We're thrilled to announce an opportunity for a Senior Compliance Co-ordinator to spearhead a brand new role within our esteemed organisation.
This is a hybrid opportunity based in Coventry with an immediate start!
About Us: At ManpowerGroup Talent Solutions, we're pioneers in revolutionising the recruitment landscape. We're on a mission to redefine excellence and efficiency in talent acquisition. As we continue to elevate our standards, we're seeking a diligent and experienced Senior Compliance Co-ordinator to join our dynamic team.
Role Overview: As our Senior Compliance Co-ordinator, you will be at the forefront of ensuring that our recruitment processes adhere to the highest standards of compliance. You'll be instrumental in establishing governance and controls while driving compliance and audit activities to optimise our operational performance.
Key Responsibilities:
Conduct regular audits and reviews to uphold compliance with relevant legislation, regulations, and company policies.
Pioneering the creation of comprehensive compliance files to showcase our end-to-end recruitment process.
Develop and maintain meticulous compliance documentation, including policies, procedures, and training materials.
Collaborate closely with internal teams and stakeholders to address compliance-related challenges and implement effective solutions.
Liaise with clients to understand their compliance requirements and ensure alignment with our policies and procedures.
Maintain meticulous records and documentation to track compliance activities and outcomes.
Desired Skills & Experience:
Thorough understanding of relevant legislation and regulations, including GDPR, employment law, and UK Right to Work legislation.
Exceptional communication and interpersonal skills, coupled with the ability to foster collaboration with stakeholders.
Possess an analytical mindset with the knack for identifying compliance risks and crafting effective mitigation strategies.
Impeccable attention to detail, essential for scrutinising files and delving into information.
Previous experience in HR or recruitment, preferably within recruitment process outsourcing (RPO) or managed services providers (MSP), is advantageous.
Join Us in Shaping the Future: This is more than just a job; it's an opportunity to shape the future of compliance within talent acquisition. If you're ready to embark on an exhilarating journey and make a profound impact, we want to hear from you!
Apply Now and Be Part of Something Extraordinary! Don't miss out on this exciting opportunity to become our Senior Compliance Co-ordinator. Apply now and be part of our pioneering team that's redefining the future of talent solutions. Apply now!
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
Our challenge to you - as a Senior Internal Auditor, you will be part of a Global Audit team with accountability for executing the annual internal audit plan for ManpowerGroup international operations.The Senior Audit Advisor participates in the planning, performance, and reporting of both assurance and advisory internal audit projects to deliver against the department's Audit Charter, ensuring audit work conforms to regulatory and industry best practices and standards. You will be working as part of a global team, auditing risk areas and providing opportunities for improvement to senior leadership across different locations, business lines, and operations.In this hybrid role based in London, you will have the flexibility to work remotely four days per week as well as network with colleagues in the office one day per week. International travel during audit fieldwork will also give you the opportunity to work directly with colleagues from around the world. How You Will Make a Difference and Gain ExperienceSuccessfully lead internal audits and advisory projects, following standard programs and methodologies, to identify control concerns, opportunities for improvement and best practicesDevelop risk-based audit programs to achieve audit objectives for assigned audit projectsComplete audit testing, inquiry, observation and other analysis required to meet objectives of assigned audit projectsProvide insight into multiple topics, including but not limited to:Accuracy and completeness of financial and operational informationCompliance of accounting records with US GAAP, Company policies and procedures, Code of Conduct, and applicable local laws and regulationsRisk management and effectiveness of internal controlsRoot cause and business riskData analytics on transactional data to detect anomalies and unusual trendsAccomplishment of objectives and goals established for the specific projectsMeasures taken to safeguard assets, including tests of existence and ownership as appropriateEconomy, effectiveness, and efficiency in the use of resourcesEngage in continuous knowledge development regarding regulations, best practices, tools, techniques and performance standardsProduce work paper documentation that is clear and concise, provides adequate detail of work performed and conclusions reached. Documentation meets professional standards, requires minimal revisions and review notesDiligently document, communicate, and coordinate findings within the audit team and Company management, working closely with the Audit Advisory Services Team Leads and Leadership TeamDemonstrate time management and the ability to meet established deadlinesExercise discretion in the review of records to ensure compliance with data privacy standards and confidentiality of all matters that come to the engagement team's attentionOther special projects as mutually agreed with the Audit Advisory Services Leadership Team What You'll Bring3 to 5 years of relevant previous work experience in Accounting, Audit or FinanceBachelor's or Master's degree in Finance, Accounting, or a related field required, with evidence of strong and distinguished academic performanceACCA, ACA, CPA, CIA, CFE or equivalent professional certification, either