The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts.
KEY RESPONSIBILITIES:
Build and maintain strong, long-lasting relationships with assigned clients.
Serve as the key point of contact for customer inquiries, issues, and escalations.
Management of outplacement referral queries and new client set up forms and project implementation documents.
Understand customer needs and objectives to help them achieve their goals.
Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.
Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.
Identify cross selling opportunities.
Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.
Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.
Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right Management
Develop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.
Ensure DSO and NO PO levels are reduced through proactive management of aged debt.
Advocate for the customer internally, championing their needs and priorities.
Stay informed about industry trends and best practices in customer success and share insights with the team.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal.
SKILLS REQUIRED:
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Strong communication and interpersonal skills
Excellent problem-solving skills, with a proactive and solution-oriented approach.
Ability to work independently and collaboratively in a fast-paced environment.
A can-do attitude focused on Account plan objectives and RM strategic goals.
PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH!
At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
About Manpower
About Manpower
At Manpower, you’ll support clients by providing a responsive and professional service that helps them access in-demand talent when they need it. Manpower is looking for bright, results-focused individuals at every level – junior, experienced and expert recruiters or career changers. If you have entrepreneurial spirit and experience in a customer-facing role, you can almost certainly find your dream recruitment post with Manpower. We’re all about fast-paced, friendly regional offices with high street footfall. Whatever your current position, we would like to hear from you.
Regional Recruitment ManagerLocation: Birmingham, based in the office FTAll Applicants MUST DRIVE The Regional Recruitment Manager is responsible for Manpower's UK brand delivery within a designated region of the UK for Convenience temporary and permanent business across all verticals within the Manpower specialisms - driving, logistics, manufacturing and ancillary, you will be expected to maximise GP opportunity throughout your client base in each of these core areas. You will lead a dedicated team of consultants focused on delivering temporary workforce solutions to both national accounts and retail business. Your dedicated team may be made of pure 360 retail consultants along with pure delivery consultants that have separate focus driving a high ROI. The region will be managed from one central office with your consultant team being based within this with the wider geography of regional responsibility. Key Responsibilities: Sales:Ensures strong business mix of Manpower SpecialismsActively leads business development through the teamMeets clients and drives new business opportunity across all verticals Strategy:Translates, implements and drives strategy as set by the Head of StaffingInfluences strategy through active feedbackDelivers regional goals as set by the Head of staffing in line with wider strategy Collaboration:Performance accountabilityWorks with the Operational excellence team to drive efficient businessWorks with the head of driving to maintain logistics footprint and ensure legal compliance People:Builds a diverse talent pipelineCoach direct reports to build capabilityCreates time for wider team that enables a coaching environment to focus and achieve performance expectationsA "One Manpower" mind-set is critical - you will be collaborating with peers across the brands and support functions to drive successful outcomes across the wider business. You will also be directly responsible for implementing the Manpower brand strategy and ensuring alignment across your peer group developing your area of responsibility with a corporate mind-set. You will demonstrate flexibility and agility, embracing corporate initiatives and gaining support and followership from your teams, and will adopt digital recruitment strategies, ensuring your teams are using up to date and relevant channels to recruit for our clients Self-Development:Develops relationships across front and back office and ManpowerGroup brandsDemonstrates growth mind-setBuilds profile through thought leadership and networking within region Efficiency:Understanding P&L including ratio managementDrives system adoption and utilisationData Analytics/ metrics as part of business thinking Experience/Skills requiredPrevious experience managing staff in a recruitment sales environmentProven track record of maximising business developmentExperience in developing businesses with temporary staffing workforceUnderstanding the importance of collaborationCoaching and influencing staff Our Standards Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition
