Technical Administrator

HR Coordinator - Coventry

HR Coordinator | Coventry | Hybrid WorkingDue to our continued expansion an opportunity has become available to join this established and prestigious global organisation. Are you looking for the next stage in your HR career? We are currently recruiting for an HR Coordinator to work help assist with coordinating recruitment in a fast-paced environment, where no two days are the same. Based out of Coventry the role offers a hybrid working model. Job Summary As the Recruitment Operation Technical Lead, you will be responsible for all administration processes across the onsite/offsite recruitment administration team, ensuring a high touch service is consistently delivered whilst overseeing the adherence to contractual SLA's/KPIs for all administrative tasks within the account.In the role of the Recruitment Administration Technical Lead, you will oversee all processes relating to: Interview SchedulingAssessment FacilitationContract GenerationHR Administration and Ticket Management including Allocation and Help Desk supportOnboarding Compliance and Documentation ManagementThe role will also include being the SME in terms of supporting the clients audit processes, so they adhere to demonstrating a robust recruitment process is managed.What are we looking for?Relevant administrative, human resource and/or recruitment contract admin experienceExperience with working within a complex RPO or in-house recruitment teamsExperienced in two or more of the following areas of SME with the ability to build SME knowledge and best practice within all functional streams i.e., Contracts, Interview and Assessments, HR Tickets, Role Allocation, governance, and control of the administration functionsConfident in presenting and leading Assessment Centres when requiredExperience in Data Protection protocolsAbility to read, analyse and interpret general business information such as, business emails, corporate and client communications, work templates.Excellent Attention to detail to ensure Accuracy levels meet legal and company policies and standardsAbility to excel in achieving accuracy service levelsAbility to build effective relationships with RPO teamAbility to communicate effectively with others and remain adaptable and flexible in your approach and working styleAbility to navigate within the various Technology systems including and ATS systems i.e., Success FactorsPrimary Job FunctionsCompliance/Audit and Document Management- Enter and maintain candidate information into applicant tracking system as required- Create, file, and maintain filing system- Database maintenance- Support compliance Queries- Support auditing activitiesContract Generation - Work closely with the Recruitment teams to ensure contract timescales are met- Utilise the contract decision tools to develop and accurately build written contracts to send to a candidate- Utilise the Success Factors system effectively- Ensure all documents sent out are 100% accurateOnboarding Activity- Complete the post hire verification (PHV) document for new starters.- Ensure the PHV accurately reflects the required fields on SAP- Liaising with RDC's when required- Support with day 1 on-boardingScheduling Interviews & manager support- Interview scheduling for face to face and telephone interviews- Processing feedback and taking the required actions to progress candidates- Guiding managers through recruitment barriers such as Success Factors, room bookings- Arrange travel and accommodation for DFT candidatesOffers- Work closely with the Recruitment teams to ensure offer timescales are met- Utilise the Success Factors system effectively- Ensure all offers are processed correctly and with 100% accuracyAdministration tasks related to the RPO- Open background checking case- Generation of management reports- Supporting any manual workarounds and effectively tracking the completion of activities- Effective participation in Audits- Regular update/training to keep up to date on changes to contracts- Work with clients PRE team to ensure compliance- Manage Email inboxes Support additional recruitment process e.g., visa and relocation process- Capacity planning with CoRE teams to ensure that workload is managed within the contractual SLA/KPIs- Review and update Manpower documentation for Induction, disaster recovery, mobile phone allocation- Work with CoRE on continuous improvements relating to onboarding and contract generation or other areas surrounding the support of the operational delivery within the RPO.So, what's in it for you?Generous and flexible company benefitsHybrid working policy with a hybrid model of home and office working for those that want itWork the ethical way - Join a business that has been named one of the world's most ethical for twelve years running!Benefit from award winning learning and trainingGain access to hundreds of opportunities across ManpowerGroup each yearWork for a business that believes in work/life balance