complete or in processExperience working with multicultural global teams or projects is desirable but not requiredAbility to work extended hours when necessaryExcellent interpersonal, oral and written communication skillsStrong project management skills with a high attention to detailExcellent analytical and problem-solving skillsAdvanced computer skills on Microsoft Office Suite and analytics tools such as PowerBIAbility to manipulate large amounts of data and to compile detailed reportsAbility to travel an estimated 25-35% to international and domestic locationsFluency in English required. Language skills beyond English are a strong positive, but not required About ManpowerGroupManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, and Talent Solutions - creates substantially more value for candidates and clients across more than 70 countries and territories and has done so for more than 75 years. We are recognised consistently for our diversity - as a best place to work for Women, Inclusion, Equality, and Disability, and in 2024 ManpowerGroup was named one of the World's Most Ethical Companies for the 15th time - all confirming our position as the brand of choice for in-demand talent. See how ManpowerGroup is powering the future of work: www.manpowergroup.com ManpowerGroup is an EOE/AA/Vets/Disabled Employer
Senior Recruitment Consultant
Newcastle upon Tyne
| Permanent
| Up to £28000 per annum
Senior Recruitment Consultant Brook Street Social Care Competitive base salary and uncapped commissionHybrid Are you an experienced Recruitment Consultant with a history of exceeding targets, with a minimum of 2 years' experience in this type of role? Join our award-winning team at Brook Street Social Care and help us connect passionate individuals with fulfilling careers in social care. Life as a Senior Recruitment Consultant at Brook Street Social Care At Brook Street Social Care, our team is a dynamic blend of seasoned experts with decades of experience and fresh talent bringing new perspectives. As a Recruitment Consultant, you'll receive exceptional training and support while contributing to our mission of placing people in meaningful social care roles.We are proud of our commitment to people - it's what sets us apart from our competitors. We place individuals at the heart of everything we do and are passionate about our brand and its values. Join us on a journey towards a fulfilling career where success is celebrated, and wellbeing is prioritised. Experience a vibrant atmosphere with a culture that not only recognises achievements but also celebrates them, all while maintaining a healthy work-life balance. Together, let's make a real difference in the communities we serve. Why choose Brook Street Social Care?Uncapped commission structure: Your hard work directly impacts your earnings.Fun incentives: Enjoy lunch clubs, branch of the year competitions, regular recognition with prizes, gift vouchers, luxury trips and early finish Fridays once a month!Comprehensive benefits: Competitive pension, employee assistance, employee discounts and rewards, and much more.Award winning learning and development: Benefit from our best-in-market onboarding training and continual development designed to enhance your skills such as our Future Leaders Programme for high performers.Clear career pathway: Achievable promotion criteria and growth opportunities. And with our Brook Street Career Ladder, you'll be full control of your progress.Global organisation: Explore diverse career progression paths within ManpowerGroup.Collaboration and skill development: Work with high-performing colleagues to expand your expertise.Security and recognition: Join a global business with a family-like environment and a strong team spirit as part of the wider ManpowerGroup.Ethical practices: Work with a business recognised as one of the world's most ethical for the fourteenth time. Your roleNew Business Development:To identify potential business opportunities with new clients, establish their requirements and value to the company.Develop and maintain business relationships with appropriate clients' contact through a structured approach, to include telesales, visits and other marketing activities.Maximising Existing BusinessMaintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialConduct regular visits and quality assessments to include quality of service to all clientsDiscover the extent and nature of competitor use and endeavour to place staff in these areasRelationship building:Establish strong relationships with clients and candidates.Candidate marketing:Source, screen, and engage with candidates.Coordinate interviews with clients and provide excellent customer service.Applicant ManagementIdentify core applicants using appropriate attraction techniques.Develop and maintain an effective business relationship with all core applicants and care workers including but not restricted to registering and interviewing the applicant, establishing their requirements, identifying strength and key skills through appropriate computer assessments and cross-train if required.Ensure all applicants are vetted in line with all company policies and procedures.Personal Branding: Develop your online presence within your specialist field.Targets and expertise:Work towards achieving targets and becoming an expert in your field. About you Experience:Minimum of 2 years' experience as a Recruitment Consultant.An experienced Recruitment Consultant with a track record in any market.A care professional passionate about social care recruitment.Alternatively, a sales-driven individual looking to transition into recruitment.Work ethic and attitude:Strong work ethic, ambition, and a money-motivated mindset.Excellent communication skills.Interested?Discover the power of social care recruitment at Brook Street. Be proud of the impact you create and be part of a community that cares.Apply today and discover why we are so proud to be Brook Street.
