Service Delivery Consultant | Base salary of £23,4k + monthly bonus, benefits and hybrid working | Liverpool
Brook Street is one of the UK's leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit.
Client & Applicant management
- Conducting telephone screening with applicants
- Arranging interview and conducting when necessary
- Co-ordinating responses to ad-hoc contract issues
- Sustain existing client relationships and provide customer service
- Provide HR support
- Manage shared inbox
- Coordinate staff members
- Resolve issues
- Respond to enquiries
Compliance
- Ensure the timely completion of relevant paperwork in line with company, client and legislative requirements including referencing of applicants
- Maintain an effective filing system ensuring client and applicant details are accurate and well-documented
- Complying with the company's Business Ethics and standards of excellence.
Corporate Operations
- Uphold Brook Street's brand profile at all times through the effective management of both clients and applicants
- Ensure adherence to personal activity and revenue targets
Experience/Skills required
- Previous client management experience
- Customer focused
- Adaptable and able to deliver to tight deadlines
- A strong work ethic and hunger to learn
- Ambition, drive, and a money-motivated attitude
- First-class communication skills.
Our Standards
- Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.
- Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.
- Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Interested?
Click apply, submitting an up-to-date CV. We look forward to hearing from you.
At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
We can only consider candidates who reside in the United Kingdom and hold full right to work.
