TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non-technical outsourcing, outplacement, auditing, and consultancy.
TAPFIN are the market leaders in MSP - the specialist outsourcing division of ManpowerGroup.
TAPFIN has identified the need for a Programme Manager to support the operational process and delivery of TAPFIN managed service solutions to a specific client. The Programme Manager will be responsible for supporting the Programme Director and Team to deliver a service driven culture, ensuring SLAs and key objectives are met.
The Programme Manager is responsible for a Team of direct reports who manage the contingent worker workforce, Statement of Work and outsourced requirements. They should work within the employment policies of Manpower Group Solutions; they are also responsible for the recruitment and continuing development of their teams to ensure that they drive high performance and deliver against all MSP objectives, KPI's and SLAs.
Key Responsibilities:
Team Management
Responsible for team management including performance, development, training, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team
Line management of Programme Professionals and Support Team Manager
Responsible for developing an extremely motivated team-working environment by engendering team spirit. Ensure regular 1-2-1s are undertaken, along with Team Meetings to enhance performance.
Responsible for ensuring individual targets and also team targets are met.
Responsible for effectively handling conflict, controlling performance and discipline issues effectively and earns the respect of those around you. You will lead the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards.
Responsible for developing strong internal relationships with Programme Professionals to ensure productive and long-term relationships and exceptional standards of service delivery
Pro-active resourcing planning with the onsite teams
Communication Management
Interface with key stakeholders, and facilitate communication channels between recruiting managers and the delivery team
Update and transfer of all information regarding the contingent workforce
Development of the clients employment brand I reputation
Responsible for developing and maintaining all reporting and management tools/ reports for internal and external use.
Able to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation
Responsible for supporting appropriate communications internally and feeding back account status and progress to Programme Director
Attend management, client and project calls to support the success of the Programme.
Programme Management
Overall responsibility for delivery of the SLAs and KPIs of your Team
Support Serviceline Remedy (Query Resolution) ensuring it is kept up to date, acting accordingly on results and findings and reducing ticket volumes.
Responsible for developing strong client relationships across all business areas including HR. procurement, finance and business line managers. External you will support the Programme Director in developing high level partnership relationships with external suppliers, vendors and consultancies
Support the Programme Director in the strategic vision and development of the MSP programme
Responsible for identifying continuous improvement
Support the Programme Director in managing the strategic relationships with all partners including technology providers, recruitment suppliers, consultancies, and vendors, including undertaking Supplier reviews
Ensure compliance at all stages of the recruitment process
Responsible for issue management and resolution
Development and maintenance of reporting
Support Programme Director on special projects as necessary
Able to handle complex situations and effectively negotiate potential issues of areas of conflict, facilitating a 'win-win' situation.
Essential Key skills and experience
Established career within a Managed Service Programme, Staffing Industry, Managed Service Provider
Strong people management experience with proven team management skills.
Understanding of recruiting SLA's and KPIs and experience in driving a team to achieve.
Ability to drive performance in others
Strong understanding of the temporary worker models and legislation (both AW and SOW)
Target driven and results focused - with a track record of delivering against objectives
Experience of managing complex situations through to resolution
Must be able to liaise and influence at a high level and be positive, decisive, driven and forward thinking
Ability to manage in changing environments and work in virtual teams
Able to deliver work on time to a consistently high standard
Good Project Management and organisational skills
Ability to analyse data and prepare feedback to present.
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
RPO Recruitment Careers at Talent Solutions - Talent Community
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RPO Recruitment Careers at Talent Solutions - Join Our Talent CommunityAre you a recruiter with 1-5 years of agency experience in engineering, technology, or corporate functions?Ready to move into an RPO delivery-focused role with world-class clients and a people-first culture? We'd love to hear from you.At Talent Solutions, we're more than a workplace, we're a community of growth. We offer flexibility, career development, and the chance to thrive with global brands. Whether you're based in Bristol, Altrincham, or elsewhere in the UK, we want to connect with you. Why Join Our Talent Community?· Be the first to hear about new RPO recruitment opportunities· Get insights into life at Talent Solutions, our career pathways, and team culture· Receive relevant updates-no spam, just helpful info from our experts What We're Looking For· Experience recruiting in agency settings, ideally for engineering, tech, or corporate roles· Strong relationship-building and client management skills· A results-driven mindset and passion for success· Adaptability in a fast-paced, people-first environment· A collaborative spirit and excellent communication What You Can Look Forward To (When the Time Is Right)· Work with exclusive, world-class clients· Competitive salary and uncapped commission· Clear career progression and development pathways· Ongoing training, coaching, and support· A diverse, inclusive culture where everyone belongs· Flexible benefits and wellbeing support About Talent SolutionsWe're a global leader in workforce solutions, delivering over 250 RPO programmes annually. From attraction to onboarding, our scalable, flexible solutions help clients meet their most complex workforce challenges.Working at Talent Solutions means joining a team that values innovation, inclusion, and impact. We partner with some of the biggest household names to deliver recruitment excellence.We welcome interest from all backgrounds and are committed to creating an inclusive workplace where everyone thrives.We get people. And together, we'll shape our future.Join our Talent Community today-whether you're in Bristol, Altrincham, or anywhere across the UK.
