The Head of Delivery is responsible for managing client success and business growth through strategic solutioning at the client level. Holding accountability for delivery and achievement of SLAs, you will develop strong client relationships and collaborate with internal teams to ensure seamless service delivery to clients and provide guidance, support, and mentorship to the recruitment and delivery teams. You will monitor and report on key performance metrics related to client delivery which will include tracking client satisfaction, revenue targets, client retention rates, and other relevant metrics to assess performance and identify areas for improvement.
Key Responsibilities:
Responsible for overall delivery of the workforce solution to the client, proactively designing, planning and implementing appropriate solutions to deliver against the client's needs.
Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support
Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team
Handles complex client situations effectively using negotiation to facilitate a 'win-win' situation.
Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you
Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
Responsible for maintaining team information including organisational structures, business plans and recruitment plans.
Critical Experience:
Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
Prior experience in client management or account management is essential
Experience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadership
Experience managing senior stakeholders through various communication methods
Ability to negotiate with and influence key decision makers
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
Target driven and results focused
Experience of managing complex situations through to resolution
Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage
Demonstrable experience as an Early Careers SME at a senior level
RPO experience preferred, but in-house acceptable
Experience of managing University Engagement would be highly beneficial
Volumes managed are circa 1000 split 70/30 Apprentice:Graduate. There is an appetite to increase these volumes
Experience with the SOVA assessment platform desirable
What's on offer?
REMOTE working with UK travel
Generous and flexible company benefits
Work the ethical way - Join a business that has been named one of the world's most ethical for twelve years running
To apply, please submit your resume outlining your relevant experience and qualifications. We look forward to reviewing your application.
At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
About usAt Experis, we pride ourselves on being the leading premium brand in IT Recruitment in the UK. Our Strategic Accounts team is integral to our success. With world-class training in advanced techniques, you'll be become a highly skilled professional, equipped to work with some of the world's most prestigious brands. Why work with us?Whilst working as a Senior Recruiter, enjoy these perks:24 days annual leave, plus bank holidays and your birthdayHybrid working - office and home; early/late starts and finishes to suit youNo sales, cold calling or PSLs… Instead, exclusive RPO and MSP assignmentsSales Competition monthly and quarterly prize fund for Contract and PermanentOpportunity to join our Highflyers quarterly lunch and drinks hosted by your CoRE Manager or DirectorAnnual bonus of £1,500 for our high achieversEmployee recognition local rewards for employees 'going the extra mile'. Rewards include duvet days, early finishes, extended lunchesPlus, many other flexible and additional benefits Job descriptionAs a Senior Recruiter, you will have the following responsibilities: Ability to demonstrate capabilities in the full end to end recruitment lifecycleData integrity, quality and managing all recruitment activity via our internal CRM systemAnalyse data to improve outcomes and have data led conversationsCandidate attraction and sourcing via search and match technologyConsistent delivery of quality CVs within SLAs, aiming for efficiency ratio of 3:2:1Offer and on-boarding management independently with no supervision required, managing, and closing complicated candidate objections and demonstrate substantial capability of managing offers, rates, and skills negotiation with hiring managersPrepare for and attend client meetings, playing a contribution in setting them up for success and debriefings learning's following meetings Begin to lead internal meetings with peers, team members and account teams in relation to new roles, recruitment strategy and progress reviewsCreate positive relationships with candidates, asks, listens, and builds connections to gain market insight, information, leads and referralsActs as mentor for Trainee Recruiters and RecruitersShow an in-depth understanding of client's business, culture, key skills, and wider business information, using this information to identify roles in other areasActing as Delivery POC for client/Account Teams, chasing CV and interview feedbackAbility to challenge and educate clients based on market insights and conditions on rejected candidates with customer where requiredUnderstand and keep up to date with market trends, information, key movers, and projects to ensure high level conversations with candidates and to drive their own market knowledgeTake market information to your network via social media to drive inbound candidate engagement and networking opportunities Skills/ qualifications neededWe are looking for candidates with the following skills: Confident in head hunting rather than sole reliance on application generationClient relationship building and stakeholder management experienceAwareness of personal brand and impact across the businessDemonstrable success in engaging/placing passive candidatesSkilled in using sourcing toolsSkilled in attracting and placing candidatesExperience working to targets, deadlines and/or service agreements If you're an ambitious, driven, and an adaptable person, we look forward to hearing from you!
