At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.
Job Purpose
TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non technical outsourcing, outplacement, auditing, and consultancy.
TAPFIN are the market leaders in MSP - the specialist outsourcing division of ManpowerGroup Solutions.
TAPFIN has identified the need for a Snr CRM to take responsibility for the strategic and operational change management of the TAPFIN managed service solutions to our client.
The Snr CRM is overall responsible for engaging with key senior stakeholders to understand their recruitment demand and proactively design, plan and implement appropriate solutions to meet stakeholder needs. This role involves the development of strong senior stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.
You will have responsibility for the delivery against all MSP objectives, KPI's and service level agreements for your business area.
Key Responsibilities
Programme Management
Key personnel for the delivery of the managed service programme to our client, ensuring that through the CRMs and Support Functions we achieve fulfilment of all contingent requirements through a service which delights our customer
Responsible for developing strong client relationships with senior management creating value add client relationships across your business. You will be responsible for developing high level partnership relationships with our internal CORE delivery Team Leaders to maximise self-fill and where required external suppliers.
As part of he Senior Leadership Team (SLT) you will be responsible for creating the strategic vision and communicating and deploying this vision through the PMO
Responsible for managing the strategic relationships with all partners including internal departments, recruitment suppliers, consultancies, and vendors.
Responsible for achieving and meeting service levels as agreed with clients and escalation resolution.
Communication
Interface with senior stakeholders and facilitate a deeper understanding of the PMO regarding the client's strategic vision
Utilise all reporting and management tools/ reports for internal and external use including Fieldglass and IntelliReach to share key data with relevant stakeholders
Able to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation and supporting the CRMs as required.
Responsible for appropriate communications internally at TAPFIN to Senior Leadership including the Board of Directors as required
Key skills and experience
CIPD/SIA qualified an advantage
Strong leadership and team management experience
Ability to demonstrate a collaborate to win approach
A good understanding of managed service - proven track record in delivering managed service programmes
Demonstrable track record in contract recruitment with extensive experience in the recruitment industry covering all aspects of the recruitment process / cycle.
Experience of managing complex client situations & senior stakeholder relationships
Strong client management track record for complex, large scale clients
Must be able to liase at a high level with clients and must be positive, decisive, driven and forward thinking.
Good project management skills and demonstrable achievements in this area.
Target driven and results focused - with a track record of delivering against objectives
Ability to manage in complex / changing environments and work in virtual teams.
Able to influence at the highest level, internally and externally.
Planning- time management, activity, presentations, collateral
Relationship building
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity based in and around New Malden.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Senior Client Business Partner
New Malden
| Permanent
| Negotiable
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Senior Client Business Partner
England
| Permanent
| Negotiable
Welcome to an exciting opportunity at ManpowerGroup! We are actively seeking a talented and motivated professional to join our team as a Senior Client Business Partner.This is a Hybrid opportunity in the South West.As a Senior Client Business Partner, you will be responsible for delivering complex workforce solutions as required by our clients, whilst mentoring other team members. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs. Responsibilities:Partner with hiring managers & HR to define job requirements and establish recruitment strategiesComplete ownership of all requisitions, end to end processProvide complex or larger volume workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, Academy, referral and internal moves, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions CORE or through a supplierNetworking within the Defence industry building relationships with the customer and external marketplaceEnsure that there is a diverse talent pipeline for future hiring needs and future skills, engaging with our central recruitment function and insights team. Working closely with client HR, senior leadership team and/or hiring communitiesMentor less experienced team members, sharing knowledge where appropriateTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment process and make improvements if necessaryStay up to date with industry trends and best practices in recruitment and share with team membersManage and maintain relationships with client key stakeholders, HR, hiring communities and the senior management team (SLT)Required on client site 1-2 days per week Skills, Knowledge & Attributes:Several years' experience working as part of a RPO or internal talent acquisition teamSolutions experience, RPO, contingent workers, upskilling solutionsKnowledge and experience of working in the Defence industryConnections and relationships with the external market, candidates and clientsAwareness and understanding of the Defence clearance requirements, talent pools and candidate attraction and engagement modelsEngagement and management of customer senior leadership teams (SLT)Excellent communicator with ability to build strong, long-lasting influential relationshipsStrong commercial awareness and ability to positively impact profitabilityHighly effective in managing and prioritising workloadGood commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision makingGood analytical skills to aid problem solvingExcellent level of written and verbal communication skills At ManpowerGroup, we value a growth mindset, honesty, transparency, and a commitment to delivering exceptional results. Join us in shaping the future of recruitment excellence and contributing to our dynamic and collaborative work environment.If you are ready to take on a challenging and rewarding role, where your skills and expertise will make a significant impact, we invite you to explore this opportunity further. Take the next step in your career journey with ManpowerGroup and be part of a team dedicated to driving success through talent and innovation.
