The Recruitment Delivery Manager manages client success and business growth through strategic solutions at the client level. Accountable for the client P&L and SLAs, you will develop strong client relationships and collaborate with internal teams to ensure seamless service delivery. You will guide, support, and mentor the recruitment and delivery teams, monitor and report on key performance metrics, including client satisfaction, revenue targets, and client retention rates.
This role will primarily focus on supporting clients within the engineering, clean energy, and nuclear power sectors, through our RPO solutions. Your expertise will help these industries tackle their workforce challenges, ensuring they remain at the forefront of innovation and sustainability.
About Us:
Our clients need to be agile and innovative to survive in an increasingly unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex and challenging workforce needs. Together, our teams offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management.
We're more than just a workplace - we're a community of growth. Whether you're collaborating with exceptional clients, pioneering innovative solutions, gaining access to cutting-edge technology, or making flexible arrangements - we're committed to your success.
We get people. And together, we'll shape our future.
Key Responsibilities:
Responsible for overall delivery of the workforce solution to the client, proactively designing, planning, and implementing appropriate solutions to deliver against the client's needs.
Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support.
Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team.
Manages complex client situations effectively using negotiation to facilitate a 'win-win' situation.
Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you.
Leading the team setting examples in terms of effort, ability, company policy, ethics, and behaviour standards.
Responsible for maintaining account information including organisational structures, business plans and recruitment plans.
Accountable for client P&L and for achieving and meeting SLA's and KPI's as agreed with the client through effective sourcing strategies to achieve high quality and maximising self-fill.
Accountabilities:
Client Results: Directly impact brand performance and client outcomes.
Interactions: Tailor communications to client needs, persuading and recommending effectively.
Impact: Translate client vision into actionable workforce solutions.
Problem Solving: Resolve complex issues with conceptual thinking and long-term perspectives.
Knowledge Application: Leverage industry knowledge to identify new business opportunities.
Success Measures:
Meet all SLAs.
Achieve client P&L targets.
Maintain excellent client and stakeholder relationships.
Foster successful collaboration and teamwork.
Drive client retention and business growth.
Implement continuous improvement methodologies.
Efficiently resolve issues.
Lead and influence team culture positively.
Adhere to ManpowerGroup standards.
Skills and Experience:
In-depth knowledge of the engineering, clean energy experience, and nuclear power sectors.
Proven experience in client/account management.
Strong leadership and team management skills.
Effective communication and stakeholder management, especially at senior levels.
Ability to negotiate with and influence key decision makers.
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent.
Ability to understand, analyse and interpret business requirements and information i.e., demand plans, attraction channels, market insights.
Target driven and results focused.
Experience of managing complex situations through to resolution.
Must be able to liaise at a high level and be positive, decisive, driven, and forward thinking.
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage.
If you have a strong personality, can manage senior stakeholders with ease, and are passionate about driving success in dynamic industries, we'd love to hear from you. Join us at Talent Solutions and be part of a community that values growth, innovation, and collaboration.
Talent Solutions is part of ManpowerGroup, a global leader in workforce solutions and we empower our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
About Talent Solutions
About Talent Solutions
Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle. We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.
