Delivery Recruitment Consultant - Resourcer

Recruitment Consultant

Recruitment ConsultantLocation: Bridgend - FT in the officeSalary: Up to £28,000 plus uncapped commission and benefits Driving licence and own car essential Discover your career with purpose at Manpower.Do you have experience in sales or recruitment? Ready for your next opportunity in a global organisation with clear career growth pathways? Are you passionate about building strong client relationships, driving business growth, and specialising in Driving or Logistics. Manpower is looking for a driven Recruitment Consultant to join our Bridgend team in Wales. This is your chance to build a desk in Driving or Logistics sector, become a subject-matter expert, and make a real impact-while enjoying uncapped earnings and a clear path to progression. About the roleAs a Recruitment Consultant, you'll be part of a high-performing team specialising in permanent and temporary staffing. You'll connect top talent with growing organisations, delivering tailored recruitment solutions that help businesses thrive. Key responsibilities:Drive revenue growth through business development and sales - your success will directly influence your earningsDeliver bespoke staffing solutions, becoming an expert in your specialismManage the full recruitment lifecycle - sourcing, screening, and placing candidatesBuild and maintain strong relationships with both clients and candidateExceed targets and KPIs in a fast-paced, target-driven environment Who we're looking forSales professionals with a proven track record of hitting targetsRecruiters seeking structured progression and higher earningsConfident communicators who can build relationships and influence decisionsResilient, driven, and motivated by a fast-paced environment.Full UK driving licence and own vehicle required (for client visits) Why join us?At Manpower, we're committed to your growth and success. Whether you're an experienced recruiter or new to the industry, we provide the tools and support to help you thrive. What we offer:Uncapped earning potential: Competitive salary, commission, and performance bonusesCareer progression: Clear pathways to Senior Consultant and beyondA high-performance culture: Recognition, rewards, and a collaborative, driven team that celebrates your achievementsComprehensive training: Master the art of recruitment, even if you're new to itWork-life balance: 24 days' holiday (rising to 27), your birthday off, and early finish Friday each monthHealth & wellbeing benefits: Flexible benefits for private medical, dental, gym memberships, and more. About ManpowerManpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 16th time-reinforcing our commitment to doing business the right way.We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. Apply now and build a meaningful career with Manpower.

Recruitment Consultant

Manpower is pleased to be recruiting for a Recruitment Consultant to join our team in Acton.In this role, you will specialise in either permanent or temporary staffing solutions. Your primary responsibility will be to proactively identify and build relationships with businesses seeking growth and help them secure top talent. You will also develop strong connections with current and future candidates to ensure successful placements. About ManpowerManpower is a global leader in workforce solutions, connecting talent to meaningful work for over 70 years. We partner with organisations of all sizes to provide recruitment expertise and innovative staffing solutions. Our mission is to help businesses thrive by finding the right people and to help individuals achieve their career ambitions. At Manpower, we value diversity, inclusion, and continuous development, creating an environment where everyone can succeed. Key ResponsibilitiesBecome a Subject Matter Expert in your chosen market vertical by researching and understanding client industries, strategies, work culture, and recruitment practices.Use sales, business development, marketing, and networking techniques to position Manpower as a supplier of choice, winning new business and building a strong client portfolio.Develop multiple relationships within existing clients to grow opportunities and maintain long-term partnerships.Leverage social media for market research, client engagement, job advertising, candidate attraction, and relationship building.Headhunt passive talent and approach suitable candidates who are currently employed.Utilise candidate databases to match candidates to client vacancies.Manage the end-to-end recruitment process: reviewing applications, shortlisting, qualifying candidates, and preparing CVs for submission.Brief candidates on job responsibilities, salary, and benefits, and organise interviews while providing timely feedback.Negotiate salaries and rates with clients and candidates.Provide market insights on salaries, pay rates, training, and career progression.Work towards and exceed individual and team targets.Ensure compliance with recruitment policies and legal guidelines.Continuously review recruitment strategies to improve effectiveness. Experience & Skills RequiredStrong drive, determination, and resilience.High levels of motivation and passion for recruitment.Ability to maintain focus and demonstrate a growth mindset.Excellent communication and relationship-building skills. Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition. How to ApplyIf you're ready to take the next step in your recruitment career, apply now by clicking the link below.