Recruitment Consultant
Portishead
| Permanent
| Negotiable
Recruitment Consultant - Logistics Or Manufacturing DeskLocation: Portishead (parking on site)Driving Licence Essential Are you passionate about building strong client relationships, driving business growth, and specialising in logistics? Manpower is looking for a driven Recruitment Consultant to join our team in Bristol. This role will allow you to focus on building a cold desk in the logistics sector, using your sales and business development skills to drive revenue and expand our client portfolio. As a Recruitment Consultant, you'll become a subject-matter expert in logistics while using your expertise to build and maintain client relationships. With a driving licence required, you will be office-based and play a key role in growing the business and exceeding targets. Key Responsibilities:Drive sales and business development to build revenue and expand the client portfolioSpecialise in the logistics sector, becoming an expert in your fieldSchedule and attend business development meetings with clientsBuild and manage relationships with existing clients to maximise opportunitiesUse talent databases to match candidates with the right client vacanciesReview applications, manage interviews, and shortlist candidatesQualify candidates and assess their suitability before submitting them to clientsPrepare CVs and correspondence for clientsOrganise interviews and provide valuable feedbackConsistently work towards and exceed set targets/KPIs Role Summary:In this position, you'll leverage sales and business development to increase revenue and expand the client base. By becoming an expert in your specialism, you'll foster strong relationships with clients, manage the recruitment process, and match candidates to the best opportunities. You'll also work to meet and surpass performance targets while proactively identifying growth opportunities. Critical Experience:Proven track record in developing client relationships and driving business growthAbility to multitask and manage multiple projects effectivelyProactive mindset, anticipating client needs and driving productive conversationsStrong understanding of client skill requirementsClear, confident communicator, able to influence both clients and candidatesOrganised, resilient, and professional in your approach About Manpower:At Manpower, we are committed to offering candidates better jobs, consistent work, and a great experience to help them take the next step in their career. For our clients, we provide access to top-tier talent quickly and deliver actionable workforce insights to drive success. We are focused on developing our people and offering clear paths to success in an environment where shared values and purpose are at the forefront. Our Values:Clarity: We ensure everyone understands our vision, holds each other accountable, and continuously gives and receives feedback. Care: We lead with empathy, promoting diversity, inclusion, and belonging, while empowering our colleagues to grow and develop. Grow: We encourage collaboration, challenging ideas, and learning from both successes and mistakes to improve continuously. If you are looking for a rewarding opportunity to drive growth and become a logistics expert, apply today and join our dynamic team at Manpower!
Recruitment Consultant
Falkirk
| Permanent
| Negotiable
Due to our continued expansion, we are looking for an Specialist Built Environment Recruiter for Manpower, based in Falkirk Scotland. Are you looking for a new challenge where you can utilise your skills and experience in a specialist field? Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges. The TeamManpower work with organisations across the UK, supporting them to find the right talent for their businesses within a variety of skills sets and industries. Our Specialist team focus on the Engineering and Construction sectors across the UK. Within our Market, we handle as much or as little of the recruitment process as our clients need - from sourcing the right talent, to interviewing and supporting through the offer process. Due to new investment and growth, we are looking for a Specialist Recruitment Consultant to join our team, in this role you will focus on the dedicated field of Construction throughout the UK. The roleSo, what will you be doing?Research, immerse in and become a true Subject Matter Expert in your chosen Construction vertical by developing a good understanding of the potential client base, their industry, what they do, their strategies, their work culture and environment, and how they currently recruitUsing sales, business development, marketing, and networking techniques to position Manpower as a supplier of choice within those organisations, winning new business and building your portfolio of clients to ensure a strong ongoing pipelineDeveloping multiple relationships within existing clients to ensure growth of opportunities and to ensure we're building strong and