Delivery Recruitment Consultant | Competitive base salary of £23,400 + commission | Potential Hybrid working after 3 monthsAre you a self-motivated and highly competitive individual who wants to progress their career? Have you thought about working in recruitment?Recruitment uses a variety of skills including relationship building, organisation and communication.Brook Street in Liverpool is currently looking for a Delivery Recruitment Consultant to join a team of 8. Day to day duties will include candidate on boarding, client visits, client meetings, discussing recruitment needs with stakeholders as well as candidate aftercare and support once working in a role. This role would suit an enthusiastic individual from customer service and administrative background who is looking for a career change and ready to take on the world of recruitment.Life as Delivery Recruitment Consultant at Brook Street is seriously rewarding - both emotionally and financially. Our business is crammed full of experts with decades of experience, balanced by a plethora of new stars. And you could be one of them! As a Delivery Consultant you`ll receive unparalleled training and support, whilst having the opportunity to be part of a journey - building and establishing our presence via new markets and approaches.An unrivalled opportunity awaits you; we`re a $22bn multinational organisation and world leader in workforce solutions. Brook Street is one of the UK`s leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit.The roleClient visits in and around Liverpool.Relationship building with candidates and clients.Communicating with stakeholders to discuss recruitment needs.Working independently as well as within a team setting.Working towards KPI targets and deadlines.Employee in role management - dealing with candidate queriesAbsence managementCaring and supporting a large scale workforceThe benefitsA tailored programme for your learning and developmentFantastic incentivesA clearly defined career pathway with achievable promotion criteriaOpportunity to partner high-performing colleagues to develop your skillsetCareer progression opportunitiesFuture leaders programme for high performersA global organisation offering a variety of progression opportunitiesLunch clubs, annual target-hitters trip, and other team competitionsA family environment with a thriving team spirit24 days` annual leave (rising with service) plus your birthday offWork the ethical way - join a business that has been named one of the world`s most ethical for thirteen years running!Generous company benefits including private healthcare, employee discounts and many moreHybrid working optionsExperience and skills required:Experience of working within a customer focused role either face to face or telephone basedExcellent organisational skills and be able to work under pressure and to deadlinesFantastic communication skills both written and verbalMust be able to communicate with both candidates and the colleagues by telephone and emailGreat attention to detailAdaptable and willing to learnDriven and motivatedAlways be extremely personable and professional
Recruitment Resourcer
Altrincham
| Permanent
| Negotiable
Here at Experis we consider ourselves the leading premium brand in IT recruitment in the UK. We work across many expanding markets in Technology and also have non tech teams, focussing on non tech, which includes legal and public sector hiring. Our Centre of Recruitment Excellence (CoRE) is a key part of the ManpowerGroup family, working with some of the biggest brand names around. With world-class training in advanced techniques, you'll be become a highly skilled professional, equipped to work with some of the world's most prestigious brands. Why work with us?Whilst working as a Resourcer, enjoy these perks:24 days annual leave, plus bank holidays and your birthdayHybrid working - 2 days in the office per weekNo sales, cold calling or PSLs… Instead, exclusive RPO and MSP assignmentsSales Competition monthly and quarterly prize fund for Contract and PermanentOpportunity to join our Highflyers quarterly lunch and drinks hosted by your CoRE Manager or DirectorAnnual bonus of £1,500 for our high achieversEmployee recognition local rewards for employees 'going the extra mile'. Rewards include duvet days, early finishes, extended lunchesPlus, many other flexible and additional benefits Job descriptionAs a Resourcer, you will have the following responsibilities: Candidate attraction and sourcing via search and match technologyManaging all recruitment activity via our internal CRM systemConsistent delivery of quality CVs within SLAs, aiming for efficiency ratio of 3:2:1Offer and on-boarding management independently with no supervision required, managing, and closing complicated candidate objections and demonstrate substantial capability of managing offers, rates, and skills negotiation with hiring managersTalent pipelining when not working within a hiring windowCreate positive relationships with candidates, asks, listens, and builds connections to gain market insight, information, leads and referralsActing as Delivery POC for client/Account Teams, chasing CV and interview feedbackUnderstand and keep up to date with market trends, information, key movers, and projects to ensure high level conversations with candidates and to drive their own market knowledgeTake market information to your network via social media to drive inbound candidate engagement and networking opportunities Skills/ qualifications neededWe are looking for candidates with the following skills: Desired previous experience in either legal, public sector or business servicesConfident in head hunting rather than sole reliance on application generationClient relationship building and stakeholder management experienceAwareness of personal brand and impact across the businessDemonstrable success in engaging/placing passive candidatesSkilled in using sourcing toolsSkilled in attracting and placing candidatesExperience working to targets, deadlines and/or service agreements If you're an ambitious, driven, and an adaptable person, we look forward to hearing from you! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Tech Resourcer