Recruitment Account Coordinator

Recruitment Account CoordinatorJob Description Job PurposeWorking in the Bristol centre of excellence, the Account Coordinator will work closely with the CoRE RPO team to ensure the smooth running of the account.Responsibilities:GeneralLiaising with managers regarding new vacancies and requirementsEngaging with the CoRE recruitment team about those vacanciesPreparing CVs for presentation to the client and ensuring quality levels are sufficient for client inspection.Booking interviews with client/candidates as requiredProcessing offers from hiring managers and relaying relevant information to the CoRE recruitment teams and candidatesEngaging with the hiring managers to confirm offer acceptance or negotiate as requiredLiaising with the Talent Solutions Ops Manager and CoRE recruitment team to ensure delivery to the clientResponding to hiring managers and HR with queries regarding candidatesSupporting the Ops Manager in reporting requirementsAny other duties commensurate with the post as directed by the appropriate team leader or Manager.On boarding and complianceMaintain offer tracker (format TBC) and use this to help with Purchase Orders, invoices, etc.Record Keeping and AdministrationKeeping the excel database/or Workday updated with all new roles released, CV's submitted, interviews arranged and offers madeUse the in-house CMS/ATS systems to coordinate vacancies and ensure this is updated in real timeMaintain and update Client KPI & SLA spreadsheets.Gathering information for monthly, quarterly and annual reviewsCompiling ad hoc reports for Talent Solutions and Wipro stakeholders around SLA performance as requestedPerson SpecificationQualificationA-Levels or degree level qualification or suitable office experienceExperienceExperience in a customer focused role dealing with internal and external stakeholders, with demonstrable potential to progress further into the businessExperience of working in a high volume, fast paced environment.Skills, Knowledge & AttributesExcellent computer skills such as Excel, Outlook and other MS Office applicationGood reasoning skillsExcellent telephone skillsAbility to project professionalism and personality over the phone and face to face.Networking skills.Basic negotiation skills.Some technical knowledge would be beneficialCapabilitiesOrganised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectivesEngaging and authentic - easily and effectively engages people, uses strong communication skills to build and maintain trusting relationships.Great connector - being able to see and create connections and possibilities for candidates, clients, and ourselves.Be accountable. Able to always deliver on commitments

Administrator

Recruitment Programme AdministratorLocation: SouthamptonJob PurposeExperis is a ManpowerGroup business dedicated to connecting talented individuals with businesses across all industries. Working with over 80 percent of the Fortune Global 500 and deploying more than 38,000 skilled professionals every day, Experis combines local knowledge and personal insight with global resources to ensure maximum access to professional opportunities. This is an exciting opportunity for to work as a Recruitment Programme Administrator for one of Experis's key strategic clients. This role bridges the gap between business needs, business wants and service delivery. By instilling a professional set of values, attitudes and standards you will drive up service levels, ensuring that the business and the team know what great looks like. This role will be aligned to a business area supporting on all aspects of administration and will be required to work cross SBUs during peak period, holiday and sickness cover. Key Responsibilities:Recruitment and Contract ManagementOwn the on boarding process for Experis Direct sourced candidates, including Employed Consultants and Train 2 Fit and Payrollers and Referral candidates; assisting the RPP and PSC with WO creation and liaising with Experis delivery teams and contractor care.Process extensions within the VMS tool - taking ownership for all workers via Experis regardless of source type (excluding suppliers).Monitor WOs currently going through the approval process, including requesting approvals and working with the Recruitment Business Partners (RBP) and Junior Recruitment Business Partners (JunRBP) to ensure all WOs are approved prior to start dateAccurately maintain the Fieldglass VMS including WO creation for all workers via the programme other than those via the clients supply chain (Tier 1 & 2 suppliers), supporting the RPCs during peak/busy timesAccurately manage data and status for workers on a shared trackerRun and manage the incomplete timesheet report prior to month end, working closely with all suppliers and contractors to ensure all time is submitted and approved prior to month end deadlineCoordinate and action amendments identified in weekly reports, as distributed by Projects & Improvements Manager, ensuring actions to be completed by other team members are complete within the required timeframeResponsible for ensuring all required on/off-boarding activities are conducted, including leaver surveys as contractually agreed.Ensure all changes are update in a timely manner, across account.General Support Maintain weekly and monthly reports as necessaryManage day to day workloads to ensure SLAs are metCoordination of client furloughs, including communication and process managementDistribute worker, manager and supplier survey formats and data; coordinated by P&OM.Work with Finance Teams regarding invoice queries, approvals and rate changes as requiredEnsure team SharePoint portal is kept up to date and SubCo team have easy access to all required documentationEffectively monitor and respond to all correspondence, emails and post received ensuring actions are completed within SLAEnsure all transactions carried out, are in accordance with the current legislation (Data Protection Act)Delegate tickets to relevant team members within SMAX tool; actioning and responding promptly to tickets assigned to youSuggest continuous improvement ideas to ensure the efficiency of the toolManage error logs in timely manner to ensure errors do not affect recruitment or invoice runsAssist in additional tasks as required to ensure the smooth running of the SubCo programme; including special Projects as needed and any other Adhoc duties as assigned by managerRequirements:A can do, will do attitude and a good work ethic, natural credibility demonstrated through enthusiasm & energySelf-starter - able to work independently off site and contribute as part of the Experis SubCo team, with a flexible nature and willingness to do tasks outside of job description as requiredDrive to learn, succeed and get it rightOrganisational skills with the ability to time manage and prioritise tasks: working to strict deadlines with changing objectivesAccustomed to working within a busy environment, while maintaining a meticulous eye for detail and accuracyConfidence when liaising with clients, candidates and suppliersPlans ahead & organises both self and others effectively; manages priorities to achieve deadlines (internal and external), including the ability to multi-task, highly organised with good time management skillsLiterate in a variety of MS packages, including Excel, Word and OutlookExperience of working with e-Recruitment and VMS technology, would be highly advantageous

