IDAM Operations Manager

Client Account Manager

Client Account ManagerSalary: Upto £40,000 per annum, dependent on experience. Location: West Midlands, Hybrid Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth?This is an exciting opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a first‑generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.Role Summary The Client Account Manager is responsible for the successful delivery and performance of assigned client accounts, with full accountability for P&L, KPIs and SLAs. They lead and develop a team of Delivery Consultants, ensuring resources are effectively planned to deliver consistent, high‑quality service outcomes. A trusted partner to clients, the role builds strong relationships through expert guidance, proactive engagement and regular service‑led reviews that drive continuous improvement. The Client Account Manager also identifies and converts opportunities for account growth, embedding best‑practice processes and metrics to maximise performance, efficiency and long‑term client value. Key ResponsibilitiesService Delivery, Fulfilment & OperationsMaintain fulfilment rates as per client SLAsLead workforce and resource planning across all shifts to maintain fulfilment and retain associatesSupport associate onboarding and conduct onsite check‑ins on an ad‑hoc basis.Work with Category Management and HR to ensure service requirements are understood and delivered to client expectations.Support fulfilment of all Management Information requirements.Work with the client to develop processes that ensure consistent and efficient delivery..Leadership, Development & CultureEnsure team Performance Excellence and development is maintainedListen to and act on team feedback through surveys such as Amplify Your VoiceCreate a culture of learning and continuous development within OperationsProject & Change ManagementManage the implementation of projects and new services, including pay reviews and legislative or compliance‑driven changes.Compliance, Accuracy & GovernanceMaintain and control accurate data using legislative and compliance systems.Ensure adherence to the company's Business Ethics and standards of excellence.Experience, Behaviors & CompetenciesExperience managing temporary staffing environments.Proven ability to work autonomously and take responsibility for delivery.Excellent communication skillsHighly adaptable, capable of meeting tight deadlines and managing conflicting priorities.Strong work ethic with a desire to learn and grow.Responsible, self‑motivated and proactive in driving outcomes.Highly organised with strong planning and prioritisation skills.Analytical, able to interpret data and translate insights into decisions.Customer‑ and client‑focused, committed to delivering high‑quality service and brand representation.Results‑driven with a positive, solutions‑oriented mindset. What's In It For YouCompetitive salary with quarterly bonusesCar allowance24 days' holiday (rising to 27) plus your birthday off and the option to buy morePrivate medical, dental, and wellbeing benefitsPension scheme with increasing contributionsEarly finish Fridays, volunteering days, and exclusive discountsA supportive, inclusive culture where your growth mattersAbout ManpowerManpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. Apply now and build a meaningful career with Manpower.

Client Relationship Manager

Client Relationship ManagerSalary: Competitive salary plus bonusesLocation: Scotland, Hybrid with some travel to support your clientAre you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting opportunity for a Client Relationship Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a establish Client Account, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one. Role SummaryThe Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client's strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services-ensuring that all KPIs, SLAs, and operational objectives are consistently met.Key ResponsibilitiesCreate high level client relationships with all levels of management across all business areas.Manage the strategic relationship with all partners, including technology providers, internal departments and vendorsResponsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team Experience, Behaviors and CompetenciesProven experience of managing a team through effective coaching, people management and leadershipDetailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering theseExperience managing senior stakeholders through various communication methodsAbility to negotiate with and influence key decision makersAbility to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talentAbility to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insightsTarget driven and results focusedExperience of managing complex situations through to resolutionMust be able to liaise at a high level and be positive, decisive, driven and forward thinkingUnderstand the recruiting SLA's and KPIs and experience in driving a team to achieve.Highly self-motivated and able to self-manage You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution What's In It For YouCompetitive salary with quarterly bonusesCar allowance24 days' holiday (rising to 27) plus your birthday off and the option to buy morePrivate medical, dental, and well being benefitsPension scheme with increasing contributionsEarly finish Fridays, volunteering days, and exclusive discountsA supportive, inclusive culture where your growth matters About ManpowerManpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. Apply now and build a meaningful career with Manpower.''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website''