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Additionally, you will be responsible for ensuring compliance, supporting clients' requirements, and managing worker welfare once placements are made.Core ResponsibilitiesUnderstand client needs and provide recruitment adviseAdvertise roles, source candidates and ensure complianceManage candidate submissions and coordinate interviewsOversee candidate onboarding and initial supportMaintain regular check-ins with clients and address concernsConduct onsite visits and communicate updates to clients and candidatesClient EngagementProvide expert advice on role specifications, industry trends, and recruitment strategiesOffer consultative services on advertising and candidate engagementLiaise with clients regarding the submission process, providing clear communication around CVs, interviews, and rolesConfidently present candidates to clients, highlighting their skills and suitabilityConduct regular onsite visits to clients, ensuring the workforce is aligned with client expectationsAct as a key communication channel between candidates and clients regarding pay reviews, legislative changes, and other relevant discussionsVacancy ManagementAdvertise roles confidently, utilizing AI tools to craft compelling job advertsWork with the Team Manager to review advertising strategies and evaluate their effectivenessArrange and schedule interviews between clients and candidates, ensuring both parties are well-preparedMonitor contract end dates and ensure timely discussions with clients for assignment extensionsCandidate ManagementProactively source candidates using various platforms, ensuring candidates meet compliance requirementsComplete full candidate registrations, eligibility checks, and verify required documentationConduct initial screening interviews to assess suitability for rolesServe as the main point of contact for candidates to ensure their first day and week go smoothlyHandle employee issues such as sickness, return-to-work processes, performance conversations, grievance handling, and mental health-related adaptationsSkills / Experience RequiredProven experience in a recruitment or talent acquisition role, ideally in a consultative capacityStrong interpersonal and communication skills with the ability to build and maintaining relationships with both clients and candidatesConfidence in adverting roles and leveraging AI tools to enhance job advertisementAbility to the manage the end-to-end recruitment process, including candidate sourcing, registration, compliance and placementStrong organizational skills with the ability to juggle multiple tasks and meet deadlines.Understanding of compliance regulations and the ability to carry out eligibility checksKnowledge of the employment market and the ability to provide clients with market insights and adviceComfort with onsite client visits and addressing employee welfare concerns About Brook Street: Brook Street PSR is one of the largest suppliers of administration and clerical contingent workers to Public Sector organisations across the UK.Central government, non-departmental public bodies, arm's length bodies and executive agencies. We know the structure. We know the pressure. We know how to deliver.We're a proud partner on the Public Sector Resourcing (PSR) framework, trusted to handle all administration and clerical hiring across government. On any day, we manage up to 11,000 contingent workers across the Public Sector. Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Throughout your career at Brook Street, you will be expected to demonstrate living our standards as detailed below.Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
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Cardiff
| Permanent
| Negotiable
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Additionally, you will be responsible for ensuring compliance, supporting clients' requirements, and managing worker welfare once placements are made.Core ResponsibilitiesUnderstand client needs and provide recruitment adviseAdvertise roles, source candidates and ensure complianceManage candidate submissions and coordinate interviewsOversee candidate onboarding and initial supportMaintain regular check-ins with clients and address concernsConduct onsite visits and communicate updates to clients and candidatesClient EngagementProvide expert advice on role specifications, industry trends, and recruitment strategiesOffer consultative services on advertising and candidate engagementLiaise with clients regarding the submission process, providing clear communication around CVs, interviews, and rolesConfidently present candidates to clients, highlighting their skills and suitabilityConduct regular onsite visits to clients, ensuring the workforce is aligned with client expectationsAct as a key communication channel between candidates and clients regarding pay reviews, legislative changes, and other relevant discussionsVacancy ManagementAdvertise roles confidently, utilizing AI tools to craft compelling job advertsWork with the Team Manager to review advertising strategies and evaluate their effectivenessArrange and schedule interviews between clients and candidates, ensuring both parties are well-preparedMonitor contract end dates and ensure timely discussions with clients for assignment extensionsCandidate ManagementProactively source candidates using various platforms, ensuring candidates meet compliance requirementsComplete full candidate registrations, eligibility checks, and verify required documentationConduct initial screening interviews to assess suitability for rolesServe as the main point of contact for candidates to ensure their first day and week go smoothlyHandle employee issues such as sickness, return-to-work processes, performance conversations, grievance handling, and mental health-related adaptationsSkills / Experience RequiredProven experience in a recruitment or talent acquisition role, ideally in a consultative capacityStrong interpersonal and communication skills with the ability to build and maintaining relationships with both clients and candidatesConfidence in adverting roles and leveraging AI tools to enhance job advertisementAbility to the manage the end-to-end recruitment process, including candidate sourcing, registration, compliance and placementStrong organizational skills with the ability to juggle multiple tasks and meet deadlines.Understanding of compliance regulations and the ability to carry out eligibility checksKnowledge of the employment market and the ability to provide clients with market insights and adviceComfort with onsite client visits and addressing employee welfare concerns About Brook Street: Brook Street PSR is one of the largest suppliers of administration and clerical contingent workers to Public Sector organisations across the UK.Central government, non-departmental public bodies, arm's length bodies and executive agencies. We know the structure. We know the pressure. We know how to deliver.We're a proud partner on the Public Sector Resourcing (PSR) framework, trusted to handle all administration and clerical hiring across government. On any day, we manage up to 11,000 contingent workers across the Public Sector. Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Throughout your career at Brook Street, you will be expected to demonstrate living our standards as detailed below.Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.