RPO Recruitment Careers at Talent Solutions - Talent Community

RPO Recruitment Careers at Talent Solutions - Join Our Talent CommunityAre you a recruiter with 1-5 years of agency experience in engineering, technology, or corporate functions?Ready to move into an RPO delivery-focused role with world-class clients and a people-first culture? We'd love to hear from you.At Talent Solutions, we're more than a workplace, we're a community of growth. We offer flexibility, career development, and the chance to thrive with global brands. Whether you're based in Bristol, Altrincham, or elsewhere in the UK, we want to connect with you. Why Join Our Talent Community?· Be the first to hear about new RPO recruitment opportunities· Get insights into life at Talent Solutions, our career pathways, and team culture· Receive relevant updates-no spam, just helpful info from our experts What We're Looking For· Experience recruiting in agency settings, ideally for engineering, tech, or corporate roles· Strong relationship-building and client management skills· A results-driven mindset and passion for success· Adaptability in a fast-paced, people-first environment· A collaborative spirit and excellent communication What You Can Look Forward To (When the Time Is Right)· Work with exclusive, world-class clients· Competitive salary and uncapped commission· Clear career progression and development pathways· Ongoing training, coaching, and support· A diverse, inclusive culture where everyone belongs· Flexible benefits and wellbeing support About Talent SolutionsWe're a global leader in workforce solutions, delivering over 250 RPO programmes annually. From attraction to onboarding, our scalable, flexible solutions help clients meet their most complex workforce challenges.Working at Talent Solutions means joining a team that values innovation, inclusion, and impact. We partner with some of the biggest household names to deliver recruitment excellence.We welcome interest from all backgrounds and are committed to creating an inclusive workplace where everyone thrives.We get people. And together, we'll shape our future.Join our Talent Community today-whether you're in Bristol, Altrincham, or anywhere across the UK.

Recruitment Advisor - Bristol

Job Title: Recruitment Advisor Location: Bristol - Hybrid working Salary: Base Salary & Monthly BonusDiscover Your Personal Best.Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.Do you have a passion for helping people and a knack for staying organised?We're seeking an enthusiastic and detail-oriented Recruitment Advisor to join our team in Bristol. In this role, you'll gain valuable experience across the entire recruitment process, helping connect top talent with our established clients. This is your chance to launch a rewarding career in recruitment with a leading workforce solutions provider, with no prior experience required!Key Responsibilities:Delivery ​Managing the end-to-end recruitment process for all internal and direct applicants whilst providing excellent customer and client service.​Undertake candidate telephone interviews in order to identify and qualify them for vacancies.​Preparing CVs ready for submission to ensure quality and accuracy.​Receiving and providing CV feedback to candidates. ​Booking and preparing candidates for interviews.​Debriefing candidates and clients after interviews.​Presenting offers to candidates and agreeing terms and conditions.​Working within the delivery timescales as agreed with the client.​Act as a flexible resource supporting other key clients and functions during changes in demandAdministration​Maintaining detailed candidate and client records in line with GDPR.​Managing the candidate's progression through appropriate systems​Ensuring that any client/vacancy requirements are adequately recorded.Recording key KPI information including CV submissions, interviews arranged and placements.​Formatting CVs​General​Attend regular training workshops to improve knowledge and skills ​Maintain strong lines of communication with recruitment business partners and other internal and external stakeholders​Behave in a positive manner towards colleagues, clients and candidates​Undertake all duties to the best of your ability in a timely manor​Ensure that own areas of work are serviced and covered thoroughly and efficiently​Any other ad hoc duties when requiredExperienced requiredExperience in a customer/client focused role, with demonstrable potential to progress within ManpowerGroup​Confident, enthusiastic, polite and personable.​Ability to be organised and manage multiple tasks.​Excellent customer service experience.​Excellent written communication​Clear verbal communication and good telephone skills (basic sales, negotiation, message handling, service).Excellent IT skills including previous experience of Outlook, Word, Excel and the ability to learn new systems and processes quickly.​Excellent administration skills Why us? Hybrid working, two days works in our high spec offices.Fantastic career progression with clear development pathways.Outstanding learning and development programmes.Industry leading bonus schemes.Flexi benefits options- PMI, Dental, Travel Insurance Critical Illness and moreStart on 24 days holidays, rising to 27 days. Plus, birthday offPurchase up to 5 working days additional holiday upon completion of probation periodGenerous family friendly entitlementsCompetitive pension with contributions increasing through length of serviceSave As You Earn with the opportunity to purchase shares at a reduced priceEmployee discounts with ManpowerGroup Rewards which offers a huge range of discounted shopping and rewards with all the major retailersAbout us:Global leaders in workforce solutions and strategies.Our clients need to be agile and innovative to survive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. We offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management. We get people. And together, we'll shape our future.We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.We can only consider candidates who reside in the United Kingdom and hold full right to work.We get people and together we'll shape our future. Apply now.