Altrincham
| Permanent
| £23000 - £24000 per annum
Tech Resourcer - Altrincham - Hybrid working About us Here at Experis we consider ourselves the leading premium brand in IT recruitment in the UK. We work across many expanding markets, from Business Transformation and Cyber Security to Enterprise Applications and Cloud & Infrastructure. With world-class training in advanced techniques, you'll be become a highly skilled professional, equipped to work with some of the world's most prestigious brands. Why work with us?Whilst working as a Resourcer, enjoy these perks: 24 days annual leave, plus bank holidays and your birthdayHybrid working - 2 days in the office per weekNo sales, cold calling or PSLs… Instead, exclusive RPO and MSP assignmentsSales Competition monthly and quarterly prize fund for Contract and PermanentOpportunity to join our Highflyers quarterly lunch and drinks hosted by your CoRE Manager or DirectorAnnual bonus of £1,500 for our high achieversEmployee recognition local rewards for employees 'going the extra mile'. Rewards include duvet days, early finishes, extended lunchesPlus, many other flexible and additional benefits Job descriptionAs a Resourcer, you will have the following responsibilities: Candidate attraction and sourcing via search and match technologyManaging all recruitment activity via our internal CRM systemConsistent delivery of quality CVs within SLAs, aiming for efficiency ratio of 3:2:1Offer and on-boarding management independently with no supervision required, managing, and closing complicated candidate objections and demonstrate substantial capability of managing offers, rates, and skills negotiation with hiring managersTalent pipelining when not working within a hiring windowCreate positive relationships with candidates, asks, listens, and builds connections to gain market insight, information, leads and referralsActing as Delivery POC for client/Account Teams, chasing CV and interview feedbackUnderstand and keep up to date with market trends, information, key movers, and projects to ensure high level conversations with candidates and to drive their own market knowledgeTake market information to your network via social media to drive inbound candidate engagement and networking opportunities Skills/ qualifications neededWe are looking for candidates with the following skills: Desired previous experience in TechConfident in head hunting rather than sole reliance on application generationClient relationship building and stakeholder management experienceAwareness of personal brand and impact across the businessDemonstrable success in engaging/placing passive candidatesSkilled in using sourcing toolsSkilled in attracting and placing candidatesExperience working to targets, deadlines and/or service agreements If you're an ambitious, driven, and an adaptable person, we look forward to hearing from you!
Recruitment Marketing Manager
London
| Permanent
| plus, Bonus Scheme
Recruitment Marketing Manager - Nationally (Remote)Discover Your Personal Best.Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.In this role, you will be responsible for developing and managing creative marketing campaigns for multiple RPO clients, with the aim of attracting the best talent in the market. You will require proven experience in budget management, exceptional stakeholder management experience, project management skills, and a creative flair to develop inspired campaigns that leverage the client's employer brand and diversity, equality, and inclusion strategies.As a Recruitment Marketing team, we are passionate about delivering fresh ideas and robust attraction strategies that deliver results. We have created an inclusive culture where you can bring your true self to work. One, where your voice is heard, and your success is celebrated. You will receive all the help and support so you can realise your full potential.What the role involves: Develop creative marketing strategies, sell in your ideas, manage the campaign development and activation and report on candidate attraction campaigns for volume and non-volume experienced hires.Senior stakeholder management (up to board level), both internally and externally with clients.Working with our creative studio, develop eye catching and inspiring creative campaigns that bring the roles on offer to life.Work with our media partners (OME) in developing impactful media campaigns that deliver results.Act as the employer brand guardian for all comms, digital assets, and marketing collateral.Budget management including spend, reporting and delivering ROI.Advise and lead on campaigns that leverage the client's diversity, equality, and strategy for the business areas under your remit.Project management of candidate attractions campaigns that you run.Who we're looking for: Exceptional senior stakeholder management with proven experience with internal and client stakeholders.Proven ability to develop strategic plans to solve complex recruitment challenges.Excellent presentation skills with the ability to persuade and convince senior stakeholders.An all-rounded recruitment marketing Manager with a solid grasp of the latest marketing trends and principles.Proven experience in budget management with a good level of commercial awareness.Ability to project manage multiple attraction campaigns.Technical expertise, understanding of the media landscape and comfortable with dataA creative individual who is self-motivated and strives for excellence.Agile and flexible as you may be called to support other clients, campaigns, or projects outside your day-day.What you'll receive: 24 days annual leave + 8 days bank holiday and a day off on your birthday.Competitive salary and annual company bonus.Remote working, a hybrid of office and home.Ability to grow your career with access on demand training.Work for a global brand with values at its core, voted as one of the world's most ethical companies 14 years in a row.About us: Global leaders in workforce solutions and strategiesOur clients need to be agile and innovative to survive in an increasingly unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex and challenging workforce needs. Together, our teams are able to offer everything from Recruitment Process Outsourcing (RPO) through to Managed Service Provider (MSP) solutions and world-class talent management.We get people. And together, we'll shape our future.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Recruitment Consultant
