Job reference: TA476_1641483130

UK Sales Manager

  • Location


  • Job type:


  • Sector:


  • Salary:

    Plus Bonus and excellent benefits package

  • Startdate:


  • Client:


UK Sales Manager - BPO/Contact Centre - Key Resourcing Manpower

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

The Role

Responsible for new business sales within Business Process Outsourcing (BPO) and Contact Centre Services via Manpower Key Resourcing. Develop relationships with key external and internal stakeholders to deliver and monetise profitable business.

Reporting to the Sales Director and working closely with the Operations Director & Team Member of the Manpower UK Sales Team

Key Responsibilities

New Business Development activities

  • Accountable for delivering the new business sales target for BPO and Contact Centre
  • To identify and increase new business opportunities through proactive sales channels and relationship building
  • Develop and implement added value concepts and services with new clients, focusing on higher value solutions
  • Increase the number of new customers for Manpower Key Resourcing within BPO and Contact Centre, with individual deal size to be more than £200k annualised GP
  • Achieve minimum expected monthly KPI numbers - Driving high levels of new business activity (phone, Teams, Mail, LinkedIn, events, networking)
  • Identifying and developing relationships with a wide range of stakeholders
  • Networking throughout the market to identify new client targets and customers
  • Meeting with Key Stakeholders face-to-face to educate, sell and promote new business through presentations and analysis
  • Develop sales campaigns with marketing to drive new business, by planning and delivering multiple campaigns
  • Drive the monetisation of new wins for Key Resourcing
  • Maintain and develop relationships with Clients through regular and structured contact to establish on-going needs
  • Foster close relationships with group SMB teams and Key Resourcing operational teams
  • Pass lower GP spend leads to the relevant group sales lead
  • Ensuring that the appropriate financial sign off processes are in place and adhered to for all opportunities
  • Prepare monthly, quarterly, and annual reporting / forecasts
  • All sales related activities to be updated and managed on Microsoft Dynamics
  • Ensure compliance with Company, client, and legislative requirements
  • Comply with the Company's Business Ethics and standards of excellence

Key Experience

  • Pro-actively seeks opportunities to attract and win new clients
  • Strong levels of new business activity - sales meetings, mail, Teams, visits, LinkedIn
  • Monitor's performance to deliver against objectives/ deadlines / targets
  • Networking and sales 'opener'. Builds wide and effective networks of contacts inside and outside the organisation
  • Worked closely with the group, including the central teams, branch networks, marketing, and operations teams
  • Puts the client first - demonstrates a commitment to meeting clients' requirements and expectations
  • Articulate communicator, developed negotiation and persuasion skills
  • Works in a systematic, structured way, plans and manages own time effectively
  • Track record in delivery wins and profitable sales in the BPO / Contact Centre marketplace
  • Upholds the group values and behaves with integrity towards clients and prospects
  • Sets high standards of behaviour and performance for self and others
  • Makes rational commercially sound business judgements from available information
  • Produces innovative new ideas/approaches/ insights

Our Commitment

At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Disability Confident

ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.

Mental Wellbeing

As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.

Reasonable Adjustments

If you feel you require any reasonable adjustments to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.

For more information or to apply for this role please contact

About Manpower

Manpower logo

At Manpower, you’ll support clients by providing a responsive and professional service that helps them access in-demand talent when they need it. Manpower is looking for bright, results-focused individuals at every level – junior, experienced and expert recruiters or career changers. If you have entrepreneurial spirit and experience in a customer-facing role, you can almost certainly find your dream recruitment post with Manpower. We’re all about fast-paced, friendly regional offices with high street footfall. Whatever your current position, we would like to hear from you.