Recruitment Business Partner

Recruitment Business PartnerLocation: Plymouth (Onsite) Salary: Competitive + Market-Leading Bonus SchemeWhy Join Us?Start your next chapter with a role that offers more than just a job. Here's what you'll enjoy:Exclusive Opportunity: Work with a major, stable defence client in a white-labelled capacity, building strong relationships and delivering real impact.Competitive Rewards: Attractive salary, quarterly bonus scheme, and generous annual leave, including your birthday off.Future-Proof Benefits: A pension plan that grows with your length of service.Health & Wellbeing: Access to a flexible benefits fund covering private medical insurance, dental care, gym memberships, health screenings, and more.Family-Friendly Support: Inclusive policies and an employee assistance programme.Extra Perks: Monthly early-finish Fridays, discounted share purchase options, volunteering opportunities, recognition awards, and exclusive retail and leisure discounts via Tastecard and ManpowerGroup Rewards.About the RoleAs a Recruitment Business Partner, you'll be at the heart of delivering tailored workforce solutions for our clients in a fully client-facing capacity. You'll partner with senior stakeholders to build strong, diverse talent pipelines, ask the right questions, and design recruitment strategies aligned with business objectives. This role is perfect for someone who thrives in ambiguity, embraces curiosity, and brings a consultative mindset to every interaction. You'll spec candidates, ensure visibility of top talent, and present innovative, solution-based approaches while managing processes, milestones, and KPIs to deliver exceptional results.What You'll Be DoingPartner with hiring managers to define job requirements and recruitment strategies.Deliver workforce solutions, including direct sourcing, supplier management, and candidate engagement.Oversee selection processes, negotiate offers, and secure candidate acceptance.Build and maintain talent pipelines for future hiring needs.Track and analyse recruitment metrics to improve strategies.Ensure a positive candidate experience throughout the process.Stay ahead of industry trends and best practices.Manage relationships with key stakeholders.What We're Looking ForRecruitment experience, ideally in blue-collar, industrial, engineering, or defence sectors.Proven ability to manage contingent labour or high-volume contractor recruitment.Comfortable in a fast-paced, on-site operational environment.Experience with third-party suppliers, rate negotiation, and performance management.Strong stakeholder engagement skills, including face-to-face relationship building.Familiarity with compliance-heavy or safety-critical environments.Problem-solving mindset-curious and solution-oriented.Understanding of workforce planning and placement tracking.About UsWe're global leaders in workforce solutions, helping organisations navigate an unpredictable landscape with agility and innovation. From Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions, we deliver world-class talent strategies. For 16 years running, we've been recognised as one of the world's most ethical companies-a reflection of our commitment to integrity, transparency, and inclusion.We welcome applications from all suitably qualified individuals regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer, and we're happy to discuss flexible working.Applicants must reside in the UK and hold full right to work.We get people and together, we'll shape the future. Apply now.