Recruitment Consultant
Bristol
| Permanent
| £28000 - £30000 per annum + Hybrid + OTE + Training offered
Recruitment Consultant Do you love networking with clients?Are you someone who loves to travel locally and build relationships? Location: Bristol, UKWorking pattern: Some flexible working. Full training offered + OTE. OVERALL AIM:Manpower is a dynamic, global recruitment organisation specialising in the world of recruitment. We are committed to providing exceptional recruitment services to our clients and career opportunities to candidates. We are looking for a motivated and driven candidate to join our Recruitment team at Manpower. This will be recruiting within the blue collar desk. JOB DUTIES:Developing multiple relationships within new and existing clients and growing the recruitment desk.Using different tools to market positions and source candidates.Using talent databases to match the right person to the client's vacancy.Receiving and reviewing applications, managing interviews and short-listing candidates for the client.Qualifying candidates and checking their suitability before submitting their details to the clientMarket mapping, visiting clients and maximising sales and networking prowess.Preparing CVs and correspondence to forward to clients in respect of suitable applicantsOrganising interviews and providing feedback SKILLS:Previous experience in recruitment OR sales showing resilience and tenacity.Excellent communication and interpersonal skills.Ability to work under pressure and meet deadlines.Self-motivated with a positive and results-driven attitude.Proficiency in Microsoft Office and experience with CRM systems is a plus. BENEFITS:Amazing training, coaching and development opportunities and generous company benefits!Early Friday finishes once a month!Career progression opportunities within the company.A supportive and collaborative team environment.A career path with is clearly identified and achievableWork the ethical way - Join a business that has been named one of the world's most ethical for twelve years running! Please apply today and one of the team will be in touch to discuss further! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Recruitment Consultant
Leeds
| Permanent
| £28000 - £30000 per annum + Training + Commission OTE
RECRUITMENT CONSULTANT Leeds, UK, LS1.Full time - Permanent. Based in the office.Full training offered + commission. Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Then there is no better place to create the career you want than here at Manpower. This is a great opportunity for the right candidate who wants a career in Recruitment with high earning potential. Overall Aim:To grow our client customer base through winning new business and building your portfolio of clients to ensure a strong ongoing pipeline. To build long term relationships with clients and maximise recruitment activity. This role will be managing the Manufacturing desk.* Job Duties:Using sales, business development, marketing and networking techniques to position Manpower as a supplier of choice within those organisationsDeveloping multiple relationships within existing clients to ensure growth of opportunities and to ensure we're building strong and lasting relationshipsUsing talent databases to match the right person to the client's vacancyReceiving and reviewing applications, managing interviews and short-listing candidates for the clientQualifying candidates and checking their suitability before submitting their details to the clientPreparing CVs and correspondence to forward to clients in respect of suitable applicantsOrganising interviews and providing feedbackSalary and rate negotiationOffering market information to both clients and candidates on salaries, pay rates, training and career progressionWorking towards and exceeding targets/KPI's Skills:Some sales knowledge OR b2b / b2c / new business experienceAn exceptional ability to listen, consult and understand client needsArticulates themselves clearly and confidentlyAble to win business be it working on warm or cold leadsFinancially driven and wants to earn great commission! Please APPLY TODAY and one of the consultants will be in touch to discuss further! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Managing Consultant - Recruitment Lead
Bristol
| Permanent
| Uncapped commission structure
Managing Consultant - Recruitmetn Lead Company: Brook Street Social Care Salary: Competitive + uncapped commission Location: Bristol (Hybrid Working) We are seeking a Managing Consultant to lead the permanent recruitment efforts within our Social Care team in Bristol. At Brook Street Social Care, we are looking for a driven, target-focused individual to oversee a team of permanent consultants, ensuring their success while also managing your own recruitment desk. In this role, you'll be responsible for placing top talent in fulfilling positions within the social care sector, contributing to the continued growth and success of our team.If you're eager to embark on a rewarding recruitment career, we'd love to hear from you! About the Role: As part of our Bristol team, you'll be responsible for connecting top talent with opportunities in the social care sector. Your responsibilities will range from posting job adverts and screening CVs to conducting phone interviews. You will also engage with local businesses, build strong client relationships, and expand our client base, contributing to ongoing growth and success. Responsibilities:Business Development - Identify new business opportunities and establish client requirements, manage growth and develop business relationships, as well as target and monitor sales activities.Maximising Existing Business - Maintain and grow relationships with existing clients through regular contact and continue to fulfil client needs and represent applicants speculatively.Applicant Management - Identify and attract core applicants using effective techniques, develop relationships with applicants to ensure they are well-suited and prepared for job placements, and conduct registrations, interviews, and computer assessments to fully understand their skill set.Compliance - Complete paperwork timely and accurately in line with company, client, and legislative requirements, maintain a robust filing system and accurate documentation, and adhere to the company's Business Ethics and standards of excellence. Required Skills:Experience in sales, business development, outbound calling or client engagement.Endurance, adaptability, and drive to succeed, but also the resilience to bounce back from setbacks.People skills! You'll have the ability to build strong and meaningful relationships with candidates and clients within the Social Care sector.Ambition, curiosity, and a solution-focused attitude.Persuasive personality with strong communication skills. Interested?Discover the power of social care recruitment at Brook Street. Be proud of the impact you create and be part of a community that cares.Apply today and discover why we are so proud to be Brook Street.