Senior Recruitment Consultant
Leeds
| Permanent
| Negotiable
Senior Recruitment Consultant Brook Street Social Care Competitive base salary and uncapped commissionHybrid Are you an experienced Recruitment Consultant with a history of exceeding targets, with a minimum of 2 years' experience in this type of role? Join our award-winning team at Brook Street Social Care and help us connect passionate individuals with fulfilling careers in social care. Life as a Senior Recruitment Consultant at Brook Street Social Care At Brook Street Social Care, our team is a dynamic blend of seasoned experts with decades of experience and fresh talent bringing new perspectives. As a Recruitment Consultant, you'll receive exceptional training and support while contributing to our mission of placing people in meaningful social care roles.We are proud of our commitment to people - it's what sets us apart from our competitors. We place individuals at the heart of everything we do and are passionate about our brand and its values. Join us on a journey towards a fulfilling career where success is celebrated, and wellbeing is prioritised. Experience a vibrant atmosphere with a culture that not only recognises achievements but also celebrates them, all while maintaining a healthy work-life balance. Together, let's make a real difference in the communities we serve. Why choose Brook Street Social Care?Uncapped commission structure: Your hard work directly impacts your earnings.Fun incentives: Enjoy lunch clubs, branch of the year competitions, regular recognition with prizes, gift vouchers, luxury trips and early finish Fridays once a month!Comprehensive benefits: Competitive pension, employee assistance, employee discounts and rewards, and much more.Award winning learning and development: Benefit from our best-in-market onboarding training and continual development designed to enhance your skills such as our Future Leaders Programme for high performers.Clear career pathway: Achievable promotion criteria and growth opportunities. And with our Brook Street Career Ladder, you'll be full control of your progress.Global organisation: Explore diverse career progression paths within ManpowerGroup.Collaboration and skill development: Work with high-performing colleagues to expand your expertise.Security and recognition: Join a global business with a family-like environment and a strong team spirit as part of the wider ManpowerGroup.Ethical practices: Work with a business recognised as one of the world's most ethical for the fourteenth time. Your roleNew Business Development:To identify potential business opportunities with new clients, establish their requirements and value to the company.Develop and maintain business relationships with appropriate clients' contact through a structured approach, to include telesales, visits and other marketing activities.Maximising Existing BusinessMaintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialConduct regular visits and quality assessments to include quality of service to all clientsDiscover the extent and nature of competitor use and endeavour to place staff in these areasRelationship building:Establish strong relationships with clients and candidates.Candidate marketing:Source, screen, and engage with candidates.Coordinate interviews with clients and provide excellent customer service.Applicant ManagementIdentify core applicants using appropriate attraction techniques.Develop and maintain an effective business relationship with all core applicants and care workers including but not restricted to registering and interviewing the applicant, establishing their requirements, identifying strength and key skills through appropriate computer assessments and cross-train if required.Ensure all applicants are vetted in line with all company policies and procedures.Personal Branding: Develop your online presence within your specialist field.Targets and expertise:Work towards achieving targets and becoming an expert in your field. About youExperience:Minimum of 2 years' experience as a Recruitment Consultant.An experienced Recruitment Consultant with a track record in any market.A care professional passionate about social care recruitment.Alternatively, a sales-driven individual looking to transition into recruitment.Work ethic and attitude:Strong work ethic, ambition, and a money-motivated mindset.Excellent communication skills. Interested?Discover the power of social care recruitment at Brook Street. Be proud of the impact you create and be part of a community that cares.Apply today and discover why we are so proud to be Brook Street.