Recruitment Business Partner

Recruitment Business PartnerLocation: Plymouth (Onsite) Salary: Competitive + Market-Leading Bonus SchemeWhy Join Us?Start your next chapter with a role that offers more than just a job. Here's what you'll enjoy:Exclusive Opportunity: Work with a major, stable defence client in a white-labelled capacity, building strong relationships and delivering real impact.Competitive Rewards: Attractive salary, quarterly bonus scheme, and generous annual leave, including your birthday off.Future-Proof Benefits: A pension plan that grows with your length of service.Health & Wellbeing: Access to a flexible benefits fund covering private medical insurance, dental care, gym memberships, health screenings, and more.Family-Friendly Support: Inclusive policies and an employee assistance programme.Extra Perks: Monthly early-finish Fridays, discounted share purchase options, volunteering opportunities, recognition awards, and exclusive retail and leisure discounts via Tastecard and ManpowerGroup Rewards.About the RoleAs a Recruitment Business Partner, you'll be at the heart of delivering tailored workforce solutions for our clients in a fully client-facing capacity. You'll partner with senior stakeholders to build strong, diverse talent pipelines, ask the right questions, and design recruitment strategies aligned with business objectives. This role is perfect for someone who thrives in ambiguity, embraces curiosity, and brings a consultative mindset to every interaction. You'll spec candidates, ensure visibility of top talent, and present innovative, solution-based approaches while managing processes, milestones, and KPIs to deliver exceptional results.What You'll Be DoingPartner with hiring managers to define job requirements and recruitment strategies.Deliver workforce solutions, including direct sourcing, supplier management, and candidate engagement.Oversee selection processes, negotiate offers, and secure candidate acceptance.Build and maintain talent pipelines for future hiring needs.Track and analyse recruitment metrics to improve strategies.Ensure a positive candidate experience throughout the process.Stay ahead of industry trends and best practices.Manage relationships with key stakeholders.What We're Looking ForRecruitment experience, ideally in blue-collar, industrial, engineering, or defence sectors.Proven ability to manage contingent labour or high-volume contractor recruitment.Comfortable in a fast-paced, on-site operational environment.Experience with third-party suppliers, rate negotiation, and performance management.Strong stakeholder engagement skills, including face-to-face relationship building.Familiarity with compliance-heavy or safety-critical environments.Problem-solving mindset-curious and solution-oriented.Understanding of workforce planning and placement tracking.About UsWe're global leaders in workforce solutions, helping organisations navigate an unpredictable landscape with agility and innovation. From Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions, we deliver world-class talent strategies. For 16 years running, we've been recognised as one of the world's most ethical companies-a reflection of our commitment to integrity, transparency, and inclusion.We welcome applications from all suitably qualified individuals regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer, and we're happy to discuss flexible working.Applicants must reside in the UK and hold full right to work.We get people and together, we'll shape the future. Apply now.

Principal Talent Acquisition Partner

Talent Solutions are thrilled to be hiring for a Principal Talent Acquisition Partner based in Bristol.The Principal Talent Acquisition Partner is responsible for managing full-cycle hiring processes, driving delivery excellence, and mentoring recruitment teams. This role combines deep expertise in sourcing niche talent, stakeholder engagement, and data driven strategy to support complex client environments. The Principal TAP not only owns requisitions and delivers hires but also influences recruitment strategy and contributes to continuous improvement across the RPO program. The Principal TAP will often collaborate with sourcing specialists and may guide others informally, contributing to the overall success of the RPO delivery model.Key AccountabilitiesDesign and execute recruitment strategies aligned with client business objectives.Manage requisitions from intake to offer, ensuring adherence to SLAs and KPIs.Source and engage candidates with rare and in-demand skills using creative and data informed methods.Owns recruitment for senior or highly specialised roles, critical projects, or high-volume, business critical hiring initiatives.Conduct market research and leverage analytics to optimise sourcing and hiring outcomes.Act as the primary point of contact for stakeholders within a designated function or business area. Build and maintain strong, trusted relationships with hiring managers and HR partners, providing guidance on workforce planning, market insights and talent strategy.Manages multi-stakeholder recruitment processes with increased visibility and accountability.Provide stakeholders with market intelligence, salary benchmarking, and competitor insight to support strategic hiring decisions. Advise on talent trends and pipeline development to address current and future workforce needs.Build consultative relationships with hiring managers, HR, and client stakeholders.Provide strategic guidance on recruitment processes, sourcing options, and market trends.Deliver exceptional candidate experiences through clear communication and support.Schedule regular check-in meetings with clients to review recruitment progress, address any concerns or challenges, and align on recruitment priorities.Engage and manage a 3rd party supply chain where needed to ensure roles that require additional support receive it.Track supplier performance and ensure quality checks and processes are in place and performance is high, whilst ensuring process is followed.Track and analyse recruitment metrics to identify areas for improvement.Present recruitment performance data, metrics, and insights within their assigned function or business area.Conduct root cause analysis and implement data-driven solutions.Collaborate with internal teams and supply chain partners to ensure quality and compliance.Share workforce insights and recruitment expertise across platforms.Stay abreast of industry trends and attend relevant events to promote employer brand.Translate workforce intelligence into actionable recommendations for clients.Coach and mentor Talent Acquisition Partners and Talent Associate PartnersOversee quality of delivery and mitigate risks to account health and client satisfaction.Manages Multi-Scope or Multi Region stakeholder processes with higher visibility and strategic influence. (Multi-Scope or Multi-Region - Covers several business units, countries, or brands.)Designs recruitment strategies; leads complex or critical hiring initiativesIncreased GP per FTE/Higher financial KPI targetsRequired Experience & SkillsMinimum 5 years of full-cycle recruitment experience (RPO or in-house).Proven success sourcing talent across Engineering, IT, Finance or Corporate functions.Experience leading or mentoring recruitment teams in complex environments.Proficiency with ATS, CRM and sourcing platforms.Nice to HavesExperience in strategic workforce planning or talent intelligence.Exposure to supplier management and vendor performance tracking.Familiarity with recruitment marketing and employer branding.Participation in industry events or professional networks.Observable Skills & BehaviorsDrives for Results: Achieves ambitious goals and thrives in fast-paced environments.Learns and Adapts: Embraces change and seeks continuous improvement.Solves Problems: Uses data and judgment to make sound decisions.Focuses on Clients and Candidates: Builds trust and delivers exceptional service.Communicates Effectively: Clear, persuasive, and professional in all interactions.Provides Proactive Support: Mentors others and fosters development.Collaborates to Win: Works effectively across teams and functions.Unleashes Human Potential: Develops high-performing teams and promotes growth.Disciplined Execution: Maintains focus and accountability to deliver results.Our StandardsClarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do and builds on our successes.