lasting relationshipsUsing social media to conduct market research, identifying, engaging, and building relationships with potential employers and candidatesManaging the end-to-end recruitment process including headhunting, cv database searching, screening, interviews, short-listing candidates and managing offers About youWhat are we looking for?Ideally you will have previous experience of working as a Recruitment Consultant, growing, and developing a desk, ideally within Engineering or Construction market..Recruitment is all about people so the ability to build strong and meaningful relationships is something you'll be passionate about.Every day is different, and you'll be responsible for your own desk, so you'll need to have high level of drive and resilience as well as the ability to adapt. So, what's in it for you?Generous and flexible company benefitsRemote working policy with a hybrid model of home and office working for those that want it.Work the ethical way - Join a business that has been named one of the world's most ethical for twelve years running!Benefit from award winning learning and trainingGain access to hundreds of opportunities across ManpowerGroup each yearWork for a business that believes in work/life balance Our Standards Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition
Recruitment Business Partner / 9-month FTC
Plymouth
| Temporary
| Competitive Pay + Market Leading Bonus
Job Title: Recruitment Business Partner/9-month FTCLocation: Plymouth - On site Salary: Competitive Salary & Market-Leading Bonus SchemeDiscover Your Personal Best.Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.About the role:As a Recruitment Business Partner, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs.What Will You Be Doing?Partner with hiring managers to define job requirements and establish recruitment strategiesProvide workforce solutions as required by our clients. These can include liaising with, and supplier management of, third-party providers regarding contingent or permanent workforce, direct sourcing, selection and candidate management, or potentially a blend of allFacilitate or oversee the selection process, negotiate offers, and secure acceptance of offers, whether conducted by Talent Solutions or through a supplierEnsure that there is a talent pipeline for future hiring needs, engaging with our central recruitment function where requiredTrack and analyse recruitment metrics (internal and/or suppliers) to measure the effectiveness of recruitment strategies and provide recommendations for improvementEnsure consideration for a positive candidate experience throughout the recruitment processStay up to date with industry trends and best practices in recruitmentManage and maintain relationships with key stakeholdersAny other duties that may be required from time to timeExperience Required:Experience working in a recruitment role, preferably within blue-collar, industrial, engineering, or defence sectorsProven ability to manage contingent labour or high-volume contractor recruitmentComfortable working in a fast-paced, on-site, operational environmentExperience dealing with third-party recruitment suppliers or agencies, including rate negotiation and performance managementStrong stakeholder engagement experience, including with hiring managers and operational leadsExperience using recruitment systems or HRIS platforms to onboard, track, and manage worker dataFamiliarity with compliance-heavy or safety-critical environments, with an understanding of PPE, onboarding requirements, and mandatory trainingConfident in face-to-face relationship building, including the ability to proactively approach stakeholdersStrong problem-solving skills; must be inquisitive and solution-orientedUnderstanding of workforce planning and placement trackingAbility to challenge processes constructively and seek clarification to improve accuracy and efficiency Why us? Competitive Pay: Prorated base salary with potential for incentive-based rewards.Annual Leave: Prorated holiday entitlement, plus your birthday off.Pension Scheme: A competitive plan with contributions that increase with your length of service.Health & Wellbeing: Access to a flexible benefits fund covering private medical insurance, dental care, gym memberships, health screenings, and more.Family-Friendly Support: Inclusive policies and access to an employee assistance programme.Extra Benefits: Monthly early finish Fridays, discounted share purchase options, annual volunteering opportunities and awards, plus discounts on gym memberships and retail via Tastecard and ManpowerGroup Rewards.About us:Global leaders in workforce solutions and strategies.Our clients need to be agile and innovative to survive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. We offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management. We get people. And together, we'll shape our future.We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.We can only consider candidates who reside in the United Kingdom and hold full right to work.We get people and together we'll shape our future. Apply now.