Senior / Principal Recruitment Consultant
Birmingham
| Permanent
| Up to £32000 per annum + Uncapped Commission, Benefits
Senior/Principal Recruitment Consultant | Competitive Base Salary + Uncapped Commission | BirminghamAre you an experienced Recruitment Consultant with a proven track record of success in winning your clients and reaching targets? We are looking for driven and ambitious individuals to join our winning team in Brook Street to help us continue build our brand. If you want to work for one of the UK's most recognised recruitment brands, keep reading.Life as a recruiter at Brook Street is seriously rewarding - both emotionally and financially. Our business is crammed full of experts with decades of experience, balanced by a plethora of new stars. And you could be one of them! As a Recruitment Consultant you'll receive unparalleled training and support, whilst having the opportunity to be part of a journey - building and establishing our presence via new markets and approaches.Brook Street is one of the UK's leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit.The roleBusiness development calls and client meetings - you will build up your own client base by following cold and warm leads.Candidate marketing - you will source, screen, and engage with candidates, booking them in for interviews with your clients and providing excellent customer service at all times.Building strong relationships with clients and candidates alikeDeveloping your personal online brandWorking to achieve targetsBecome an expert within your specialist fieldThe benefitsA tailored programme for your learning and developmentA clearly defined career pathway with achievable promotion criteriaOpportunity to partner high-performing colleagues to develop your skillsetUncapped commission structureFuture leaders programme for high performersA global organisation offering a variety of progression opportunitiesLunch clubs, annual target-hitters trip, and other team competitionsA family environment with a thriving team spirit24 days' annual leave (rising with service) plus your birthday offWork the ethical way - join a business that has been named one of the world's most ethical for thirteen years running!Generous company benefits including private healthcare, employee discounts and many moreHybrid working options in selected branchesThe personAn experienced Recruitment Consultant who has worked in any market, or a sales-driven individual who is looking to get into recruitment.A proven biller in either a temporary or permanent recruitment position or track record in sales and business developmentA strong work ethic and hunger to learnAmbition, drive, and a money motivated attitudeFirst class communication skillsInterested?Click apply, submitting an up-to-date CV. We look forward to hearing from you.At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.We can only consider candidates who reside in the United Kingdom and hold full right to work.
Project Lead
London
| Permanent
| Negotiable
The Projects Lead plays a vital role in supporting operations in the delivery of transformation and expansion plans for our Specialist Brook Street Social Care BrandThis role is responsible for facilitating and coordinating the implementation of each aspect of the plan, collaborating with operations and all business support functions to ensure successful execution.The Project Lead will work closely with cross-functional teams to develop and refine the transformation and expansion plans. Responsible for assisting in creating detailed project plans, tracking progress, and ensuring timely completion of all deliverables.This role involves coordinating project meetings, identifying risks or issues, and proactively communicating updates to stakeholders.Key ResponsibilitiesLead the development and execution of the transformation and expansion plan for our Specialist Social Care BrandSupport the creation of detailed project plans, including milestones, tasks, and timelines, in collaboration with relevant stakeholdersCoordinate and facilitate project meetings, ensuring all necessary participants are engaged and alignedTrack project progress, identify potential risks or issues, and proactively communicate updates to stakeholders.Act as a liaison between operations, business support functions, and other stakeholders to ensure smooth communication and coordination.Collaborate with various stakeholders, including IT, marketing, operations, and back-office support, to ensure all deliverables are met.Collaborate with the operations team to streamline processes and improve efficiency inline with new technology platforms within the expansion planCreate supporting documentation, including process mapping, to ensure clarity and consistency in recruitment processes.Collaborate with all stake holders to implement new technology solutions that will support the growth and scalability of Brook Street Social CareStay up-to-date with industry trends, new sales models, and operating models to identify opportunities for improvement and innovationCreate and support all review and milestone documentation for the projectOwn the internal communication planExperience/Skills requiredThe ideal candidate for this role should have proven experience in project coordination or project management, preferably in a health care or social care setting. Strong organizational skills, excellent communication abilities, and proficiency in project management tools and software are essential.The Project Lead should possess strong analytical and problem-solving abilities and be able to work both independently and in a team-oriented environment. Flexibility and adaptability to changing project requirements are also important. Knowledge of recruitment sector and or social care industry would be advantageous.Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Recruitment Marketing Manager
