Night Service Controller - Recruitment Agency

Night Service Controller - Recruitment Agency

Night Service ControllerRemote | Mix of day and night shiftsCompetitive base salary of £25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. Responsibilities include handling call resolutions such as absences and bookings, supporting safeguarding processes, assisting with compliance and resourcing, making spec calls, and troubleshooting issues as they arise. This is a fast-paced and varied role where you'll manage a hotlist of temporary workers, responding quickly to client requests to fill urgent shifts and maintain strong service levels during busy periods.This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. A sense of urgency, excellent communication skills, and the ability to prioritise effectively are key. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy.Key ResponsibilitiesSafeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgment to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activityMulti Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standardsCandidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployments, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public servicesClient Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policiesOperational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functionsSystems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethicsSkills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basisKPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand

RPO Principal Recruiter

RPO Principal Recruiter Location: Bristol, Edinburgh or Altrincham - Hybrid (2 days in our high-spec office) Competitive Salary, UNcapped Commission About the Role:Talent Solutions are seeking a Principal Recruiter to join our RPO Centre of Recruitment Excellence. You will play a pivotal role in delivering top talent to the Defence, Engineering and IT sector. As a Principal Recruiter, you'll work closely with hiring managers and stakeholders to understand their needs and ensure a seamless recruitment process. If you thrive in a fast-paced environment and have a passion for driving results, we want to hear from you. What Will You Be Doing?Develop and Implement Innovative Recruitment Strategies:Utilise data analytics and industry insights to identify emerging recruitment trends and opportunities.Implement creative sourcing techniques such as social media recruitment, networking events, and referral programmes to attract passive candidates.Continuously evaluate and optimise recruitment strategies based on performance metrics and stakeholder feedback.Proactively Build and Maintain Talent Pools and Communities:Identify key talent segments within the industry and create targeted talent pools based on specific skill sets, experience levels, and career aspirations.Engage with potential candidates through networking events, online forums, and industry associations to foster long-term relationships.Maintain regular communication with talent pools to share job opportunities, industry insights, and career development resources.Act as a Strategic Business Partner to Hiring Managers:Build strong relationships with hiring managers to gain a deep understanding of their business objectives, team dynamics, and talent needs.Serve as a subject matter expert on recruitment best practice, market trends, and competitive intelligence.Offer insights and recommendations to optimise recruitment outcomes and support business success.Maintain Regular Communication with Clients:Establish clear communication channels to provide regular updates on recruitment activity, candidate pipelines, and sourcing strategies.Hold regular check-in meetings with clients to review progress, address challenges, and align recruitment priorities.Collaborate with clients to gather feedback on recruitment processes, candidate experience, and market conditions to drive continuous improvement.Your Focus as a Principal Recruiter:Targeting niche skill sets: Leverage your expertise to identify and engage candidates with rare and in-demand skills.Deliver higher productivity: 7 hires per month consistently, meeting or exceeding performance targets with uncapped commission.Client partnership: Work closely and transparently with your Client Business Partner to ensure mutual understanding and alignment.Mentor junior recruiters: Support the growth and development of less experienced colleagues.Review recruitment metrics: Analyse KPIs such as CV submissions, interviews, and LinkedIn response rates to guide improvements.Root cause analysis: Understand key factors influencing recruitment outcomes, including sourcing channels, interviews, and offer acceptance rates.Experience Required:Minimum of 4 years agency, RPO or inhouse end to end recruitment experienceProven capability sourcing niche skills across Engineering, IT, Finance or Corporate functions.In-depth understanding of the Defence, Engineering and IT sectors, and the associated compliance challenges.Demonstrated success sourcing and engaging highly specialised, low-volume talent pools.Proficiency with recruitment tools and platforms, including ATS systems.Excellent communication and interpersonal skills, with the ability to build strong candidate and client relationships.Ability to translate Workforce Intelligence data into strategic insights and recommendations.What You'll Receive:Competitive Pay: Base salary plus incentives, including commission, bonuses, and merit increases.Holidays: 24 days' annual leave (rising to 27 with service), your birthday off, and the option to buy five additional days.Pension: Competitive scheme with increasing contributions based on service length.Health & Wellbeing: Flexible benefits including private medical, dental, gym memberships, and health screenings.Family-Friendly Benefits: Generous policies including an employee assistance programme.Additional Perks: Early finish Fridays, discounted share purchase plans, volunteering days, and discounts through Tastecard and ManpowerGroup Rewards.About Us:We are global leaders in workforce solutions and strategies. Our clients operate in a constantly evolving landscape-and at Talent Solutions, we help them meet every challenge through tailored workforce strategies. From RPO and MSP solutions to world-class talent management-we understand people. And together, we'll shape the future.Proudly recognised as one of the world's most ethical companies for 16 consecutive years, our values centre on integrity, transparency, and inclusion. We embrace diversity and promote a workplace where everyone can thrive. We welcome applicants of all backgrounds, including those with disabilities. ManpowerGroup is a Disability Confident Employer, and we're happy to talk about flexible working.We get people. And together, we'll shape our future. Apply now.Please note: We are only able to consider candidates currently residing in the UK.