Administrator

Recruitment Programme AdministratorLocation: AltrinchamJob PurposeExperis is a ManpowerGroup business dedicated to connecting talented individuals with businesses across all industries. Working with over 80 percent of the Fortune Global 500 and deploying more than 38,000 skilled professionals every day, Experis combines local knowledge and personal insight with global resources to ensure maximum access to professional opportunities. This is an exciting opportunity for to work as a Recruitment Programme Administrator for one of Experis's key strategic clients. This role bridges the gap between business needs, business wants and service delivery. By instilling a professional set of values, attitudes and standards you will drive up service levels, ensuring that the business and the team know what great looks like. This role will be aligned to a business area supporting on all aspects of administration and will be required to work cross SBUs during peak period, holiday and sickness cover. Key Responsibilities:Recruitment and Contract ManagementOwn the on boarding process for Experis Direct sourced candidates, including Employed Consultants and Train 2 Fit and Payrollers and Referral candidates; assisting the RPP and PSC with WO creation and liaising with Experis delivery teams and contractor care.Process extensions within the VMS tool - taking ownership for all workers via Experis regardless of source type (excluding suppliers).Monitor WOs currently going through the approval process, including requesting approvals and working with the Recruitment Business Partners (RBP) and Junior Recruitment Business Partners (JunRBP) to ensure all WOs are approved prior to start dateAccurately maintain the Fieldglass VMS including WO creation for all workers via the programme other than those via the clients supply chain (Tier 1 & 2 suppliers), supporting the RPCs during peak/busy timesAccurately manage data and status for workers on a shared trackerRun and manage the incomplete timesheet report prior to month end, working closely with all suppliers and contractors to ensure all time is submitted and approved prior to month end deadlineCoordinate and action amendments identified in weekly reports, as distributed by Projects & Improvements Manager, ensuring actions to be completed by other team members are complete within the required timeframeResponsible for ensuring all required on/off-boarding activities are conducted, including leaver surveys as contractually agreed.Ensure all changes are update in a timely manner, across account.General Support Maintain weekly and monthly reports as necessaryManage day to day workloads to ensure SLAs are metCoordination of client furloughs, including communication and process managementDistribute worker, manager and supplier survey formats and data; coordinated by P&OM.Work with Finance Teams regarding invoice queries, approvals and rate changes as requiredEnsure team SharePoint portal is kept up to date and SubCo team have easy access to all required documentationEffectively monitor and respond to all correspondence, emails and post received ensuring actions are completed within SLAEnsure all transactions carried out, are in accordance with the current legislation (Data Protection Act)Delegate tickets to relevant team members within SMAX tool; actioning and responding promptly to tickets assigned to youSuggest continuous improvement ideas to ensure the efficiency of the toolManage error logs in timely manner to ensure errors do not affect recruitment or invoice runsAssist in additional tasks as required to ensure the smooth running of the SubCo programme; including special Projects as needed and any other Adhoc duties as assigned by managerRequirements:A can do, will do attitude and a good work ethic, natural credibility demonstrated through enthusiasm & energySelf-starter - able to work independently off site and contribute as part of the Experis SubCo team, with a flexible nature and willingness to do tasks outside of job description as requiredDrive to learn, succeed and get it rightOrganisational skills with the ability to time manage and prioritise tasks: working to strict deadlines with changing objectivesAccustomed to working within a busy environment, while maintaining a meticulous eye for detail and accuracyConfidence when liaising with clients, candidates and suppliersPlans ahead & organises both self and others effectively; manages priorities to achieve deadlines (internal and external), including the ability to multi-task, highly organised with good time management skillsLiterate in a variety of MS packages, including Excel, Word and OutlookExperience of working with e-Recruitment and VMS technology, would be highly advantageous