Talent Acquisition Team Lead - RPO

Talent Acquisition Team Lead - RPOLocation: London (Hybrid) Salary: Competitive + Market-Leading Bonus SchemeReady to lead while staying hands-on?We're looking for a Talent Acquisition Team Lead to join our RPO delivery team. This is a hybrid role where you'll balance 50% leadership with 50% hands-on recruiting, giving you the opportunity to coach and inspire others while remaining close to delivery.You'll lead a team of 3-4 Talent Partners, manage your own requisitions, and partner with clients to influence talent strategies. If you're passionate about operational excellence, stakeholder engagement, and driving innovation in recruitment, this is your chance to make a real impact.Your Impact - Recruitment Delivery & Strategic Projects (≈50%)Manage a personal portfolio of requisitions, ensuring speed, quality, and an outstanding candidate experience.Conduct recruitment briefings, oversee pipelines, and guide the full recruitment lifecycle.Use market intelligence and workforce trends to advise clients on talent strategy and workforce planning.Drive strategic initiatives such as process optimisation, employer branding campaigns, talent pipeline development, recruitment technology adoption, candidate experience improvements, and diversity hiring programs.Monitor and report on performance metrics (time-to-fill, candidate satisfaction, funnel activity) and use data insights to identify opportunities for improvement.Your Leadership - Team Oversight & Coaching (≈50%)Lead and inspire a team of 3-4 Talent Partners, fostering collaboration, accountability, and inclusion.Conduct weekly one-on-ones and team meetings to review priorities, address challenges, and celebrate successes.Coach and mentor team members on recruiting best practices, tools, and technologies.Oversee team performance against KPIs and SLAs, removing blockers and mitigating risks to account health.Champion process consistency and continuous improvement, defining and documenting best practices to enhance efficiency and quality.Drive adoption of recruitment technologies and digital tools, ensuring measurable ROI.Partner with Programme Managers and Directors to align delivery strategy, share insights, and contribute to client business reviews (MBRs/QBRs).What We're Looking ForProven experience in recruitment leadership (RPO or in-house).Proven experience within financial services, specifically insurance.Ability to balance team management with hands-on delivery.Strong stakeholder management and influencing skills.Data-driven mindset with a focus on KPIs and operational excellence.Adaptability and agility in a fast-paced environment.Key CompetenciesStrong organisational and prioritisation skills to balance leadership and delivery responsibilities.Inclusive leadership mindset that values diverse perspectives.Data-driven, analytical, and solutions-focused approach.Excellent relationship-building, communication, and influencing skills.Commitment to continuous learning, innovation, and operational excellence.Measures of SuccessConsistent achievement of individual and team KPIs/goals.High levels of engagement, enablement, and retention among team members.Positive client and candidate feedback.Demonstrated technology adoption and measurable ROI through improved efficiency and outcomes.Contribution to process optimisation and delivery innovation.Evidence of leadership growth and alignment with strategic goals.Why Join Us?Hybrid working - typically 2-3 days in client offices.Fantastic career progression with clear development pathways.Outstanding learning and development programmes.Industry-leading bonus schemes.Flexible benefits options - PMI, Dental, Travel Insurance, Critical Illness, and more.24 days holiday (rising to 27) plus your birthday off.Option to purchase up to 5 additional holidays after probation.Generous family-friendly entitlements.Competitive pension with contributions increasing through length of service.Save As You Earn scheme with discounted share purchase options.Employee discounts via ManpowerGroup Rewards - huge range of retailers and perks.About UsWe are global leaders in workforce solutions and strategies. Our clients need to be agile and innovative to thrive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. From Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management - we get people. And together, we'll shape the future.We're proud to have been voted one of the world's most ethical companies for 16 consecutive years, reflecting our commitment to integrity, transparency, and ethical business practices. We promote a diverse and inclusive community where everyone can succeed on merit. We welcome applications from all suitably qualified people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and happy to discuss flexible working.Please note: We can only consider candidates who reside in the UK and hold full right to work.We get people - and together we'll shape our future. Apply now.

