We are looking for an experienced Client Relationship Manager (CRM) to be the primary face of our VMS programme. While the Implementation Lead manages the technical rollout, this role is all about client, contractor, and stakeholder engagement, ensuring smooth adoption, strong relationships, and commercial growth. Experience within Insurance, Financial Services, or Banking is highly desirable, as you will be supporting complex, regulated environments.
What You'll Do
Act as the trusted point of contact for the client, contractors, and internal teams.
Build strong relationships across Procurement, HR, Operations, Finance, and business units.
Handle escalations calmly, protecting programme credibility and confidence.
Collaborate with the Implementation Lead and SMEs to ensure smooth delivery and adoption.
Drive engagement, support onboarding, and translate technical solutions into clear business value.
Identify and embed new opportunities across Talent Solutions, SOW, MSP/RPO, Project & Managed Services, and digital transformation.
Support commercial growth with proposals, presentations, and account expansion plans.
Key Responsibilities
Maintain regular client contact and onsite presence (2-3 days/week).
Facilitate governance meetings and reporting packs.
Support supplier performance reviews and vendor optimisation.
Map organisational structures to uncover growth areas and stakeholders.
What Success Looks Like
Strong, trusted relationships with all client stakeholders.
Smooth adoption and engagement with the VMS programme.
Expanded adoption of TAPFIN/Experis services across the account.
Recognised as the calm, reliable, professional face of the programme.
If you have FS/Insurance/Banking experience and thrive in client-focused roles, get in touch ASAP - we want to hear from you!
About Experis
About Experis
Experis is constantly cultivating a growing network of experienced IT professionals to help clients harness the power and potential of technology. Experis is looking for self-starters with the ability to keep up with the challenges our clients face – you don’t need to be an expert in IT, but you do have to demonstrate an aptitude for learning and developing in role. We’re seeking colleagues at every level, from junior to experienced recruiters, graduates and career changers. Experis typically hires Trainee Recruitment Consultants, Senior Recruitment Consultants, Account Managers and those looking for Onsite/RPO/MSP work with their many exceptional clients. Either way, reach out to have a conversation.
Senior Recruitment Consultant Full-timeHybrid - Altrincham Office We are seeking an experienced Senior Delivery Recruiter with a deep track record supporting Defence and Government programmes and clients. This role requires someone with an established network of security cleared candidates across IT and a proven ability to source, engage, and deliver talent into complex, high compliance environments. You'll play a critical role supporting our clients by providing exceptional delivery capability, partnering closely with stakeholders, and ensuring we consistently secure the specialist skills our clients depend on.Job descriptionAs a Senior Recruiter, you will have the following responsibilities:Ability to demonstrate capabilities in the full end to end recruitment lifecycleData integrity, quality and managing all recruitment activity via our internal CRM systemAnalyse data to improve outcomes and have data led conversationsCandidate attraction and sourcing via search and match technology Consistent delivery of quality CVs within SLAs, aiming for efficiency ratio of 3:2:1Offer and on-boarding management independently with no supervision required, managing, and closing complicated candidate objections and demonstrate substantial capability of managing offers, rates, and skills negotiation with hiring managersPrepare for and attend client meetings, playing a contribution in setting them up for success and debriefings learning's following meetings Begin to lead internal meetings with peers, team members and account teams in relation to new roles, recruitment strategy and progress reviewsCreate positive relationships with candidates, asks, listens, and builds connections to gain market insight, information, leads and referralsActs as mentor for Trainee Recruiters and RecruitersShow an in-depth understanding of client's business, culture, key skills, and wider business information, using this information to identify roles in other areasActing as Delivery POC for client/Account Teams, chasing CV and interview feedbackAbility to challenge and educate clients based on market insights and conditions on rejected candidates with customer where requiredUnderstand and keep up to date with market trends, information, key movers, and projects to ensure high level conversations with candidates and to drive their own market knowledgeTake market information to your network via social media to drive inbound candidate engagement and networking opportunities Skills/ qualifications neededWe are looking for candidates with the following skills:Confident in head hunting rather than sole reliance on application generationClient relationship building and stakeholder management experienceAwareness of personal brand and impact across the businessDemonstrable success in engaging/placing passive candidatesSkilled in using sourcing toolsSkilled in attracting and placing candidatesExperience working to targets, deadlines and/or service agreementsBackground in Specialist Recruitment within TechKnowledge and network connections to the Intelligence Community desirable Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
