Job reference: 22182_1765818173

Senior Client Relationship Manager

  • Location

    City of London

  • Job type:

    Permanent

  • Sector:

    Technology

  • Salary:

    Negotiable

  • Startdate:

    Feb 2026

  • Client:

    Experis

Senior Client Relationship Manager - Hybrid Role

We are looking for an experienced Client Relationship Manager (CRM) to be the primary face of our VMS programme. While the Implementation Lead manages the technical rollout, this role is all about client, contractor, and stakeholder engagement, ensuring smooth adoption, strong relationships, and commercial growth. Experience within Insurance, Financial Services, or Banking is highly desirable, as you will be supporting complex, regulated environments.

What You'll Do

  • Act as the trusted point of contact for the client, contractors, and internal teams.

  • Build strong relationships across Procurement, HR, Operations, Finance, and business units.

  • Handle escalations calmly, protecting programme credibility and confidence.

  • Collaborate with the Implementation Lead and SMEs to ensure smooth delivery and adoption.

  • Drive engagement, support onboarding, and translate technical solutions into clear business value.

  • Identify and embed new opportunities across Talent Solutions, SOW, MSP/RPO, Project & Managed Services, and digital transformation.

  • Support commercial growth with proposals, presentations, and account expansion plans.

Key Responsibilities

  • Maintain regular client contact and onsite presence (2-3 days/week).

  • Facilitate governance meetings and reporting packs.

  • Support supplier performance reviews and vendor optimisation.

  • Map organisational structures to uncover growth areas and stakeholders.

What Success Looks Like

  • Strong, trusted relationships with all client stakeholders.

  • Smooth adoption and engagement with the VMS programme.

  • Expanded adoption of TAPFIN/Experis services across the account.

  • Recognised as the calm, reliable, professional face of the programme.

If you have FS/Insurance/Banking experience and thrive in client-focused roles, get in touch ASAP - we want to hear from you!

About Experis

Experis logo

Experis is constantly cultivating a growing network of experienced IT professionals to help clients harness the power and potential of technology. Experis is looking for self-starters with the ability to keep up with the challenges our clients face – you don’t need to be an expert in IT, but you do have to demonstrate an aptitude for learning and developing in role. We’re seeking colleagues at every level, from junior to experienced recruiters, graduates and career changers. Experis typically hires Trainee Recruitment Consultants, Senior Recruitment Consultants, Account Managers and those looking for Onsite/RPO/MSP work with their many exceptional clients. Either way, reach out to have a conversation.