Senior Client Business Partner
England
| Permanent
| Negotiable
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Bristol
| Permanent
| Negotiable
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Client Business Partner
Bristol
| Permanent
| Negotiable
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We look forward to hearing from you.
Client Business Partner
Bristol
| Permanent
| Negotiable
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We look forward to hearing from you.
Senior Recruiter - RPO
Bristol
| Permanent
| Negotiable
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Senior Recruiter - RPO
Bristol
| Permanent
| Negotiable
Senior Recruiter - Agency or RPO experience preferredDue to an exciting new RPO win, Talent Solutions are seeking Senior Recruiters to join it's RPO Centre of Recruitment Excellence. You'll play a pivotal role in delivering top talent to niche sectors while meeting and exceeding key performance indicators (KPIs). As a strategic business partner to our clients, you'll collaborate closely with stakeholders to understand their needs and ensure a seamless recruitment process. If you thrive in a fast-paced environment and have a passion for driving results, we want to hear from you. What will you be doing?Develop and Implement Innovative Recruitment Strategies:· Utilize data analytics and industry insights to identify emerging recruitment trends and opportunities.· Implement creative sourcing techniques such as social media recruitment, networking events, and referral programs to attract passive candidates.· Continuously evaluate and optimize recruitment strategies based on performance metrics and feedback from stakeholders.Proactively Build and Maintain Talent Pools and Communities:· Identify key talent segments within the industry and create targeted talent pools based on specific skill sets, experience levels, and career aspirations.· Engage with potential candidates through networking events, online forums, and industry associations to foster long-term relationships and trust.· Regularly communicate with talent pools to provide updates on job opportunities, industry insights, and career development resources.Act as a Strategic Business Partner to Hiring Managers:· Develop strong relationships with hiring managers to gain a deep understanding of their business objectives, team dynamics, and talent requirements.· Act as a subject matter expert on recruitment best practices, market trends, and competitive intelligence to inform hiring decisions and talent strategies.· Serve as a trusted advisor to hiring managers, offering insights and recommendations to optimize recruitment outcomes and drive business success.Maintain Regular Communication with Clients:· Establish clear communication channels with clients to provide regular updates on recruitment activities, candidate pipelines, and sourcing strategies.· Schedule regular check-in meetings with clients to review recruitment progress, address any concerns or challenges, and align on recruitment priorities.· Collaborate with clients to gather feedback on recruitment processes, candidate experiences, and market insights, and use this feedback to continuously improve recruitment strategies and outcomes.Track and Analyse Recruitment Metrics and KPIs:· Regularly review recruitment metrics and KPIs with stakeholders to assess performance against targets, identify trends, and prioritize areas for improvement.· Conduct root cause analysis to understand factors influencing recruitment outcomes, such as candidate sourcing channels, interview processes, and offer acceptance rates. Experience required:- Min of 2 years agency, RPO or inhouse end to end recruitment experience- Proven capability sourcing niche skills across Tech, Finance or Corporate functions.- Strong knowledge of recruitment tools and techniques, including applicant tracking systems (ATS) and sourcing platforms.- Excellent communication and interpersonal skills, with the ability to build relationships with candidates and clients. Why us?- Hybrid working, two days works in our high spec offices.- Fantastic career progression with clear development pathways.- Outstanding learning and development programmes.- Industry leading bonus schemes.- Flexi benefits - PMI, Dental, Travel Insurance Critical Illness and more- Start on 24 days holidays, rising to 27 days. Plus birthday off- Purchase up to 5 working days additional holiday upon completion of probation period- Generous family friendly entitlements- Competitive pension with contributions increasing through length of service- Save As You Earn with the opportunity to purchase shares at a reduced price- Employee discounts with ManpowerGroup Rewards which offers a huge range of discounted shopping and rewards with all the major retailers If this sounds like the opportunity for you, apply now!