Delivery & Engagement Coordinator

Recruitment Delivery Consultant (Onsite) - Driving & LogisticsLocation: Fully onsite, Rugby (CV21 1HA) Role PurposeWe're looking for a hands‑on Delivery Consultant to provide daily onsite support, workforce engagement and fulfilment for a major national logistics and FMCG client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day‑to‑day operations, strong communication and consistent delivery of KPIs and SLAs.Key ResponsibilitiesWorkforce Engagement & Onsite SupportBe the primary onsite contact for associates, maintaining strong daily visibility.Build trusted relationships to support engagement, welfare and retention.Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).Promote a positive safety culture.FulfilmentSupport labour planning for HGV drivers, dray teams and wider operational roles.Deliver or support site inductions and onboarding.Work with the central recruitment team to maintain a strong, compliant talent pipeline.Identify and escalate issues affecting fulfilment (e.g., skill gaps, attendance patterns).Support monitoring of driver compliance (WTD, licence checks, shift patterns).Client Engagement & Operational SupportMaintain strong relationships with Transport Managers and site leadership.Provide updates on workforce sentiment, risk areas and operational pressures.Escalate wellbeing and safety concerns.Contribute to continuous improvement and consistent service delivery.Administration & ReportingSupport payroll accuracy and timely submission.Maintain accurate workforce and ER records.Produce basic MI on attendance, performance and retention.Ensure compliance with client processes and safety standards.Skills & ExperienceStrong people skills with the ability to build rapport quickly.Confident handling sensitive conversations and resolving issues at pace.Highly organised with good attention to detail.Resilient, adaptable and effective in fast‑paced operational environments.Experience in driving, logistics or industrial recruitment strongly desirable.Experience with HGV drivers or driver compliance is a significant advantage.Full UK driving licence required.What's In It for YouCompetitive salary + quarterly bonuses24 Day's holiday (rising to 27) + birthday off, plus option to buy morePrivate medical, dental and wellbeing benefitsPension with increasing contributionsEarly‑finish Fridays, volunteering days & exclusive discountsSupportive, inclusive culture focused on developmentAbout ManpowerManpower is a global leader in contingent staffing and permanent recruitment. Recognised as one of the world's most ethical companies for the 16th time, we're committed to doing business the right way and creating an inclusive environment where everyone belongs.Applicants must be based in the UK with full right to work.

Payroll Advisor

Payroll AdvisorManpowerGroup Payroll OperationsUxbridge - Hybrid (5 days in office for first 6 months, moving to 2 days)Role SummaryThe purpose of the Payroll Advisor is to support all payroll functions, ensuring that all staff are paid accurately and on time each pay period. In addition to being responsible for their designated business line or payroll area, the Payroll Advisor works collaboratively with colleagues as part of a sub-team to achieve departmental goals and ensure efficient service delivery. This role also plays a key part in ensuring that all customers have a positive experience of ManpowerGroup Payroll.Key Responsibilities* Processing and the validation of payroll submissions/ templates- received from different areas of the business* Processing of all aspects of payroll documentation including Statutory Sick Pay, Parental Pay, Attachment of Earningsorders, Payroll Giving, Union Deductions, Pensions, Save as you earn, Student Loans, NI exemptions, Pensions andassist with RTI* Assisting with holiday queries* Responding to requests for information , production of statement of earnings, copy payslips and references asrequired* Answering enquiries that come into the team from internal customers, employees and external organisations* Assisting in the day to day activities of the payroll operations as required* Processing of BACS recalls, faster payments and CHAPS payments to employees* To control the completion of statutory and authorised returns to relevant bodies and, in particular, to the timelyremittance of all payroll deductions* Processing of under/overpayment adjustments, and completion of manual calculations* Distribution of payroll information as requiredProactively improving the quality of payroll through identification and resolution of issues and the continuousimprovement of payroll processes* Maintain and develop effective relationships with internal/external bodies* Other tasks associated with the effective running of all payroll operationsAbout You:* A team player* Enthusiastic with a 'can do' positive attitude.* Able to influence and persuade* Able to communicate well and possess good listening skills.* Showing customer service orientation, enthusiastic and proactive qualities.* Good IT skills including Microsoft Excel.* Good interpersonal and organisational skills* A methodical approach with an emphasis on accuracy and attention to detail* Knowledge and experience of Manpower's operational and sales organisationsPrincipal Competencies:Creates Winning Relationships* Interact professionally with internal and external customers* Maintain relationships at the relevant level with internal and external customers in the Group* Communicate relationship details to the Senior/Team Leader/Payroll Manager and escalate issues accordingly* Promote the Department on a regular basis in internal; and external meetings* Communicate the payroll process to internal and external customersAchievement Orientation* Assist with the maintenance of Payroll Files on all employees of Manpower* Where necessary assist with reconciliation/s according to payroll guidelines* Ensure payroll is completed, accurately and on time to ensure all Manpower employees receive their pay by due date* Ensure input received is of sufficient quality to pay employees effectively. Where input is of insufficient quality, work with providers to ensure effective improvementsPersonal Effectiveness* Assist with the resolution of all queries and raise relevant documentation.* Process all payroll documentation accordance with the payroll procedures and a set deadline to ensure delivery is achieved.* Provide support to the payroll team and continue to provide a professional service in colleague's absenceContinuous Improvement* Receive and provide cross training to all group members.* Implement agreed process changes in accordance with Manpower Guidelines.Innovation* Contribute to regular reviews of the activities of the payroll function to ensure efficient workflow and best practices are maintained, making recommendations for change and implementing these once agreed.Professionalism* Ensure compliance with the HRMC and other legislative requirements.* Ensure compliance with the Manpower accounting policies.* Implement and maintain a control framework in line with the US requirements as required by the Sarbanes-Oxley legislationWhat's In It For YouCompetitive salary with quarterly bonuses24 days' holiday (rising to 27) plus your birthday off and the option to buy morePrivate medical, dental, and wellbeing benefitsPension scheme with increasing contributionsEarly finish Fridays, volunteering days, and exclusive discountsA supportive, inclusive culture where your growth matters About ManpowerGroupManpowerGroup is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Workforce Intelligence Consultant