Technical Recruitment Consultant

Recruitment Consultant - CoRE, ManpowerGroup Want to recruit for global, big-name clients? Interested in delivering contracts for exciting, cutting-edge industry projects? Skilled in managing recruitment lifecycles for both clients and candidates - from vacancy release right through to job offer stage? This is your opportunity to be at the heart of multi-million-pound RPO and MSP contracts. The Centre of Recruiting Excellence (CoRE), part of ManpowerGroup, delivers talent acquisition solutions on behalf of Talent Solutions, Experis and Jefferson Wells. This isn't another ordinary recruitment role: you don't have to choose between full-on candidate resourcing or 360-recruitment. Business development is not required. Interested in...? Earning serious money - AND having a healthy work-life balanceNo cold calling or PSLs… Instead, exclusive RPO and MSP assignmentsA ready-made client portfolio packed with global industry big hittersLeading the recruitment service delivery for multi-million-pound SLAsAssisting the journey of cutting-edge IT and engineering projectsHybrid working - office and home; early/late starts and finishes to suit youYour desk, your results, no daily targets - our staff are empowered and trustedRich and varied career prospects within the Manpower Group30 days' annual leave, including bank holidays - and a day off on your birthday Why us…? We embrace that, for a solution-focused recruiter hiring for specialist skills, the thrill of recruitment is from skills-shortage code-cracking and the bonus-earning rewards from realised journey mapping. At CoRE, you can focus your time and skills on collaborative recruitment journeys inclusive of hiring manager consultations, business partner liaison, and tailored proactive sourcing. Here, you can build lasting relationships and become a true recruitment partner. Combine your knack for modern networking with your ability to proactively identify and place top talent. Do you offer…? At least six months of specialist sourcing experienceDemonstrable success in engaging/placing passive candidatesSkill in using LinkedIn Recruiter and/or other sourcing toolsClient relationship building and stakeholder management experienceExamples of attracting and placing niche-skillset candidatesExperience working to targets, deadlines and/or service agreements At CoRE, ManpowerGroup, the future is yours to create. With new clients and projects always afoot, your career will be packed with potential - whether it's in a Team Leader or account management and business partner direction. If you're an ambitious, driven, and an adaptable recruiter, we look forward to hearing from you.