Account Coordinator - Recruitment

Account Coordinator - RecruitmentBase salary of £25k+ quarterly bonusAltrincham - Hybrid Working As an Account Coordinator, you will use your previous recruitment experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders. In this role, you'll work closely with MSP clients, contingent workers, and key stakeholders such as hiring managers, procurement teams, and HR. You should have some experience in recruitment, HR, or workforce administration-ideally within an MSP or contingent workforce environment-and a good understanding of how recruitment and contingent labour operates. Experience using Vendor Management Systems (VMS) will be particularly valuable, and if you're familiar with terms like PAYE worker, Umbrella, IR35, Purchase Order numbers, and VMS platforms, you'll have a strong head start.Day to day, you'll act as a main point of contact for clients and contingent workers, managing recruitment and assignment processes through VMS platforms and ensuring everything runs smoothly and compliantly. You'll support hiring managers with requisition creation, approvals, and onboarding, while working closely with procurement and HR teams to keep processes consistent and efficient. You'll also maintain accurate records, track key metrics, produce reports when needed, and provide high-quality administrative support across the full recruitment lifecycle.Key responsibilitiesWorking across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teamsUsing vendor management systems to update or create staffing documentationOffer support for all queries and ensure that they are acknowledged, investigated and a resolution is foundAct as escalation point for queriesResponsible for changes to process guidesResponsible for pay & bill escalations and PO guidancePrepare and edit correspondence, reports and other documentsPerform data entry and maintain databasesAnswer and direct phone calls and respond to emailsProvide administrative support to the Recruitment delivery teams and managersAny other ad hoc tasks that are requiredSuccess MeasuresAdministrative tasks to be completed accurately and in a timely mannerAll client SLAs metManpowerGroup's Standards adhered to at all timesInbox/telephone queries responded to efficiently and professionally Career Level IdentifiersAccountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.Experience, Behaviours and competenciesPrevious experience in administration within a customer focused environmentGood communicator with excellent telephone manner and the ability to deal with internal/external stakeholdersThe ability to prioritise and organise workload effectively and efficiently, having strong attention to detailDisplays behaviours in accordance with ManpowerGroup's Standards

Account Coordinator - Recruitment

Account CoordinatorBase salary of £25k+ quarterly bonusBristol - Hybrid Working As an Account Coordinator, you will use your previous recruitment experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders. In this role, you'll work closely with MSP clients, contingent workers, and key stakeholders such as hiring managers, procurement teams, and HR. You should have some experience in recruitment, HR, or workforce administration-ideally within an MSP or contingent workforce environment-and a good understanding of how recruitment and contingent labour operates. Experience using Vendor Management Systems (VMS) will be particularly valuable, and if you're familiar with terms like PAYE worker, Umbrella, IR35, Purchase Order numbers, and VMS platforms, you'll have a strong head start.Day to day, you'll act as a main point of contact for clients and contingent workers, managing recruitment and assignment processes through VMS platforms and ensuring everything runs smoothly and compliantly. You'll support hiring managers with requisition creation, approvals, and onboarding, while working closely with procurement and HR teams to keep processes consistent and efficient. You'll also maintain accurate records, track key metrics, produce reports when needed, and provide high-quality administrative support across the full recruitment lifecycle.Key responsibilitiesWorking across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teamsUsing vendor management systems to update or create staffing documentationOffer support for all queries and ensure that they are acknowledged, investigated and a resolution is foundAct as escalation point for queriesResponsible for changes to process guidesResponsible for pay & bill escalations and PO guidancePrepare and edit correspondence, reports and other documentsPerform data entry and maintain databasesAnswer and direct phone calls and respond to emailsProvide administrative support to the Recruitment delivery teams and managersAny other ad hoc tasks that are requiredSuccess MeasuresAdministrative tasks to be completed accurately and in a timely mannerAll client SLAs metManpowerGroup's Standards adhered to at all timesInbox/telephone queries responded to efficiently and professionally Career Level IdentifiersAccountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.Experience, Behaviours and competenciesPrevious experience in administration within a customer focused environmentGood communicator with excellent telephone manner and the ability to deal with internal/external stakeholdersThe ability to prioritise and organise workload effectively and efficiently, having strong attention to detailDisplays behaviours in accordance with ManpowerGroup's Standards