Night Shift Controller

Night Service Controller Remote (occasional travel to Uxbridge) | Mix of day and night shifts Base salary of £21,500 + quarterly performance-based bonus The purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 34 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike. Core ResponsibilitiesTo provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents, safeguarding alerts, & staffing requirements across multiple sectors. This role directly contributes to the business's 24/7 client support promise & is a key component of Brook Street's risk management and emergency response strategy. Key Responsibilities:Safeguarding Business Continuity & Emergency ResponseAct as the first responder to urgent incidents, including safeguarding alerts, medical emergencies, late arrivals, & client escalationsUse sound judgement to triage incidents, escalate critical concerns to senior leaders, & ensure issues are recorded in line with company policyMaintain a calm, authoritative presence to reassure clients & candidates during high-pressure scenariosEnsure comprehensive handovers to Operations teams, including date/time-stamped summaries of all out-of-hours activity Multi Sector Service DeliveryDeliver consistent & high-quality service across three complex & regulated divisions: Business Professional, PSR, and Social CareAdapt communication & service provision depending on the sector's expectations & urgency (e.g., faster responses for social care emergencies)Apply sector-specific compliance knowledge, including safeguarding policies, vetting, right-to-work, & health and safety standards Candidate & Shift ManagementProactively manage last-minute bookings, cancellations, & redeployment's, often within tight deadlinesMaintain real-time rosters & ensure only compliant, assignment-ready candidates are placedMaximise fulfilment rates by leveraging applicant availability data & maintaining strong candidate relationshipsProvide critical shift cover in highly sensitive sectors like care homes, supported living, and public services Client Communication & Risk ManagementAct as the sole representative of Brook Street to clients during out-of-hours periodBuild confidence in Brook Street's round-the-clock capability by delivering total call resolution & excellent customer serviceDocument all client interactions in CRM systems (e.g. Bullhorn, Fieldglass) in line with SLAManage client expectations & de-escalate concerns effectively while aligning with compliance and operational policies Operational Support & Task CompletionComplete tasks referred from daytime operations such as:Sending new starter welcome packsQuality & compliance checksApplicant screening & referencingCandidate resourcing & "spec" callsEnsure all activity is logged & reported accurately to support continuity across business functions Systems & ComplianceUtilise CRM & Sector-specific platforms (e.g. Bullhorn, Fieldglass, client portals) to track, document & resolve all interactionsComplete post-shift handovers with full transparency & data accuracyFollow sector compliance protocols: DBS, right to work, security clearances & safeguardingUphold Brook Streets standard of privacy, GDPR Compliance & professional ethics Skills & CompetenciesSector Agility: Able to pivot quickly between diverse client sectors & adjust service style accordinglyCrisis Management: Quick-thinking, able to assess risk, prioritise actions, & remain calm under pressureSafeguarding Awareness: Understands the urgency & legal significance of safeguarding & wellbeing-related concernClient-Facing Professionalism: Articulate, composed, & diplomatic, even in emotionally charged or emergency situationsAttention to Detail: Precise record-keeping & accurate reporting across CRM platforms is essentialAutonomous Decision-Making: Comfortable operating independently & making business-critical decisions in real timeFlexibility: Ability to work out of standard hours, public holidays and weekends, also be on standby to cover team at short notice on an on-call basis KPI & Measures of SuccessEmergency shift fulfilment & redeployment ratesResponse & resolution time to client/candidate queriesAccuracy & detail of CRM logs & shift handoversAdherence to compliance & escalation protocolsPositive client & candidate feedback during unsociable hoursClear documentation of call trends & out-of-hours demand