Specialised Technical Consultant

Recruitment Consultant - CoRE, ManpowerGroup Want to recruit for global, big-name clients? Interested in delivering contracts for exciting, cutting-edge industry projects? Skilled in managing recruitment lifecycles for both clients and candidates - from vacancy release right through to job offer stage? This is your opportunity to be at the heart of multi-million-pound RPO and MSP contracts. The Centre of Recruiting Excellence (CoRE), part of ManpowerGroup, delivers talent acquisition solutions on behalf of Talent Solutions, Experis and Jefferson Wells. This isn't another ordinary recruitment role: you don't have to choose between full-on candidate resourcing or 360-recruitment. Business development is not required. Interested in...? Earning serious money - AND having a healthy work-life balanceNo cold calling or PSLs… Instead, exclusive RPO and MSP assignmentsA ready-made client portfolio packed with global industry big hittersLeading the recruitment service delivery for multi-million-pound SLAsAssisting the journey of cutting-edge IT and engineering projectsHybrid working - office and home; early/late starts and finishes to suit youYour desk, your results, no daily targets - our staff are empowered and trustedRich and varied career prospects within the Manpower Group30 days' annual leave, including bank holidays - and a day off on your birthday Why us…? We embrace that, for a solution-focused recruiter hiring for specialist skills, the thrill of recruitment is from skills-shortage code-cracking and the bonus-earning rewards from realised journey mapping. At CoRE, you can focus your time and skills on collaborative recruitment journeys inclusive of hiring manager consultations, business partner liaison, and tailored proactive sourcing. Here, you can build lasting relationships and become a true recruitment partner. Combine your knack for modern networking with your ability to proactively identify and place top talent. Do you offer…? At least six months of specialist sourcing experienceDemonstrable success in engaging/placing passive candidatesSkill in using LinkedIn Recruiter and/or other sourcing toolsClient relationship building and stakeholder management experienceExamples of attracting and placing niche-skillset candidatesExperience working to targets, deadlines and/or service agreements At CoRE, ManpowerGroup, the future is yours to create. With new clients and projects always afoot, your career will be packed with potential - whether it's in a Team Leader or account management and business partner direction. If you're an ambitious, driven, and an adaptable recruiter, we look forward to hearing from you.

Data Administrator - Southampton - £22k

Data AdministratorOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to addressdifferent talent challenges.Key ResponsibilitiesSupport with answering queries from Hiring Managers, Suppliers & Workers within 24 hoursOffer 1st line support for all queries and ensure that they are acknowledged, investigated, and resolved within agreed timescalesAny queries unable to be resolved locally, manage escalations to relevant helpdeskSupport data analyst with changes as well as the creation and collation of regular management reporting. Run adhoc reports as and when requiredManages day to day and schedule reports requestsSupport with enhancing the recruitment tool of choice in line with the client's requirements, including integration's and low-level configuration requestsInputting data with high levels of accuracy and attention to detailAdmin role tasks in VMS recruitment toolSetting up new users; Timesheet approvers / Hiring Managers, sending out guidanceProviding support to all users of Fieldglass when issues or queries arise, escalating to Fieldglass when unable to resolveWeekly, monthly, Quartey & adhoc reportingAssist with uploading weekly hours for payroll, including re-uploading of timesheets when new rates need to be captured and billedUploading backdated / loyalty bonus' for areas of the businessProviding support / actioning bigger changes within Fieldglass (for example movement to SAP, pension changes, BU rate changes) About youWhat are we looking for?Previous experience in a customer focused environmentPositive communicator with excellent telephone manner and the confidence to deal with sometimes challenging internal and external stakeholdersProven self-motivated individual who thrives in a fast-paced environment and possess a strong attention to detailAbility to prioritise and organise workload effectivelyFlexible attitude and adaptable to change with a helpful 'can do' approachStrong IT Skills including Outlook, Word & ExcelAbility to multi-task and to thrive under pressureProblem solving abilities and logical thinkingProactive, analytical approach to problem solving and the ability to see a project through from inception to completionDeliver effective, clear & concise reporting whilst constantly reviewing how we report to our client. Monitoring of the global Reporting Mailbox and actioning requests within SLA timelinesContinually reviewing process to look for insights & improvementsHigh competence with data management, manipulation, and validationA willingness to gain new knowledge (via training and on-the-job learning) relating specifically to the VMS applicationAbility to understand and clearly document requirements and any other materials required by a project e.g. UAT testing scripts, or User support documentation Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.Please click apply for immediate consideration