London
| Permanent
| plus, Bonus Scheme
Recruitment Marketing Manager - Nationally (Remote)Discover Your Personal Best.Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.In this role, you will be responsible for developing and managing creative marketing campaigns for multiple RPO clients, with the aim of attracting the best talent in the market. You will require proven experience in budget management, exceptional stakeholder management experience, project management skills, and a creative flair to develop inspired campaigns that leverage the client's employer brand and diversity, equality, and inclusion strategies.As a Recruitment Marketing team, we are passionate about delivering fresh ideas and robust attraction strategies that deliver results. We have created an inclusive culture where you can bring your true self to work. One, where your voice is heard, and your success is celebrated. You will receive all the help and support so you can realise your full potential.What the role involves: Develop creative marketing strategies, sell in your ideas, manage the campaign development and activation and report on candidate attraction campaigns for volume and non-volume experienced hires.Senior stakeholder management (up to board level), both internally and externally with clients.Working with our creative studio, develop eye catching and inspiring creative campaigns that bring the roles on offer to life.Work with our media partners (OME) in developing impactful media campaigns that deliver results.Act as the employer brand guardian for all comms, digital assets, and marketing collateral.Budget management including spend, reporting and delivering ROI.Advise and lead on campaigns that leverage the client's diversity, equality, and strategy for the business areas under your remit.Project management of candidate attractions campaigns that you run.Who we're looking for: Exceptional senior stakeholder management with proven experience with internal and client stakeholders.Proven ability to develop strategic plans to solve complex recruitment challenges.Excellent presentation skills with the ability to persuade and convince senior stakeholders.An all-rounded recruitment marketing Manager with a solid grasp of the latest marketing trends and principles.Proven experience in budget management with a good level of commercial awareness.Ability to project manage multiple attraction campaigns.Technical expertise, understanding of the media landscape and comfortable with dataA creative individual who is self-motivated and strives for excellence.Agile and flexible as you may be called to support other clients, campaigns, or projects outside your day-day.What you'll receive: 24 days annual leave + 8 days bank holiday and a day off on your birthday.Competitive salary and annual company bonus.Remote working, a hybrid of office and home.Ability to grow your career with access on demand training.Work for a global brand with values at its core, voted as one of the world's most ethical companies 14 years in a row.About us: Global leaders in workforce solutions and strategiesOur clients need to be agile and innovative to survive in an increasingly unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex and challenging workforce needs. Together, our teams are able to offer everything from Recruitment Process Outsourcing (RPO) through to Managed Service Provider (MSP) solutions and world-class talent management.We get people. And together, we'll shape our future.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Account Manager
City of London
| Permanent
| £40000 - £50000 per annum + Training + Bonus
Account Manager Office based in City of London, Canary Wharf.Hybrid, flexible pattern.Full training offered + Commission OTEUsual office hours 9-5.30pm Mond - Friday. PURPOSE OF THIS ROLE: The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts. KEY RESPONSIBILITIES:Build and maintain strong, long-lasting relationships with assigned clients.Serve as the key point of contact for customer inquiries, issues, and escalations.Management of outplacement referral queries and new client set up forms and project implementation documents.Understand customer needs and objectives to help them achieve their goals.Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.Identify cross selling opportunities.Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right ManagementDevelop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.Ensure DSO and NO PO levels are reduced through proactive management of aged debt.Advocate for the customer internally, championing their needs and priorities.Stay informed about industry trends and best practices in customer success and share insights with the team.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal. SKILLS REQUIRED: Proven experience in a customer-facing role, such as customer success, account management, or sales.Strong communication and interpersonal skillsExcellent problem-solving skills, with a proactive and solution-oriented approach.Ability to work independently and collaboratively in a fast-paced environment.A can-do attitude focused on Account plan objectives and RM strategic goals. PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Account Manager