Title: Workforce Intelligence Consultant Location: Remote (UK) with occasional travel. Are you a confident critical thinker looking for projects that excite you and challenge you at the same time? We're looking for an Intelligence Consultant who can turn data into meaningful, actionable insight and confidently bring that insight to life for clients and stakeholders. This role is ideal for someone who thrives working independently, can lead projects from concept to delivery, and is comfortable being a visible, consultative partner to the business. What can we do for you? Join a growing Intelligence & Insights team shaping the future of talent intelligence. You'll work with engaged, world‑leading clients, contribute to new methodologies, and access meaningful development opportunities, both digital and in‑person. This is a space where your ideas genuinely influence how we evolve. Job DescriptionTitle: Workforce Intelligence ConsultantResponsibilities: [client-facing 60%, internal stakeholders 40%]Executive and C-suite engagement.Presenting to stakeholders with recommendations based on objective data and evidence.Proactively investigate market signals, tech trends, skills shifts, and organisational challenges to generate new insight opportunities.Serve as a subject‑matter expert in client meetings and sales environments, confidently representing the intelligence function.Deliver project‑based data analysis, including talent pool data and insight reports, with full ownership from scoping to delivery.Understanding complex information and translating into bite-sized insights and recommendations.Researching market conditions for role-level as well as industry-level insights.Day-to-day:Project-based strategic intelligence reports investigating challenges and new ideas in strategic workforce planning, skills-based hiring, trends in the labour force, topics may look like, competitor benefits, EVP research, salary benchmarking, talent pool insights, and proactive insights.Presenting to senior stakeholders directly with storytelling and impactful flair, opportunities for sales environments if appropriate.Proactively engaging with the new business teams to develop improvements to our tools, storytelling, sharpening our capabilities at the front-end.Being an SME on industry knowledge and presenting with passion.Supporting the team, these could be designing tasks, research tasks, larger report additions, critical peer review; helping the team excel and make impact.Working withReporting into the Workforce Intelligence Team Manager and working in a team of consultants, to deliver excellent Insights and Intelligence across clients.Working alongside wider business leaders to lead intelligence-led discussions. Skills, knowledge and attributes:Microsoft Office, Virtual Collaboration environmentAnalytical thinking and ReasoningPresentation skills (excellent)Interpersonal and communication skillsSome knowledge of competitor/market/recruitment/marketingProfessionalism and personalityDriven and self-motivatedWork independently with initiativeKeen eye for detailTechnically competent and fast learner with new systemsProactiveEssential Skills & ExperienceResearch based degree or equivalent experience in insights, analytics, or intelligenceExperience working with quantitative or qualitative dataStrong stakeholder management and presentation skillsAbility to work independently and drive projects forwardExcellent communication and customer‑facing skillsAnalytical mindset with strong attention to detailDesirable Skills & ExperienceExperience with data cleaning, analysis, or visualisation (Excel, Power BI, SQL, Python)Understanding of recruitment processes or workforce planningExperience managing multiple deadlines or high‑priority projectsKnowledge of data validity, reliability, and basic research methodsExperience with talent intelligence tools or labour‑market dataIf you have have another European language in your gift, amazing What's In It For YouCompetitive salary with quarterly bonuses24 days' holiday (rising to 27) plus your birthday off and the option to buy morePrivate medical, dental, and wellbeing benefitsPension scheme with increasing contributionsEarly finish Fridays, volunteering days, and exclusive discountsA supportive, inclusive culture where your growth matters About ManpowerGroupManpowerGroup is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. ''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website''

