief to ensure optimised implementation and transfer to operational teams​Thought leadership and creativity to ensure the Brook Street can deliver clients solutions for opportunities today and for tomorrow, recognising the skills revolution and the Human Age mega trends and the impact on our industry​Achieve minimum expected visit numbers weekly and monthly​​Key Skills:​Able to pro-actively identify new opportunities to attract and win new clients​Monitor's performance to deliver against objectives/ deadlines / targets​Networking and sales 'opener'. Builds wide and effective networks of contacts inside and outside the organisation​Sold innovative solutions to new clients​Puts the client first - demonstrates a commitment to meeting client's requirements and expectations​Experience of using data and trend analysis to inform future sales strategies​Articulate communicator, developed negotiation and persuasion skills​Works in a systematic, structured way, plans and manages own time effectively​Track record in delivery wins and profitable sales in the marketplace​Upholds the group values and behaves with integrity towards clients and prospects​Sets high standards of behaviour and performance for self and others​Makes rational commercially sound business judgements from available information​Produces innovative new ideas/approaches/ insights​

Performance Media Manager

Reports to: Head of Media Planning and Delivery Other key relationships: Operational Directors, Divisional Directors, Marketing team, external suppliers Key Focus: Reporting to the Head of Media and Delivery the Performance Media Manager is the SME in all performance media. Responsible for providing the business with strategic media plans, campaign management and evidence based recommendations for all performance media, including Indeed, this role will involve working in close partnership with the client account management team, as well as a range of internal operational colleagues and external suppliers. Key aims: Drive use of performance media channels (biddable/programmatic/SEM/Indeed/recruitment aggregators) across all ManpowerGroup owned brands and client accounts, piloting new ways of engaging talent in target audience groupsDevelop detailed knowledge and lasting partnerships with relevant performance media channels including Indeed and other major recruitment aggregatorsDevelop, plan and execute candidate attraction and B2B campaigns, sharing best practice for planning, buying and reportingImprove reporting, analysis and insights for all performance media campaigns to demonstrate ROAS and effectiveness for each audienceWork with inhouse Designer/ approved design agencies and Attraction team to develop creative content for media campaignsManage and co-ordinate media budgets for all performance media channels and campaigns, specifically Indeed, ensuring spend is cross charged correctlyDraw on experience of using DMPs, attribution modelling and DSPs to develop programmatic service offering through testing, reviewing and making recommendations for using relevant technologies and processesSupport new business pursuits with innovative solutions using performance media for RFPs and pitches Person profile:This is a role for a management level media professional who:Is confident, resourceful, results-oriented, and solutions-focusedHas a background in agency, media or inhouse marketing teams with a focus on performance mediaHas an in-depth understanding of the technical set up, implementation and optimisation of performance and programmatic mediaHas experience with multiple performance media platforms (eg. Google/DV360, Facebook, LinkedIn) and DSP's. Experience with Indeed and recruitment AI platforms such as Appcast or Indeed IQ is preferable but not essentialWho is able to take briefs and create detailed media plans with clear objectives and KPIs and sell in solutions to senior stakeholdersIs results focused, analytical and confident in selling new ideas and conceptsCan demonstrate experience in implementing detailed campaign management and insights processesWorks effectively with teams to drive continuous improvement and best practiceHas the ability to form strong and effective working relationships with people at all levels across the organisationIs creative, commercially minded and has strong planning and organisational skillsKPIsImprovement in conversion rates on performance mediaReduction in cost per attractionIncrease in new candidates in CRM driven from P4P media campaignsNew tools implemented/ channels piloted Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving At Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner. Interested? Click apply, submitting an up-to-date CV. We look forward to hearing from you.

Senior Customer Relationship Manager - Recruitment

Senior Client Relationship Manager - Recruitment Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges. Job PurposeTAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non technical outsourcing, outplacement, auditing, and consultancy.TAPFIN are the market leaders in MSP - the specialist outsourcing division of ManpowerGroup Solutions.TAPFIN has identified the need for a Snr CRM to take responsibility for the strategic and operational change management of the TAPFIN managed service solutions to our client.The Snr CRM is overall responsible for engaging with key senior stakeholders to understand their recruitment demand and proactively design, plan and implement appropriate solutions to meet stakeholder needs. This role involves the development of strong senior stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.You will have responsibility for the delivery against all MSP objectives, KPI's and service level agreements for your business area. Key ResponsibilitiesProgramme ManagementKey personnel for the delivery of the managed service programme to our client, ensuring that through the CRMs and Support Functions we achieve fulfilment of all contingent requirements through a service which delights our customerResponsible for developing strong client relationships with senior management creating value add client relationships across your business. You will be responsible for developing high level partnership relationships with our internal CORE delivery Team Leaders to maximise self-fill and where required external suppliers.As part of he Senior Leadership Team (SLT) you will be responsible for creating the strategic vision and communicating and deploying this vision through the PMOResponsible for managing the strategic relationships with all partners including internal departments, recruitment suppliers, consultancies, and vendors.Responsible for achieving and meeting service levels as agreed with clients and escalation resolution.CommunicationInterface with senior stakeholders and facilitate a deeper understanding of the PMO regarding the client's strategic visionUtilise all reporting and management tools/ reports for internal and external use including Fieldglass and IntelliReach to share key data with relevant stakeholdersAble to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation and supporting the CRMs as required.Responsible for appropriate communications internally at TAPFIN to Senior Leadership including the Board of Directors as requiredKey skills and experienceCIPD/SIA qualified an advantageStrong leadership and team management experienceAbility to demonstrate a collaborate to win approachA good understanding of managed service - proven track record in delivering managed service programmesDemonstrable track record in contract recruitment with extensive experience in the recruitment industry covering all aspects of the recruitment process / cycle.Experience of managing complex client situations & senior stakeholder relationshipsStrong client management track record for complex, large scale clientsMust be able to liase at a high level with clients and must be positive, decisive, driven and forward thinking.Good project management skills and demonstrable achievements in this area.Target driven and results focused - with a track record of delivering against objectivesAbility to manage in complex / changing environments and work in virtual teams.Able to influence at the highest level, internally and externally.Planning- time management, activity, presentations, collateralRelationship building