London
| Permanent
| £40000 - £50000 per annum + Training + Bonus
Account Manager Office based in City of London, Canary Wharf.Hybrid, flexible pattern.Full training offered + Commission OTEUsual office hours 9-5.30pm Mond - Friday. PURPOSE OF THIS ROLE: The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts. KEY RESPONSIBILITIES:Build and maintain strong, long-lasting relationships with assigned clients.Serve as the key point of contact for customer inquiries, issues, and escalations.Management of outplacement referral queries and new client set up forms and project implementation documents.Understand customer needs and objectives to help them achieve their goals.Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.Identify cross selling opportunities.Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right ManagementDevelop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.Ensure DSO and NO PO levels are reduced through proactive management of aged debt.Advocate for the customer internally, championing their needs and priorities.Stay informed about industry trends and best practices in customer success and share insights with the team.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal. SKILLS REQUIRED: Proven experience in a customer-facing role, such as customer success, account management, or sales.Strong communication and interpersonal skillsExcellent problem-solving skills, with a proactive and solution-oriented approach.Ability to work independently and collaboratively in a fast-paced environment.A can-do attitude focused on Account plan objectives and RM strategic goals. PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Recruitment Consultant
Leeds
| Permanent
| Negotiable
Recruitment Consultant (Temps Desk) Brook Street Social Care Competitive base salary and uncapped commissionHybrid Are you an experienced Recruitment Consultant with a history of wokring in temporary recruitment, exceeding targets or a care professional with a deep understanding of the social care sector? Perhaps you're a sales-driven individual looking for a rewarding career change.Join our award-winning team at Brook Street Social Care and help us connect passionate individuals with fulfilling careers in social care. Life as a Recruitment Consultant at Brook Street Social Care At Brook Street Social Care, our team is a dynamic blend of seasoned experts with decades of experience and fresh talent bringing new perspectives. As a Temp Recruitment Consultant, you'll receive exceptional training and support while contributing to our mission of placing people in meaningful social care roles.We are proud of our commitment to people - it's what sets us apart from our competitors. We place individuals at the heart of everything we do and are passionate about our brand and its values. Join us on a journey towards a fulfilling career where success is celebrated, and wellbeing is prioritised. Experience a vibrant atmosphere with a culture that not only recognises achievements but also celebrates them, all while maintaining a healthy work-life balance. Together, let's make a real difference in the communities we serve. Why choose Brook Street Social Care?Uncapped commission structure: Your hard work directly impacts your earnings.Fun incentives: Enjoy lunch clubs, branch of the year competitions, regular recognition with prizes, gift vouchers, luxury trips and early finish Fridays once a month!Comprehensive benefits: Competitive pension, employee assistance, employee discounts and rewards, and much more.Award winning learning and development: Benefit from our best-in-market onboarding training and continual development designed to enhance your skills such as our Future Leaders Programme for high performers.Clear career pathway: Achievable promotion criteria and growth opportunities. And with our Brook Street Career Ladder, you'll be full control of your progress.Global organisation: Explore diverse career progression paths within ManpowerGroup.Collaboration and skill development: Work with high-performing colleagues to expand your expertise.Security and recognition: Join a global business with a family-like environment and a strong team spirit as part of the wider ManpowerGroup.Ethical practices: Work with a business recognised as one of the world's most ethical for the fourteenth time. Your roleBusiness development: - Build your client base by following cold and warm leads. - Conduct client meetings and business development calls.Candidate marketing: - Source, screen, and engage with candidates. - Coordinate interviews with clients and provide excellent customer service.Relationship building: - Establish strong relationships with clients and candidates.Personal branding: - Develop your online presence within your specialist field.Targets and expertise: - Work towards achieving targets and becoming an expert in your field.About youSkills, knowledge and attributesAbility to plan/manage own time effectively.Initiative, drive and ambition to succeed and meet/exceed targets.Resilient and tough minded with a positive approach.Strong work ethic, ambition, and a money-motivated mindset.Excellent communication skills. Interested?Discover the power of social care recruitment at Brook Street. Be proud of the impact you create and be part of a community that cares.Apply today and discover why we are so proud to be Brook Street.