Ashford
| Permanent
| Up to £25000 per annum + Training, Commission, Benefits
Recruitment Consultant Ashford, Kent TN. - (free parking on site)Based in the office Monday - Friday (no weekends).Full training offered + Commission OTE and company benefits! Please note: Having a vehicle / transport is a MUST due to client visits weekly. Having experience in sales or recruitment is needed. JOB PURPOSE:This role is a full 360 Recruitment position with a balance of account management and new business on the manufacturing vertical. This will be temp and permanent recruitment (mix of both).As a Recruitment Consultant within Manpower, you'll be expected to develop your abilities to a senior level and maximise market opportunities. Working within a robust candidate and client network you will be responsible for building and maintaining a strong rapport with clients and placing talent into vacancies. KEY RESPONSIBILITIES:Drive the Manpower business and managing the 360 desk.Proactively build your profile and personal brand on social channels including LinkedIn to maximise candidate selectionSource candidates effectively using various platformsGenerate new client relationships through a variety of methodsMeet or exceed revenue targets through both new and existing clients.Offer a 360 sales solution to your client to show end to end client engagementUse sales, business development, marketing techniques and networking to attract businessUse market data and insights to approach clients in a consultative manner with a high level of service and added value.Represent the company and brand as a subject matter and market expert on face-to-face client meetings.Coach more junior consultants showing consistency in behaviours and levels of performance against targets. SKILLS / EXPERIENCE:Strong accountability for owning and developing the talent pool, with a long-term view of helping them build their careersAn exceptional ability to listen, consult and understand client needsArticulates themselves clearly and confidentlyAble to win business be it working on warm or cold leadsFinancially driven and wants to earn great commission! BENEFITS:Amazing training, coaching and development opportunities and generous company benefits!Early Friday finishes once a month!!A career path with is clearly identified and achievableWork the ethical way - Join a business that has been named one of the world's most ethical for twelve years running! PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Recruitment Consultant
Peterborough
| Permanent
| Uncapped Commission, Benefits
Recruitment Consultant |Trainee to Senior Level | Competitive Base Salary + Uncapped Commission | PeterboroughAre you an experienced Recruitment Consultant with a proven track record of success in winning your clients and reaching targets? Or maybe you are a self-motivated individual with valuable experience within sales and customer service? Maybe you are a recent graduate who is looking to kickstart their career within a rewarding field?We are looking for driven and ambitious individuals to join our winning team in Brook Street to help us continue build our brand. If you want to work for one of the UK's most recognised recruitment brands, keep reading.Life as a recruiter at Brook Street is seriously rewarding - both emotionally and financially. Our business is crammed full of experts with decades of experience, balanced by a plethora of new stars. And you could be one of them! As a Recruitment Consultant you'll receive unparalleled training and support, whilst having the opportunity to be part of a journey - building and establishing our presence via new markets and approaches. Brook Street is one of the UK's leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit. The roleBusiness development calls and client meetings - you will build up your own client base by following cold and warm leads.Candidate marketing - you will source, screen, and engage with candidates, booking them in for interviews with your clients and providing excellent customer service at all times.Building strong relationships with clients and candidates alikeDeveloping your personal online brandWorking to achieve targetsBecome an expert within your specialist fieldThe benefitsA tailored programme for your learning and developmentA clearly defined career pathway with achievable promotion criteriaOpportunity to partner high-performing colleagues to develop your skillsetUncapped commission structureFuture leaders programme for high performersA global organisation offering a variety of progression opportunitiesLunch clubs, annual target-hitters trip, and other team competitionsA family environment with a thriving team spirit24 days' annual leave (rising with service) plus your birthday offWork the ethical way - join a business that has been named one of the world's most ethical for thirteen years running!Generous company benefits including private healthcare, employee discounts and many moreHybrid working options in selected branchesThe personAn experienced Recruitment Consultant who has worked in any market, or a sales-driven individual who is looking to get into recruitment.A proven biller in either a temporary or permanent recruitment position or track record in sales and business developmentA strong work ethic and hunger to learnAmbition, drive, and a money motivated attitudeFirst class communication skillsInterested?Click apply, submitting an up-to-date CV. We look forward to hearing from you.At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.We can only consider candidates who reside in the United Kingdom and hold full right to work.