Trainee Recruitment Consultant
London
| Permanent
| Up to £25000 per annum + Uncapped commission, hybrid, benefits
Trainee Recruitment Consultant, London £25,000 base | £3,000 London allowance | Uncapped commissionStart date: first week of September.Kickstart Your Career with Experis Ready to launch a rewarding journey in recruitment? Join Experis, Europe's largest IT recruiter, and work with some of the world's most influential brands. Based in our high-spec Liverpool Street office, you'll help businesses find tech talent while building a successful career of your own.If you have sales experience and a drive to succeed, this is your chance to thrive in a high-growth industry, specialising in Cloud, Cyber Security, or Data.Why Experis? Every year, we place over 62,000 IT professionals into impactful roles at some of the world's leading companies. As the UK's premium IT recruitment brand, we operate across dynamic markets - including Cyber Security, Cloud & Infrastructure, Digital Workspace, Enterprise Applications, and Business Transformation.Join Us and Enjoy:Hybrid Working: Four days in our vibrant office, one day from home (Friday).Award-Winning Training: 6-month programme covering recruitment, sales, and IT specialisms, alongside ongoing formal and informal learning to support your growth throughout your career.Rewards & Recognition: Market-leading commission, annual trips abroad, and spontaneous perks, like early finishes and extra days off.Career Progression: Clear growth pathways supported by mentorship and access to industry-leading resources. You can work towards promotion from day one-and as part of ManpowerGroup, benefit from endless opportunities to develop your career across the UK and globally.Flexible Benefits Fund: Access private medical insurance, gym membership, and more.Vibrant Office & Culture: Thrive in our modern Liverpool Street office-surrounded by energy, support, and a team that celebrates every win.What You'll Do:Build Expertise: Become a go-to specialist in tech recruitment.Grow Your Network: Develop strong relationships with candidates and clients through business development, networking, and LinkedIn.Deliver Results: Use strategic sourcing and insights to exceed targets.Collaborate and Grow: Thrive in a supportive team environment while owning your development.End-to-End Recruitment: Manage the full process-from sourcing to placement and follow-up.Client-Centric Approach: Understand your clients' technologies, cultures, and business needs to deliver tailored solutions.Drive Performance: Share weekly successes, tackle challenges, and take action to achieve standout results. Who We're Looking For:Sales Experience: Ambitious, competitive, and driven to exceed targets.Passion for Recruitment: Enthusiastic about building lasting relationships.Driven & Resilient: Motivated to grow in a fast-paced, rewarding environment.Ready to Take the Next Step?Apply now and discover why we believe we're better together.Experis is part of ManpowerGroup, a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Trainee Recruitment Consultant
London
| Permanent
| Up to £25000 per annum + Uncapped commission, hybrid, benefits
Trainee Recruitment Consultant, London £25,000 base | £3,000 London allowance | Uncapped commissionStart date: first week of September.Kickstart Your Career with Experis Ready to launch a rewarding journey in recruitment? Join Experis, Europe's largest IT recruiter, and work with some of the world's most influential brands. Based in our high-spec Liverpool Street office, you'll help businesses find tech talent while building a successful career of your own.If you have sales experience and a drive to succeed, this is your chance to thrive in a high-growth industry, specialising in Cloud, Cyber Security, or Data.Why Experis? Every year, we place over 62,000 IT professionals into impactful roles at some of the world's leading companies. As the UK's premium IT recruitment brand, we operate across dynamic markets - including Cyber Security, Cloud & Infrastructure, Digital Workspace, Enterprise Applications, and Business Transformation.Join Us and Enjoy:Hybrid Working: Four days in our vibrant office, one day from home (Friday).Award-Winning Training: 6-month programme covering recruitment, sales, and IT specialisms, alongside ongoing formal and informal learning to support your growth throughout your career.Rewards & Recognition: Market-leading commission, annual trips abroad, and spontaneous perks, like early finishes and extra days off.Career Progression: Clear growth pathways supported by mentorship and access to industry-leading resources. You can work towards promotion from day one-and as part of ManpowerGroup, benefit from endless opportunities to develop your career across the UK and globally.Flexible Benefits Fund: Access private medical insurance, gym membership, and more.Vibrant Office & Culture: Thrive in our modern Liverpool Street office-surrounded by energy, support, and a team that celebrates every win.What You'll Do:Build Expertise: Become a go-to specialist in tech recruitment.Grow Your Network: Develop strong relationships with candidates and clients through business development, networking, and LinkedIn.Deliver Results: Use strategic sourcing and insights to exceed targets.Collaborate and Grow: Thrive in a supportive team environment while owning your development.End-to-End Recruitment: Manage the full process-from sourcing to placement and follow-up.Client-Centric Approach: Understand your clients' technologies, cultures, and business needs to deliver tailored solutions.Drive Performance: Share weekly successes, tackle challenges, and take action to achieve standout results. Who We're Looking For:Sales Experience: Ambitious, competitive, and driven to exceed targets.Passion for Recruitment: Enthusiastic about building lasting relationships.Driven & Resilient: Motivated to grow in a fast-paced, rewarding environment.Ready to Take the Next Step?Apply now and discover why we believe we're better together.Experis is part of ManpowerGroup, a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