Data Administrator - Southampton - £22k

Data AdministratorOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to addressdifferent talent challenges.Key ResponsibilitiesSupport with answering queries from Hiring Managers, Suppliers & Workers within 24 hoursOffer 1st line support for all queries and ensure that they are acknowledged, investigated, and resolved within agreed timescalesAny queries unable to be resolved locally, manage escalations to relevant helpdeskSupport data analyst with changes as well as the creation and collation of regular management reporting. Run adhoc reports as and when requiredManages day to day and schedule reports requestsSupport with enhancing the recruitment tool of choice in line with the client's requirements, including integration's and low-level configuration requestsInputting data with high levels of accuracy and attention to detailAdmin role tasks in VMS recruitment toolSetting up new users; Timesheet approvers / Hiring Managers, sending out guidanceProviding support to all users of Fieldglass when issues or queries arise, escalating to Fieldglass when unable to resolveWeekly, monthly, Quartey & adhoc reportingAssist with uploading weekly hours for payroll, including re-uploading of timesheets when new rates need to be captured and billedUploading backdated / loyalty bonus' for areas of the businessProviding support / actioning bigger changes within Fieldglass (for example movement to SAP, pension changes, BU rate changes) About youWhat are we looking for?Previous experience in a customer focused environmentPositive communicator with excellent telephone manner and the confidence to deal with sometimes challenging internal and external stakeholdersProven self-motivated individual who thrives in a fast-paced environment and possess a strong attention to detailAbility to prioritise and organise workload effectivelyFlexible attitude and adaptable to change with a helpful 'can do' approachStrong IT Skills including Outlook, Word & ExcelAbility to multi-task and to thrive under pressureProblem solving abilities and logical thinkingProactive, analytical approach to problem solving and the ability to see a project through from inception to completionDeliver effective, clear & concise reporting whilst constantly reviewing how we report to our client. Monitoring of the global Reporting Mailbox and actioning requests within SLA timelinesContinually reviewing process to look for insights & improvementsHigh competence with data management, manipulation, and validationA willingness to gain new knowledge (via training and on-the-job learning) relating specifically to the VMS applicationAbility to understand and clearly document requirements and any other materials required by a project e.g. UAT testing scripts, or User support documentation Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.Please click apply for immediate consideration

Data Administrator - Southampton - £22k

Data AdministratorOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to addressdifferent talent challenges.Key ResponsibilitiesSupport with answering queries from Hiring Managers, Suppliers & Workers within 24 hoursOffer 1st line support for all queries and ensure that they are acknowledged, investigated, and resolved within agreed timescalesAny queries unable to be resolved locally, manage escalations to relevant helpdeskSupport data analyst with changes as well as the creation and collation of regular management reporting. Run adhoc reports as and when requiredManages day to day and schedule reports requestsSupport with enhancing the recruitment tool of choice in line with the client's requirements, including integration's and low-level configuration requestsInputting data with high levels of accuracy and attention to detailAdmin role tasks in VMS recruitment toolSetting up new users; Timesheet approvers / Hiring Managers, sending out guidanceProviding support to all users of Fieldglass when issues or queries arise, escalating to Fieldglass when unable to resolveWeekly, monthly, Quartey & adhoc reportingAssist with uploading weekly hours for payroll, including re-uploading of timesheets when new rates need to be captured and billedUploading backdated / loyalty bonus' for areas of the businessProviding support / actioning bigger changes within Fieldglass (for example movement to SAP, pension changes, BU rate changes) About youWhat are we looking for?Previous experience in a customer focused environmentPositive communicator with excellent telephone manner and the confidence to deal with sometimes challenging internal and external stakeholdersProven self-motivated individual who thrives in a fast-paced environment and possess a strong attention to detailAbility to prioritise and organise workload effectivelyFlexible attitude and adaptable to change with a helpful 'can do' approachStrong IT Skills including Outlook, Word & ExcelAbility to multi-task and to thrive under pressureProblem solving abilities and logical thinkingProactive, analytical approach to problem solving and the ability to see a project through from inception to completionDeliver effective, clear & concise reporting whilst constantly reviewing how we report to our client. Monitoring of the global Reporting Mailbox and actioning requests within SLA timelinesContinually reviewing process to look for insights & improvementsHigh competence with data management, manipulation, and validationA willingness to gain new knowledge (via training and on-the-job learning) relating specifically to the VMS applicationAbility to understand and clearly document requirements and any other materials required by a project e.g. UAT testing scripts, or User support documentation Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.Please click apply for immediate consideration