Recruitment Consultant - £40K-£50K OTE
Acton
| Permanent
| £26000 - £31000 per annum + Training + Bonus + Company benefits
Recruitment Consultant Do you love networking with clients?Are you someone who loves to travel and build relationships?Do you love the office banter and working in a supportive team setting?THIS MAY BE THE ROLE FOR YOU! Acton, Greater London.Hours flexible. Based in the office Mond - Friday (no weekends)Full training offered + OTE. ** Please note: Having a vehicle / transport is a MUST due to client visits. ** OVERALL AIM:To develop strong relationships with associates and clients to ensure a strong fulfilment rate on all orders. To manage a portfolio of talent; attract, upskill, retain, build long term relationships, so that we have job-ready qualified talent for our clients on a continuous basis. This will be working on the transport / logistics desk. Mixture of temp and perm recruitment. We are looking for someone with strong sales experience, friendly personality and resilient in nature! JOB DUTIES:Developing multiple relationships within existing clients to ensure growth of opportunities and to ensure we're building strong and lasting relationships.Using social media to conduct market research, identify and engage with clients, advertise positions, attract candidates and build relationships with clientsUsing talent databases to match the right person to the client's vacancy.Receiving and reviewing applications, managing interviews and short-listing candidates for the client.Qualifying candidates and checking their suitability before submitting their details to the clientMarket mapping, visiting clients and maximising sales and networking prowess.Preparing CVs and correspondence to forward to clients in respect of suitable applicantsOrganising interviews and providing feedback SKILLS / EXPERIENCE:Strong accountability for owning and developing the talent pool and maximising salesAn exceptional ability to listen, consult and understand client needsArticulates themselves clearly and confidentlyAble to win business be it working on warm or cold leadsFinancially driven and wants to earn great commission BENEFITS / WHY WORK FOR US?Amazing training, coaching and development opportunities and generous company benefits!Early Friday finishes once a month!!A career path with is clearly identified and achievableWork the ethical way - Join a business that has been named one of the world's most ethical for twelve years running! Please apply today and one of the team will be in touch to discuss further! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Account Manager
City of London
| Permanent
| £40000 - £50000 per annum + Training + Bonus
Account Manager Office based in City of London, Canary Wharf.Hybrid, flexible pattern.Full training offered + Commission OTEUsual office hours 9-5.30pm Mond - Friday. PURPOSE OF THIS ROLE: The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts. KEY RESPONSIBILITIES:Build and maintain strong, long-lasting relationships with assigned clients.Serve as the key point of contact for customer inquiries, issues, and escalations.Management of outplacement referral queries and new client set up forms and project implementation documents.Understand customer needs and objectives to help them achieve their goals.Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.Identify cross selling opportunities.Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right ManagementDevelop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.Ensure DSO and NO PO levels are reduced through proactive management of aged debt.Advocate for the customer internally, championing their needs and priorities.Stay informed about industry trends and best practices in customer success and share insights with the team.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal. SKILLS REQUIRED: Proven experience in a customer-facing role, such as customer success, account management, or sales.Strong communication and interpersonal skillsExcellent problem-solving skills, with a proactive and solution-oriented approach.Ability to work independently and collaboratively in a fast-paced environment.A can-do attitude focused on Account plan objectives and RM strategic goals. PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Account Manager
London
| Permanent
| £40000 - £50000 per annum + Training + Bonus
Account Manager Office based in City of London, Canary Wharf.Hybrid, flexible pattern.Full training offered + Commission OTEUsual office hours 9-5.30pm Mond - Friday. PURPOSE OF THIS ROLE: The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts. KEY RESPONSIBILITIES:Build and maintain strong, long-lasting relationships with assigned clients.Serve as the key point of contact for customer inquiries, issues, and escalations.Management of outplacement referral queries and new client set up forms and project implementation documents.Understand customer needs and objectives to help them achieve their goals.Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.Identify cross selling opportunities.Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right ManagementDevelop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.Ensure DSO and NO PO levels are reduced through proactive management of aged debt.Advocate for the customer internally, championing their needs and priorities.Stay informed about industry trends and best practices in customer success and share insights with the team.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal. SKILLS REQUIRED: Proven experience in a customer-facing role, such as customer success, account management, or sales.Strong communication and interpersonal skillsExcellent problem-solving skills, with a proactive and solution-oriented approach.Ability to work independently and collaboratively in a fast-paced environment.A can-do attitude focused on Account plan objectives and RM strategic goals. PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.