Recruitment Resourcer

Recruitment ResourcerAltrincham - Hybrid (Office attendance Wednesday & Thursday) About usAt Experis, we pride ourselves on being the leading premium brand in IT Recruitment in the UK. Our Strategic Accounts team is integral to our success. With world-class training in advanced techniques, you'll be become a highly skilled professional, equipped to work with some of the world's most prestigious brands. Why work with us?Whilst working as a Researcher, enjoy these perks: Fantastic route into recruitment24 days annual leave, plus bank holidays and your birthdayHybrid working - office and home; early/late starts and finishes to suit youNo sales OR cold callingHighflyers quarterly lunch and drinks for our high achiever's hosted by your Manager or DirectorEmployee recognition local rewards for employees 'going the extra mile'. Rewards include duvet days, early finishes, extended lunchesPlus many other flexible and additional benefits Job descriptionAs a Resourcer, you will have the following responsibilities: Deliver shortlists for recruitment projects across, junior, senior and executive level hiring activitiesResearch businesses within your specialism and potential strategic recruitment target listsDevelop and manage live talent pools enabling the business to deliver against "difficult to fill" opportunities across the key account functionSupport the Resource function in driving workforce planning activities to minimise time to hirePerform in-depth candidate sourcing support across various channels, e.g. LinkedIn, Job boards and databases, and provide target lists gained from networking activityDevelop strong relationships with Resourcing teams to support applicant delivery using standard and advanced methodsFurther the development of alternative sourcing methods across the businessEnsuring a high level of data quality and accuracy whilst using our CRM systems Required experienceStrong communication skills both written and verbalComputer literacy, preferably excel skillsComfortable with repetitive tasks when neededDrive to earn commission and progress in recruitment How to applyIf you're an ambitious, driven, and an adaptable person, we look forward to hearing from you. Our StandardsAt ManpowerGroup, we believe that success is built on a foundation of accountability and commitment to our standards at every level. These standards are not just guidelines; they are integral to our culture and are embraced by everyone, from entry-level employees to senior leadership. To be successful, each of us must be accountable for delivering on these standards. They are designed to support performance, development, and career progression, ensuring that we all have a clear understanding of what success looks like at each level of our organisation. We all lead ourselves and others-our teams, our clients, and our stakeholders. By living our standards, we create a cohesive and supportive environment where everyone can thrive and contribute to our collective success. Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website''

Trainee Recruitment Consultant

Trainee Recruitment Consultant, Manchester - Onsite- Parsonage GardensUp to £28,000 DOE + monthly commission At Brook Street, we help people build better working lives. We're growing our Business Professional team in Manchester and we're looking for someone with the drive, curiosity, and people skills to build a rewarding career in recruitment, no experience needed. This is a great fit for someone who enjoys talking to people, spotting opportunities, and keeping momentum. It's also a sales role. You'll be speaking to businesses, building relationships, and developing new opportunities every day. If you've done sales before, great, those skills transfer well. If you haven't, don't worry. We'll teach you everything you need. This isn't about the perfect CV. It's about the right person fit. If you're proactive, resilient, and ready to learn, we'll give you the tools to shine. If you are competitive by nature and enjoy & chasing the goal, this is the perfect opportunity for you to step into recruitment with one of the largest recruitment organisations. The roleYou'll join a supportive, high-performing team and learn how to run your own recruitment market. You'll speak to clients, support candidates, and build strong relationships that make a real difference. You'll also have trusted Brook Street connections behind you and access to thousands of candidates on our internal database. You'll work across permanent and temporary recruitment, using social media, networking, and insight to match great people with great jobs. What you'll be doingLearning your market and becoming a go-to specialistReaching out to new clients and developing sales opportunitiesBuilding and growing accounts through strong relationshipsUsing social media and networks to attract candidatesHeadhunting and engaging passive talent.Managing the full recruitment process from application to placementPreparing CVs, organising interviews, and supporting candidates throughoutNegotiating salaries, rates, and offersSharing insight on pay, progression, and skills trendsWorking to targets with energy and purposeSupporting colleagues and contributing to a positive, team-first cultureFollowing compliance processes to a high standard Who we're looking for?You don't need recruitment experience. We can teach you that!You do need confidence, resilience, motivation, and a people-first mindset. Sales experience is helpful, but absolutely not essential. If you enjoy talking to people, solving problems, and working in a fast-paced environment, you'll thrive here and we will support you all the way. From day one, you'll have on-the-job coaching, online learning, classroom training, and structured development through our Profiles for Success framework. What you'll receiveEight-week blended training programmeUp to £28,000 basic salary DOE plus monthly commission24 days' holiday (rising to 27 with service) plus your birthday offOption to buy up to five extra days.Recognition through shout outs, incentives, and appreciation eventsPension with increasing employer contributionsHealth and well being support through our flexible benefits fundFamily-friendly policies and an employee assistance programmeMonthly early-finish Fridays and volunteering opportunitiesDiscounts including gym membership, Tastecard, and ManpowerGroup Rewards Why join Brook Street?A career with us is more than a job. You'll join a friendly, inclusive team where you'll be supported, encouraged, and able to grow at your pace. We're one of the UK's most trusted recruitment agencies, part of ManpowerGroup - recognised as one of the world's most ethical companies for 15 years. We welcome applications from all suitably qualified people. We are a Disability Confident Employer and happy to discuss flexible working. You must live in the UK and have full right to work. A Full driving licence is essential for this role.Shape what's next. Apply today and discover why we're proud to be Brook Street.''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website''